Submit a invoice payment Do I submit with the vat or before vat

Thank you for contacting us, alanmcnamara63.

Let me help you with paying your invoice and VAT in QuickBooks Online.

If the invoice shows that the product you bought is taxable, then select Exclusive of Tax. Thus, you should only pay $1000.

Otherwise, select Inclusive of Tax if the supplier sent you an Ex-VAT invoice. This way, the tax amount will be added to your invoice. Thus, you'll pay $1200.

Please see the attached screenshot for your guidance.

I've added these articles for additional information:

• VAT: Getting Started
• Set up and edit VAT settings, VAT codes and VAT rates.

Should you need anything else with submitting your invoice payment, please let me know. I'd be glad to help you out.

This is not working.

When Select inclusive of tax I'm getting error message 

Hello Sp Developments, As long as a VAT code and status(inclusive/exclusive it should allow you to save the transaction).Can we ask you to try clearing the cache and cookies on your browser? Do you then get the same message when you sign back in after doing that and create an invoice with a VAT code?

What are VALID text options for VAT code? 

It is still happening. 

In then end I had to save as NO VAT which completely defeats the object of your whole platform 

Hello SP Developements, 

Did you try clearing your cache and cookies and trying again to put the vat on? or did you get the same error once you had done the clearing of the cache and cookies? 

yes same error

Hello @Sp Developments,

Since you still receive the same error message after following the troubleshooting steps suggested above, I'd recommend contacting our Customer Care Support.

They can pull up you're account, securely, and create a case or ticket ID to be submitted to our engineers for further investigation about this unexpected behavior.

To contact our dedicated support:

1. Go to Help.
2. Tap Contact Us.
3. Enter Error message when receiving payment in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a callback, Chat, or Call us.

Lastly, here's a few articles you can read for ideas about how you can manage your customers and sales transactions: Manage Customers and Income for QuickBooks Online.

If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a helping hand.