While uploading a csv to our client company QB the entire file of 700 invoices uploaded by matching our clients data and our client's invoice data to our own QB.

Forum|Forum|6 years ago
December 27, 2019
22 replies
13 views

Now our QB(Online Accountant) is all in a mess, QB agreed it's fault but refuse to rectify.

QuickBooks Online

GeorgiaC

Level 13

Hello jova,

Thanks for you post and welcome to the QuickBooks Online Community.

Did you import the CSV from within the clients file?

Unfortunately there is no ability to restore to a previous point, so to rectify this the invoices will need to be deleted manually on the QuickBooks Accountant firm.

Thanks

jovaAuthor

I did transport from and within clients' QB. I will understand if those invoices are uploaded to our Qb-that might be an uploading error. What QB did here is it matched the invoice info with each of our client details randomly and uploaded it to our own QB. Now I can see our books, individual billing data with invoices to those clients with that other clients product information and billing and shipping costs. how that is possible? How an accounting software match different clients randomly with each invoices?

EmmaM

Level 10

Dear Emma

I don't understand why you need a screen share after a week of raising this issue.

Please don't be that irresponsible.

I have forwarded the screenshots to explain to our case manager, the Success manager, and the care team. Will you ask this screen sharing forever?

HI Jova

I apologise we were just trying to find a way to get this dealt with today.

We have reached out again to the agent who you were in contact with and the person in charge of the customer care complaint to ask them to get in touch with you

Emma

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