Question

Logging out users

Forum|Forum|2 years ago
June 14, 2024
1 reply
68 views

If an employee leaves their system logged in when they leave the area, is there a way to log them out of the system from Admin? I know we can send a note telling them we want to go into single-user mode, but if they don't log out or they have already left, ???????

I

Irene R

QuickBooks Team

Hello there, Deadwood. Let me share information regarding logging out users of your company files in your QuickBooks Desktop (QBDT).

In QBDT, if a user leaves their system logged in, the admin cannot log them out, and the system won't automatically log them out either abruptly. To address this, you can request that the user log out of the company file every time they step away from their desk.

However, as a workaround, we can configure the Manage login settings in your account and set the logged-in time. In that way, the user will be signed out if they are inactive or away from their area if they reach the hour limit of 24 hours. This feature helps to ensure the security of your account by preventing unauthorized access if the session is left unattended for a certain amount of time. You can follow the steps provided below:

1. At the top of the page, click the Company.

2. Choose Users, then select Manage Login Settings.

3. At the left panel, select General, then click the Company Preferences tab.

4. On the Manage Login Settings section, select the Keep user logged in and specify the login period..

5. Once done, click OK.

Users will be automatically logged out of QuickBooks at the end of the login period set in this preference. For more detailed information on this topic, please refer to the following article: Stay logged in to the QuickBooks Desktop.

Additionally, you can check this article you might utilize on changing your QuickBooks Admin password: Use the Automated Password Reset Tool for QuickBooks Desktop.

Don't hesitate to return to this thread if you need further assistance setting up your user login in QBDT, Deadwood. I'll be at your aid as soon as I get your reply.

D

Deadwood AlAuthor

Thank you for the response ... it was interesting, but didn't really answer the question I thought I asked. Perhaps I should phrase it differently.

Even if we utilized the settings the article described, and allowed a user to remain logged in for (let's say) 1 day, if part way through that day the user left the area and was still logged in and while they were gone, a need arose to use single user mode, how does the admin log out the user in order to go into single user mode? Does the admin have a way to log a user out of the system in case of needing single user mode? I would think this is something that should exist regardless of whether a user is a limited for x-number of days. Personally, I believe it would be better to limit a login to x-number of HOURS rather than days, and even an automatic log-off if the users system remains INACTIVE for an hour or so.

Is this kind of system control beyond the capabilities of the software that QuickBooks is built upon?

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Erika_K

QuickBooks Team

Hi, I tried to follow the provided steps to log a user our using the Messenger function. It looks like the system was doing something ie a confirmation window popped up asking 'Are you sure you want to close the company file for the selected Quickbooks users?. I clicked Yes but nothing happened. The user confirmed that they were not logged into Quickbooks. I also have a setting turned on that logs off a user every time a user closes the company or exits. So what else should I be trying?

Thanks for working through the suggested solution with us, ainav. Let's troubleshoot your QuickBooks Desktop issue with some straightforward steps. We'll help you resolve the problem quickly so you can switch to single-user mode.

Let's start by downloading and installing QuickBooks Tool Hub. This tool is designed to fix common errors within the application. For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit.

Follow the steps below on how you can install this tool:

Close QuickBooks.
Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

Once installed, you can utilize the tools available in the QuickBooks Tool Hub. This hub is a launchpad for various tools designed to address specific issues. Each tab contains tools tailored to help you resolve different problems. In your case, you'll need to choose Company File Issues. Then, run the Quick Fix my file or the QuickBooks File Doctor to fix common data issues. If you need more help, select File Dr Help. For your visual reference, check out the attached image below:

Here are some resources to help you learn how to use QuickBooks Desktop on multiple screens with the new Multi-Monitor mode, set up folder permissions, and access folders in multi-user mode:

Let me know if you have more questions about switching modes or managing users. Just drop a comment below, and I'll be here to help you out.

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