Question

Missing payees and descriptions

Forum|Forum|5 years ago
June 16, 2021
1 reply
16 views

Missing check payees and descriptions for other transactions after installing Desktop Pro 21 and then performing bank reconciliations. Staff is manually typing in missing payees and descriptions. Why did this happen? How can this glitch/error be fixed? I’m afraid to do another reconciliation. What do I do?

QuickBooks Desktop

LieraMarie_A

Level 8

I'm here to make sure you can get those missing payees and descriptions recovered, @DZ68.

First, make sure that you've opened the latest backup copy of your file. If you're unsure where the backup file is located, you can display hidden files and folders for help in searching for .qbb file on your computer. You'll have to look at each file, the largest file is likely to be the one with the most data in it. Once done, restore this copy.

Here's how to download the QuickBooks Tool Hub:

Close your QuickBooks.
Download the QuickBooks Tool Hub file.
Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
Follow the on-screen steps to install and agree to the terms and conditions.
Click Finish.
Double-click the icon on your Windows desktop to open the tool hub.

From there, let's run the QuickBooks File Doctor Tool:

From the tool hub, select Company File Issues.
Select Run QuickBooks File Doctor. It can take up to one minute for the file doctor to open. Note: If the QuickBooks File Doctor doesn't open, search for QuickBooks Desktop File Doc and open it manually.
In QuickBooks File Doctor, select your company file from the drop-down menu. If you don’t see your file, select Browse and search to find your file.
Select Check your file (middle option only) and then Continue.
Enter your QuickBooks admin password and then select Next.

Once done repairing your data, verify if the information is restored. Otherwise, if the tool is unable to fix this problem, choose the option that's best for you:

Restore a backup company file
Recover lost data with QuickBooks Auto Data Recovery
Send your company file to our Data Recovery Team. To request data recovery service from Intuit Data Services, contact our QuickBooks Technical Support.

For more information about this process, refer to this article: Resolve Missing Information.

Please fill me in on the progress of fixing I'll be happy to help until it's found!

LieraMarie_A

Level 8

Hi @DZ68,

Hope you’re doing great. I wanted to see how everything is going about finding the missing info. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

D

DZ68Author

I've got your back, @DZ68.

Let's first verify if your QuickBooks Desktop (QBDT) Pro 2021 is already updated. The latest update for QBDT 2021 is Release 6 (R6). Here's how:

Open your QuickBooks Desktop.
Press F2 (or Ctrl+1) to open the Product Information window.
Check your current version and release, it should be R6.

If the version isn't R6, it means that your QBDT needs to be updated. To do so, you can follow the steps provided by my peer JasroV above. You can also check out this article for more guidance: Update QuickBooks Desktop to the latest release.

In addition, you might also want to update your payroll tax table if you use payroll in QBDT. For the detailed steps and information, you can read this article: Get the latest payroll tax table update.

Our doors are always open to help you again if you have any other concerns or follow-up questions about updating your QBDT. Have a great day ahead.

Thank you for your response. Using your directions, I just checked for the current version, and it is R6. Do you have any directions on how to avoid getting missing payees, when doing a reconciliation? If not, I assume that we should try another reconciliation and hope for the best. Any other ideas?

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