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D
Deadwood Al
June 14, 2024
Question

Logging out users

  • June 14, 2024
  • 1 reply
  • 66 views

If an employee leaves their system logged in when they leave the area, is there a way to log them out of the system from Admin? I know we can send a note telling them we want to go into single-user mode, but if they don't log out or they have already left, ???????

1 reply

I
Irene RQuickBooks Team
QuickBooks Team
June 14, 2024

Hello there, Deadwood. Let me share information regarding logging out users of your company files in your QuickBooks Desktop (QBDT).

 

In QBDT, if a user leaves their system logged in, the admin cannot log them out, and the system won't automatically log them out either abruptly. To address this, you can request that the user log out of the company file every time they step away from their desk.

 

However, as a workaround, we can configure the Manage login settings in your account and set the logged-in time. In that way, the user will be signed out if they are inactive or away from their area if they reach the hour limit of 24 hours. This feature helps to ensure the security of your account by preventing unauthorized access if the session is left unattended for a certain amount of time. You can follow the steps provided below:

 

1. At the top of the page, click the Company.

2. Choose Users, then select Manage Login Settings. 

 

 

3. At the left panel, select General, then click the Company Preferences tab.

4. On the Manage Login Settings section, select the Keep user logged in and specify the login period..

5. Once done, click OK.

 

 

Users will be automatically logged out of QuickBooks at the end of the login period set in this preference. For more detailed information on this topic, please refer to the following article: Stay logged in to the QuickBooks Desktop.

 

Additionally, you can check this article you might utilize on changing your QuickBooks Admin password: Use the Automated Password Reset Tool for QuickBooks Desktop.

 

Don't hesitate to return to this thread if you need further assistance setting up your user login in QBDT, Deadwood. I'll be at your aid as soon as I get your reply.

D
Deadwood AlAuthor
June 17, 2024

Thank you for the response ... it was interesting, but didn't really answer the question I thought I asked. Perhaps I should phrase it differently.

 

Even if we utilized the settings the article described, and allowed a user to remain logged in for (let's say) 1 day, if part way through that day the user left the area and was still logged in and while they were gone, a need arose to use single user mode, how does the admin log out the user in order to go into single user mode? Does the admin have a way to log a user out of the system in case of needing single user mode? I would think this is something that should exist regardless of whether a user is a limited for x-number of days. Personally, I believe it would be better to limit a login to x-number of HOURS rather than days, and even an automatic log-off if the users system remains INACTIVE for an hour or so.

 

Is this kind of system control beyond the capabilities of the software that QuickBooks is built upon?

J
Jelayca VQuickBooks Team
QuickBooks Team
August 15, 2024

I see no opportunity for forcing a user to logoff.  I'm logged in as Admin but cannot switch to Single User mode because the user is still logged in.  How to force everyone out of QB Enterprise?


I acknowledge the importance of logging off other users to take control of the file and switch to the desired mode, @saylig. Rest assured, I'm here to guide you through the steps to force log out another user in QuickBooks Desktop (QBDT).

 

To achieve this, you'll want to consider utilizing QuickBooks Messenger. This tool allows you to communicate with other users within QuickBooks and log them off when you want to switch to single-user mode.

 

However, to do that, you need to enable the feature first so that you can make use of it. To do that, here's how:

 

  1. Look for the QuickBooks Messenger icon in your system tray.
  2. At the bottom right of your screen, double-click the icon to launch the tool.

 

Once enabled and logged in as an Admin, you can proceed to close the company file for another user. Here’s how:

 

  1. To launch QuickBooks Messenger, select the  Company menu, then Chat with a Coworker.
  2. In the Actions drop-down, select Close Company File for Users.
  3. Choose the user/s whose QuickBooks you want to close.
  4. Then, click Close Company File.
  5. Confirm your action by selecting Yes.

 

For more details on QuickBooks Messenger, you can check out this article: Enable and use QuickBooks Messenger

 

Moreover, if you're interested in knowing about the tasks and features available in the single-user mode access, you can refer to this article for info: Features available and tasks you can perform in single or multi-user mode.

 

I am available to help you with any concerns you have about managing your company files in QBDT. Please feel free to let me know, and I will be more than happy to assist you. Have a great day!

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