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helen44
Level 1

Unable to access one customer invoice - standard user

I wonder if anyone has come across this, I have a client on QBO and they have an info@ email that accesses as a standard user with limited access to customers.  This log in has prevented looking at / editing an invoice for one customer, they can access all invoices for the other customers but this one gives the message on the attached file. They can access payments, estimate and billable invoices within the project but not the actual invoice.  Has anyone seen this before? Thank you in advance for your help



 

3 REPLIES 3
Ashleigh1
QuickBooks Team

Unable to access one customer invoice - standard user

Hello Helen44, 

 

Welcome to the Community page, 

 

Can you please try clearing the cache and cookies to all time, close the browser down, reload it, log back into the account and try again does the same thing still happen or does it let them into that invoice? 

helen44
Level 1

Unable to access one customer invoice - standard user

Hello

They have tried clearing the cache and cookies and it hasn't worked, thank you for your suggestion

 

Helen

Ashleigh1
QuickBooks Team

Unable to access one customer invoice - standard user

Hello Helen, thanks for trying that, is the user able to create a new invoice and edit it through for that customer? or are they not able to do anything for that customer but can for others? 

 

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