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danjonwig
February 10, 2019
Solved

How do I setup multi-factor authenticator app on multiple devices?

  • February 10, 2019
  • 2 replies
  • 0 views

Hello,

 

I was pleased to see that Intuit is compatible with setting-up the Microsoft Authenticator for 2FA. Kudos! I use this tool with about a half dozen different sites. 

 

One question: I have three different iOS devices running Authenticator that I would like to have setup. However, I can't seem to find a way to display the QR code a second time to setup an additional device; it's only shown once when it's first set-up. It occurred to me to take a screenshot and use it multiple times, but I don't actually know enough about the back-end to know if that will work. How do I make this happen?

 

As an aside: there are two different ways that Authenticator works; one is a mode where it shows a code, and the user enters it when they login (good). The other mode is that the website requesting authentication pushes an authentication request, and the user can simply tap 'approve!' on their device to allow access (better). You'd get a gold star from me if you implemented the second version :-)

Best answer by danjonwig

Hello, danjonwig. 

 

The Intuit representatives would take note any feedback and product request posted in the Community. They also make sure to pass on these messages to our engineers.  Though, it’d be much helpful if users would initiate as it goes directly to our product engineers. You do it within your QuickBooks. Just click the Gear icon at the top and select Feedback.

 

Please visit us again if you have other concerns about QuickBooks. 


Good news, figured this out:

 

1. Turn on "backup" in the Microsoft authenticator app

2. Add the QB 2FA via the QR code

3. Use the "restore" function to copy all the tokens over to the other device.

 

Voila, multi-device 2FA!

2 replies

JessT
JessTModerator
Moderator
February 10, 2019

Hi there, danjonwig!

 

Thank you for your sharing how happy you are with the compatibly 2FA app. To address your question about setting up an additional device, it's best to contact Microsoft support for Microsoft Authenticator.

 

If you have questions on QuickBooks, please don't hesitate to go back to this thread.

D
danjonwigAuthor
February 10, 2019

Sorry, I should have added: Authenticator can support multiple devices. It’s up to the client .org (in this case intuit) to enable multiple pairings. This is an intuit implementation issue, not a Microsoft  support issue.

    D
    danjonwigAuthorAnswer
    August 25, 2019

    Hello, danjonwig. 

     

    The Intuit representatives would take note any feedback and product request posted in the Community. They also make sure to pass on these messages to our engineers.  Though, it’d be much helpful if users would initiate as it goes directly to our product engineers. You do it within your QuickBooks. Just click the Gear icon at the top and select Feedback.

     

    Please visit us again if you have other concerns about QuickBooks. 


    Good news, figured this out:

     

    1. Turn on "backup" in the Microsoft authenticator app

    2. Add the QB 2FA via the QR code

    3. Use the "restore" function to copy all the tokens over to the other device.

     

    Voila, multi-device 2FA!

      N
      nicolatopus
      July 20, 2021

      can I use outlook 2FA in desktop premier edition? I just turned it on today and now I can't seem to get email working from QB?

      RenjolynC
      RenjolynC
      Level 9
      July 20, 2021

      Thanks for joining in on this thread, nicolatopus.

       

      I'd like to share some steps to get email working.

       

      You have the option to use 2FA for your email service. Just make sure that QuickBooks have the proper authentication. 

       

      If you're getting an error that says "QuickBooks is unable to send your email to Outlook", this is usually caused by a settings issue. 

       

      To begin, let's make sure QuickBooks isn't set to automatically run as an administrator.

       

      Here's how: 

       

      1. Close QuickBooks Desktop.
      2. Open the Windows Start menu.
      3. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
      4. In the folder, right-click the QuickBooks.exe file and select Properties.
      5. Click the Compatibility tab.
      6. Un-check the Run this program as Administrator option. If the option is grayed out, select Show Settings for All Users. This makes the option available.
      7. Hit Apply and then OK.

      Once done, open QuickBooks and send a test email or transaction. If you're still getting the error, you can follow Step 2 in this article: How to fix "Error: QuickBooks is unable to send your email to Outlook"

       

      Otherwise, change your email preference. You can find the details in this link: Unable to email transactions or send forms using QuickBooks email service.

       

      Please reach back out if you need any other assistance. I'm here to help. Take care!

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