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L
lindak1119
Level 7
December 11, 2018
Solved

I don't know my administrator password

  • December 11, 2018
  • 4 replies
  • 8 views

Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

    4 replies

    Raywhite28
    Raywhite28Answer
    Level 6
    December 11, 2018

    See link for password removal tool.


    https://community.intuit.com/articles/1501540-use-the-automated-password-reset-tool-for-quickbooks-d...

    P
    puzzle09
    October 18, 2019

    I do not have my license number to reset my password.

     

      M
      mv32
      Level 8
      January 29, 2020

      My problem is I do not know my admin password. as I have moved and it has been a long time I cannot get into any of my accounts. I have searched for days to find an answer and find nothing and no support  phone #. Very frustrated.


      Thanks for posting in the Community, @Windy260.

       

      Since you already forgot your admin password and it has been a long time that you're unable to get into your account, I recommend using the password reset tool.

      Here's how:

      1. Please use the link I provided above to reset your QuickBooks Admin password in any version of QuickBooks Desktop for Windows.
      2. Select your version of QuickBooks Desktop.Important: The version of QuickBooks you last opened your company file with must be installed on your computer. If it isn't, you won't be able to reset your password.
      3. Fill in the QuickBooks license number and business info used when you registered QuickBooks and then select Next.The phone number must be 10 digits with no extension at the end.  Don't use a 1 (+1) at the beginning. The +1 automatically adds to the phone number if the United States is set as the country. (This is an ongoing issue we're working on.) In this case, you must change the country to Select Country and then manually edit the phone number and save.If you get a message that says the details you've provided didn't match, log in to your Intuit account at https://camps.intuit.com.  Make sure these pieces of info are correct:
        • Authorized user's name and email address (name is not case sensitive)
        • Primary Mailing address (especially zip code)
        • License number (under Products and Services; doesn't need a dash)
        • Phone number (under Account Details)

        Note: All info entered must match the info in our system.  This includes email address, main business phone number, and zip/ZIP code of the primary contact on the account. The access token will be sent ONLY to the email address for the primary contact.

      4. Accept the license agreement. The Automated Password Reset tool will auto download. (If the auto download didn't work, select Download now.)Important: If it asks you to Run or Save the file, choose Save and save it to your Desktop.
      5. Run the Automated Password Reset tool and then enter the token number received via email.
      6. From the QuickBooks Desktop Products drop-down, select the same QuickBooks version.
      7. Select Browse for Company File, and then choose the company file you want to reset the password for.
      8. Important: Enter the correct Company File Admin User Name (if it's different from the name "Admin").
      9. Enter your New Password and then Confirm New Password.Note: Create a temporary password only as QuickBooks will ask you to change the password again when you open the company file.
      10. Select Reset Password.

      Please feel free to Reply to this thread if you need more help. I'll be around to guide you.

      W
      WendyEll
      December 31, 2020

      I upgraded a quicken file to QB. After it converted the file it asked for a password. I entered what I thought was correct but then took me to a reset password screen which I went through and changed my password. When I log in it says the password is incorrect. I called customer support and worked with someone for 2 hours. She tried several different ways to change and reset my password with no luck. She then escalated it to data services but says it can take 6-8 business days to get a reply. This is totally unacceptable. It's the last day of the year and I have payroll for 25 employees on Monday not to mention I have bills to pay over the next 2 weeks. So you have any suggestions on how to resolve this sooner. Maybe another temporary license and account? Please help

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      Level 14
      December 31, 2020

      @WendyEll 

      @WendyEll wrote:

      Maybe another temporary license and account? Please help

      Another license is unable to resolve it. Your last resort is purchasing a 3rd party password removal service.

      M
      M47
      January 13, 2021

      All I want to do is open my QB and send it to my accountant.  I have had

      @lindak1119 wrote:

      Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.


      don't match.  My computer is frozen and I can't close or open QB until I get an Admin password that works. 

      @lindak1119 wrote:

      Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

       

      C
      Candice14
      Level 8
      January 13, 2021

      Hey, @M47. 

       

      Thanks for joining in on this thread. I hope your week is going well so far. 

       

      Since you're still having issues with the admin password, I recommend contacting our Customer Support Team. They'll be able to review your account further and see what steps you need to take next. 

       

      Here's how: 

       

      1. Go to the Help menu. 
      2. Choose the QuickBooks Desktop Help option. 
      3. Press the Contact Us hyperlink. 
      4. Give a brief description of the problem and hit Let's Talk. 
      5. Scroll down and choose to Get a callback or Start a message. 

       

      If you can't use your QBDT account, you can start a chat with our support team through this link. 

       

      Let me know how it goes. I want to make sure that you're able to get back to running your business. I'm only a comment away if you need me. Take care!

      0
      0706261260
      March 9, 2023

      help me reset Admin

      A
      alinaamgroup2019
      October 24, 2022
      @lindak1119 wrote:

      Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

      pls guide me

      L
      LollyNino_CQuickBooks Team
      QuickBooks Team
      October 24, 2022

      Thanks for posting in the Community, @alinaamgroup2019. I can share some information to help you with resolving the error you have so you can log in to your account successfully. 

       

      Since you're still having issues with the admin password, I recommend contacting our Customer Support Team. They'll be able to review your account further and see what steps you need to take next. 

       

      Here's how: 

       

      1. Go to the Help menu.
      2. Choose the QuickBooks Desktop Help option.
      3. Press the Contact Us hyperlink.
      4. Give a brief description of the problem and hit Let's Talk.
      5. Scroll down and choose to Get a callback or Start a message.

       

      If the password doesn't work, double-check for any typos and confirm if the info matches with what's in CAMPS. If the same thing happens, use the Automated Password Reset tool.

       

      Let me know if there is anything that I can help you with the account by leaving a Reply below.​ Keep safe and have a wonderful day! 

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