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thellen
Level 1

PIN for second user

Hello, 

We have two people with access to a client's Quickbooks Online account.  Everytime employee 2 logs in I receive a PIN to verify her login.  How do I turn this off so she can just login on her own?  

Thank you!

3 Comments 3
MirriamM
Moderator

PIN for second user

I got you covered in turning off the authentication when logging into QuickBooks, @thellen.

 

The multi-factor authentication is an additional layer that strengthens the security of your QuickBooks Online account. And turning this off affects all users. If you want to turn it off, you can follow the detailed steps below:

 

  1. Log in to the Intuit Online Account management portal.
  2. Select Sign In & Security from the left menu.
  3. In the Two-step verification section, click Turn off
  4. Enter the code.
  5. Click Continue.

 

If you're using a different phone number, you'll need first to update your phone number so you can log in to the account. Once done, you can now turn off the two-step verification.

 

For more information about this process, look at this article: Turn on or turn off two-step verification.

 

For additional reference, here's an article which you may find helpful: Add and manage users in QuickBooks Online.

 

If you need more help, let me know by commenting below. I'm always here to answer it. Have a nice day.

thellen1
Level 1

PIN for second user

Thank you!

Rasa-LilaM
QuickBooks Team

PIN for second user

Thank you for coming back to the Community, thellen1.

 

I'm glad to hear that @MirriamM's solution helped you disable multi-factor authentication. This information inspires us to keep working hard to provide our customers with the best QuickBooks experience possible.

 

Feel free to browse the Community guide if you need more details about a particular QuickBooks Online (QBO) task. It covers subjects like handling supplier or customer transactions, taxes, payroll, and cash flow management.

 

If you require further assistance while working in QuickBooks, leave a comment below. I'll get back to you the best as I can. Have a wonderful day.

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