Question

Quickbooks Desktop - Supplier refund

Forum|Forum|5 years ago
October 16, 2020
7 replies
11 views

I am using QuickBooks Desktop 2020.

I have been trying to sort out a supplier refund for the following issue i have, but i just can't see what steps i'm missing.

For the Electricity bill, i am charged a regular monthly amount.

The amount previously in credit was £203.96. I then paid £59 for the next 3 months, making the total credit on the account £380.96. For the 4 payment i have entered them as cheques, and used accounts payable as the account, and the customer:job as the supllier name.

I then received a bill showing the actual usage as £264.98 which i entered as a bill to the supplier, meaning the current balance is now £115.98 in credit which shows correctly in the quickbooks supplier balance. The electric company has now sent a refund for £115.98 to my bank account.

How can i record it correctly, as currently i don't have the £115.98 showing in the bank account, rather the supplier balance shows -£115.98, and also it shows £264.98 as amount due when i go to pay bills.

QuickBooks Desktop

Angelyn_T

Moderator

I can guide you on how to record the amount in QuickBooks Desktop, @jack1289.

You can record the refund (£115.98) as a deposit. I'll show you how.

Select Make Deposits from the Banking tab.
Fill in the necessary field on the Make Deposits window.
Click on Save and close.

You can also read this article to learn more about supplier refund in QuickBooks Desktop.

Please let me know in the comment section if you have any follow-up questions. I'm always here to answer them. Take care and enjoy the rest of the day!

J

jack1289Author

Hi @Angelyn_T ,

Is it possible to give a bit more detail regarding the exact steps, as i made a deposit, for the £115.98 and put the account as accounts payable, as per the article, and now the supplier balance shows as £0, however when i go to pay bills, it still shows the bills as not being paid, and when i go to pay bills and select credit it doesn't let me select all the credits.

A

Ashleigh1

Level 14

hi @Angelyn_T ,

My question hasn't really been answered. I can apply credits, but as per the screenshots i can't apply all of them against the actual bill, and also is the £115.98 which is the actual refunded amount meant to show up in the pay bills area?

Hello Jack1288,

Thanks for coming back to us,

we would advise you to ring into the desktop support team on 0808 168 9535, they will be able to set up a screen share with you and help guide you on what to do to resolve this issue you are having.

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