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steve1021
March 24, 2019
Question

Desktop Password Reset

  • March 24, 2019
  • 3 replies
  • 14 views

I got locked out of Desktop version QuickBooks 2018 after the system forced me to reset password.

I logged into my account on line to verify the credentails.  

Am not able to reset the password manually or with the Automated password reset tools as the system does not recognize a Phone number I am putting into the dialog box. I am looking at my profile on liune and copying as is, and the system says " wrong phone number"   Need some help reseting password 

3 replies

Kristine Mae
Kristine MaeModerator
Moderator
March 25, 2019

I'm here to make sure you get the best help with your concern, Steve1021.

 

The Automated password reset tool should help you with your password issue. Since you're still unable to reset it, I suggest getting in touch with our QuickBooks Customer Care support for an agent to help you reset your password. Here's how:

  1. In QuickBooks, click Help.
  2. Choose QuickBooks Desktop Help.
  3. In the Have a Question? window, click Contact us.
  4. On the Contact Us page, click Solving Issues & Error messages, then choose Password Management.
  5. Click Start a Message.

Don't hesitate to let us know if you have other concerns. 

L
lcocpa1
April 16, 2019

how to I get customer support agent

Angelyn_T
Angelyn_TModerator
Moderator
April 16, 2019

Hi there, @lcocpa1.

 

I'd be glad to help you today so you'll be able to reset your password successfully.

 

Yes, you can use the automated password reset tool to reset password in QuickBooks Desktop (QBDT).

 

For the detailed steps and instructions, you may check these articles:

 

 

Since the tool doesn't work on your end, it would be best to get in touch with our Support Team to check this further securely.

 

To contact support:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop under Which QuickBooks do you need help with?.
  3. Click on Continue as guest under Stop! Open QuickBooks to contact us page.
  4. Select your version, under Select your QuickBooks Desktop version.
  5. Search for your concern under What can we help you with?.
  6. Click on Start a Message under Here's how to connect with a QuickBooks expert about "Change ...".

Please don't hesitate to add a post/comment below if you have any other questions about resetting password in QBDT, I'll be always here to help you. Have a great day ahead!

L
lcocpa1
April 16, 2019

need more guidance

L
lcocpa1
April 16, 2019

I have been trying for 3 hours to reset my password or if possible do away with password.

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