Shopify Connector by QuickBooks

This is unusual behavior, TheTokenShop.

The steps you performed are correct. The issues could be browser-related. The outdated stored cache can affect the program's performance.

To resolve this, I'd suggest logging in to your QuickBooks Online account via a private window. Doing so helps us determine if there's an issue with the browser.  

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once logged in, connect the Shopify again . If it works, let's clear the browser's cache to ensure the program performs efficiently. Otherwise, you can use other supported browsers. 

If the issue persists, I'd recommend contacting our QuickBooks Support Team again. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Additionally, I've added an article that'll help you learn more about moving the items from your system to QuickBooks Online through QuickBooks Connector: Manage the Push of Products.

I'm only a few clicks away if you need assistance managing your items in QuickBooks. It's always my pleasure to help you out again.

Thank you for the reply, I have taken your suggestion and used an incognito browser. The same experience happened. The Connector App takes me to the Connect Sales channel section of QBO, which does not sync product or inventory data.

Did Quickbooks Connector get a recent update? It is no longer showing any reviews and seems to not really work!

@TheTokenShop 

Have you check this reference?

https:// quickbooks.intuit.com/learn-support/en-us/help-article/manage-integrations/learn-shopify-works-quickbooks-commerce/L9LhHVuFz_US_en_US?uid=lat3eayo

There is something wrong with the Connector App, it no longer has any reviews and no longer performs, during installation, in the way the help articles say that it should.

See attached image...the help articles show a Connector App with 1,000+ reviews.

I didn't see any announcements about it but maybe they are focusing on QB Accounting Commerce feature to integrate with Shopify. You are using QBO US version, correct?

Yes I am, the sales channel connector only does sales, it doesn't touch products or inventory, which is a huge loss for the functionality of the connector. Support seems to have no idea either.

Thanks for coming back, TheTokenShop.

I'm here to see to it that this is handled. The issue with downloading Shopify Connector requires help from our QuickBooks Support. I suggest reaching out to us for further investigation.

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback.
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

I've got an article for your reference on how to integrate QuickBooks and Shopify:

• Shopify Connector by Intuit.

Otherwise, you'll want to reach out to Shopify so they can help you with the integration process or find a remedy.

Feel free to check out our Help Articles to help you with the tasks when using QBO.

Get back to us if you have further questions about QuickBooks. Have a great day ahead.

It means you need to have a 3rd party inventory management app to connect Shopify and QBO.