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Lakeside26
Level 2

QB update needs permission from system admin

We have QB version for 3 users.  In recent days we got the following pop-up box before we even log into QB 'There's a new QuickBooks software update waiting for you. Looks like you don't have the required permissions. Contact your systems administrator.' If we log in with the Admin password and run the updates & restart, this box still does not go away.  

1. Why does one need system admin now to run regular updates?

2. How do you run this particular update if not in the way we did it as described above?

Thanks.

Solved
Best answer June 09, 2020

Best Answers
john-pero
Community Champion

QB update needs permission from system admin

Important. You must exit multi-user mode to properly update in single user mode. If your othervusers usevremote access from alternate computers then the same update must be installed on their computervalso in single user mode. Once updates ssre distributed you can return to multi-user mode

View solution in original post

Ashley H
QuickBooks Team

QB update needs permission from system admin

Hello there, @rascomasonry.

 

If you already ran an update to your QuickBooks Desktop, then we can perform some troubleshooting to put a stop to this notification.

 

Before we begin, we can gather your QuickBooks Desktop information from your Account Management Portal:

 

  • Download the installer for your version of QuickBooks.
  • Have your License Number ready.
  • Write down your Product Year and Version.

 

After gathering the needed information, then we can start the Clean Install process. No worries, I'm here to walk you through every step of the way. I've provided the steps below:

 

  1. Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
  2. Select Programs and Features or Uninstall a Program.
  3. From the list of installed programs, select the version of QuickBooks Desktop you're having problems with.
  4. Select Uninstall/Change and then Remove. Select Next.  If you don’t see this option, sign out and sign back into Windows as an admin (or a user with admin rights).
  5. When you’re finished, reinstall QuickBooks Desktop.

 

Once you've completed this process, log in to your Company File. If the notification persists, then I recommend reaching out to our Desktop Support for further assistance. Rest assured, they have the tools that will allow a screen-share to take place so they can do more troubleshooting and see the behavior to come up with a resolution. You can let me know how the conversation goes by leaving me a Reply.

 

If you have any additional questions or concerns, please let me know! Have a great day.

View solution in original post

16 Comments
Rejeil_O
QuickBooks Team

QB update needs permission from system admin

Welcome to Community @Lakeside26,

 

We need to log in as an administrator in QuickBooks Desktop to permit the updates, and to make the admin aware of the updates on the account. Once you login to your QuickBooks Desktop account, you can check if you successfully login as administrator. Follow these steps:

  1. Go to the Company menu.
  2. Select the Users tab.
  3. Choose View Users.

Check if you logged on as Admin. If not, then you need to contact the admin on the account and help you update your QuickBooks Desktop account.

 

For more detailed information on how to update QuickBooks Desktop, visit this link: Update QuickBooks Desktop to the latest release.

 

If you have additional questions, feel free to leave a message in the comment section. I'll be happier to help you get back to business. Have a good one!

john-pero
Community Champion

QB update needs permission from system admin

Important. You must exit multi-user mode to properly update in single user mode. If your othervusers usevremote access from alternate computers then the same update must be installed on their computervalso in single user mode. Once updates ssre distributed you can return to multi-user mode

View solution in original post

rascomasonry
Level 1

QB update needs permission from system admin

I am logged in as the system admin and I still receive this message. We recently upgraded to QB 2020 so I don't know if something has changed because of that. Please let me know if there is anything else I can do to fix this issue.

Ashley H
QuickBooks Team

QB update needs permission from system admin

Hello there, @rascomasonry.

 

If you already ran an update to your QuickBooks Desktop, then we can perform some troubleshooting to put a stop to this notification.

 

Before we begin, we can gather your QuickBooks Desktop information from your Account Management Portal:

 

  • Download the installer for your version of QuickBooks.
  • Have your License Number ready.
  • Write down your Product Year and Version.

 

After gathering the needed information, then we can start the Clean Install process. No worries, I'm here to walk you through every step of the way. I've provided the steps below:

 

  1. Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
  2. Select Programs and Features or Uninstall a Program.
  3. From the list of installed programs, select the version of QuickBooks Desktop you're having problems with.
  4. Select Uninstall/Change and then Remove. Select Next.  If you don’t see this option, sign out and sign back into Windows as an admin (or a user with admin rights).
  5. When you’re finished, reinstall QuickBooks Desktop.

 

Once you've completed this process, log in to your Company File. If the notification persists, then I recommend reaching out to our Desktop Support for further assistance. Rest assured, they have the tools that will allow a screen-share to take place so they can do more troubleshooting and see the behavior to come up with a resolution. You can let me know how the conversation goes by leaving me a Reply.

 

If you have any additional questions or concerns, please let me know! Have a great day.

View solution in original post

Lakeside26
Level 2

QB update needs permission from system admin

Thank you!  That is also a good tip.  I appreciate it.

 

JasroV
QuickBooks Team

QB update needs permission from system admin

You're always welcome, @Lakeside26

 

In case you need to learn some tips and tricks in managing your QuickBooks Desktop (QBDT) software. You can always check our Help articles page for reference. There, you can read some of our great articles that can guide you in your future tasks.

 

Don't hesitate to get back to us whenever you need help with your QBDT software. Our door is always open to help you anytime. Have a good one and keep safe!

JMF
Level 1

QB update needs permission from system admin

Our office has QB Desktop 2019. Users have been getting the "There is a new Quickbooks software update waiting for you" message, and  "Looks like you don't have the required permission ..." I followed the steps described above short of uninstalling and reinstalling QuickBooks: single user mode, log on as QB admin. Once logged in I got the various dialogues about installing the update, which it appeared to do, but it didn't actually update. I kept getting the message, "There is a new Quickbooks software update waiting for you".

 

I had to log into the computer as the  computer/domain administrator user, then it automatically installed the update when I launched QB 2019.

 

This is a problem. A user with QB admin privilege should be able to update. Alternatives are either for an actual Admin to log into the computer to do the update, or to give the user the admin credentials and log out and back in as the computer admin user. Neither alternative is desirable. In fact, QB doesn't even bring up the dialog asking for the admin credentials in the current users session, as most other software does.

 

Is there anything I can do about this?

RenjolynC
QuickBooks Team

QB update needs permission from system admin

I'd like to share a solution that you can try. JMF. 

 

The error message you're getting occurs if the file is read incorrectly on a Windows computer. You'll want to do the following to fix the issue:

 

  1. Close all the programs then restart your computer.
  2. Right-click the QuickBooks Desktop icon.
  3. Select Run as the Administrator.

Once done, update QuickBooks to the latest release or set up QuickBooks to automatically download the updates.

 

You can also check this article if you're getting a specific error code: Fix QuickBooks Desktop Update Errors.

 

Please keep me posted on how it goes. I'll be around to help until a solution is found. Thanks.

Gail29
Level 1

QB update needs permission from system admin

I'm having the same issue.  When I right click on the Quickbooks Icon, it wants me to put in a User Name and Password for the Domain SEA.  I don't know what User Name and Password they are looking for.

 

Because I can't do this update, it won't let me go into Payroll Set-Up to update my UC rate for 2021.

 

Any help would be appreciated.

 

Gail

 

 

KlentB
QuickBooks Team

QB update needs permission from system admin

 

I can help you with that, Gail.

 

QuickBooks Desktop requires you to enter admin credentials when updating the payroll setup. To successfully change your UC rate, please make sure to login as an administrator in the program.

 

If you've forgotten your username and password, you can use the Automated Password Reset Tool to reset your admin credentials in any version of QuickBooks Desktop for Windows. Here's how to do it:

.

  1. Download the Automated password tool for QuickBooks Desktop.
  2. Enter the license number and business information you used upon registering QuickBooks, then click Next.
  3. Follow the onscreen instructions, then accept the license agreement to download the tool.
  4. If it asks you to run or save the file, choose Save and save it to your desktop.
  5. Run the Automated Password Reset tool and then enter the token number you've received via email.
  6. Select the appropriate QuickBooks version from the QuickBooks Desktop Products drop-down menu.
  7. Click Browse for Company File, and then choose the company file you want to reset the password for.
  8. Enter the user name, then type and confirm the new password.
  9. Click Reset Password to complete the process.

Additionally, here's an article that you can read to be guided in updating in y our State Unemployment Insurance (SUI) rate in QuickBooks.

 

Our doors are always open to assist you with any concerns or questions you may have. Looking forward to helping you out again.

JMF
Level 1

QB update needs permission from system admin

RenjolynC, thanks for that information. Yes, it does work (sort of) if I right-click the QB icon and run as administrator. This lets me enter the computer/domain administrator credentials and it will then do the update. So, this way I don't have to log the user out and log back in as the administrator.

 

However, that's not entirely the solution I'm looking for. This still requires either that the system administrator manually enter the computer/domain Administrator credentials, or those credentials be given to the user so he/she can do it themselves. Is there a way to permit an ordinary user to do QB updates or is this a Microsoft/Windows 10 thing? For example, Firefox will update itself automatically without needed admin credentials. Could not QB be configured to do the same thing?

JonpriL
Moderator

QB update needs permission from system admin

Hello @JMF,

 

Let me help share insights on how updating QuickBooks works. You can set it up to automatically download the latest release of your QuickBooks year version. But the administrator still needs to log in to initiate the installation process.

 

This is the reason why you'll see a prompt based on the screenshot below when opening QuickBooks. Learn more about how you can update QuickBooks with this article: Learn how to keep your software up-to-date so you always have the latest features and fixes.Capture39.PNG

 

Additionally, you can also browse for the content of this helpful article in case you'll bump into errors while using QuickBooks: Learn what you can do if there's an error prompt in QuickBooks Desktop.

 

If there's anything else that I can help you with, please let me know in the comment below. I'll be here to assists you. Stay safe and well!

MFD23
Level 1

QB update needs permission from system admin

I have the box on my screen:

theres a new Quickboks software update waiting for you. Looks like you don't have the required permissions. Contact your system administrator.

 

How do I accesss my Quickbooks?

Jen_D
Moderator

QB update needs permission from system admin

Hi there, @MFD23,

 

QuickBooks Desktop recently updated some security features in the program. Account specific tasks within the company file, like downloading update patches, will require admin rights to complete. You also need to be the administrator for Windows to allow updates in the PC.

 

To resolve this, sign in as the Administrator. You can see your login role when you go to Company > User > Set Up Users and Roles. To learn more about this change, see it here: Intuit account – Why now for QuickBooks Desktop?

 

For now, you can get in touch with the Admin user to perform the update for you. If the Admin is no longer with the company, follow KlentB's steps to reset the password. 

 

Otherwise, if you are using the Admin login but the update won't go through, please contact our Support Team. Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

Kindly update this thread on how it goes. I'll be right here if you need further help inviting employees to Workforce or other things in QuickBooks.

Mark234
Level 1

QB update needs permission from system admin

So Why cant QB get permission from administrator ?

SarahannC
Moderator

QB update needs permission from system admin

Hello there, Mark234.  I hope you're good today.
 

QuickBooks cannot perform the update without your admin permission. That is why you'll need to check your role and verify if you have the right access for QuickBooks updates.

 

Still, I'd recommend following the recommendation by my colleagues above. If you do not have this access right, you can reach out to your administrator to perform the update since QuickBooks will not do the update without this access. 

 

You can check these articles for additional information:

 

 

Please visit again if you have other questions with QuickBooks Desktop. Take care always.

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