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jason103
Level 1

Turn off multi factor verification

I don't want this feature. It doesn't work. It takes multiple attempts to get a text message and the verification pictures are so grainy that it takes multiple attempts to get them correct. I don't want this feature.
38 Comments
IslaDuffy
Level 2

Turn off multi factor verification

I completely agree with you. Sometimes it takes about five minutes to open the page and read the information. I suggest to make verification at will, with a possibility of disabling of function.

MirriamM
Moderator

Turn off multi factor verification

Thanks for reaching out to the Community forum, jason103 and IslaDuffy.

 

I appreciate both of you for bringing this to our attention. 

 

The two-two-factor authentication is an additional layer that strengthens the security of your QuickBooks Online (QBO) account. If this feature doesn't work for your business, then you have the option to turn it off. 

 

Here's what you'll need to do if you're using the same phone number:

  1. Sign in to your Intuit account.
  2. Tap Sign In & Security from the left menu.
  3. In the “Two-step verification” section, hit Turn off.
  4. Enter the code.
  5. Select Continue.

If you're using a different phone number, you'll need first to update your phone number so you can log in to the account. Once done, you can now turn off the two-step verification.

 

For more information about this process, take a look at this article: Turn on or turn off two-step verification.

 

For future reference, you may find this resource helpful: Add, delete, or change user access

 

If you need more help with this, let me know by commenting below. I'm always here to answer it. Have a nice day.

IslaDuffy
Level 2

Turn off multi factor verification


@IslaDuffy wrote:

I completely agree with you. Sometimes it takes about five minutes to open the page and read the information. I suggest to make verification at will, with a possibility of disabling of function.


Is it possible to disable verification in part? That is to leave it on separate pages of a site?

IslaDuffy
Level 2

Turn off multi factor verification


@IslaDuffy wrote:

I completely agree with you. Sometimes it takes about five minutes to open the page and read the information. I suggest to make verification at will, with a possibility of disabling of function.


Is it possible to disable verification in part? That is to leave it on separate pages of a site?

MichelleBh
QuickBooks Team

Turn off multi factor verification

Thanks for coming back to the Community, @IslaDuffy.

 

Right now, disabling the multi-factor verification in the separate pages of a site is unavailable. You can turn it off by going to the Intuit Account Manager, as my colleague mentioned above. 

 

To know more about verification in QuickBooks Online, visit this article: Verify your account with multi-factor authentication

 

Also, I've attached these articles about updating business information in QBO for your reference. 

 

 

Just click the Reply button below if you have other questions about your account. I'm always here to help. Take care!

ChrisSA
Level 2

Turn off multi factor verification

This is for two-step verification, not multi-factor verification.  Logging into the Intuit account, there is nothing under sign in and security that references multi-factor authentication.  How can we turn this off.  This just started happening to me in 2021 and I'm required to authenticate every time I log in.  It takes several minutes to get the verification code.  


@MirriamM wrote:

Thanks for reaching out to the Community forum, jason103 and IslaDuffy.

 

I appreciate both of you for bringing this to our attention. 

 

The two-two-factor authentication is an additional layer that strengthens the security of your QuickBooks Online (QBO) account. If this feature doesn't work for your business, then you have the option to turn it off. 

 

Here's what you'll need to do if you're using the same phone number:

  1. Sign in to your Intuit account.
  2. Tap Sign In & Security from the left menu.
  3. In the “Two-step verification” section, hit Turn off.
  4. Enter the code.
  5. Select Continue.

If you're using a different phone number, you'll need first to update your phone number so you can log in to the account. Once done, you can now turn off the two-step verification.

 

For more information about this process, take a look at this article: Turn on or turn off two-step verification.

 

For future reference, you may find this resource helpful: Add, delete, or change user access

 

If you need more help with this, let me know by commenting below. I'm always here to answer it. Have a nice day.



@MirriamM wrote:

Thanks for reaching out to the Community forum, jason103 and IslaDuffy.

 

I appreciate both of you for bringing this to our attention. 

 

The two-two-factor authentication is an additional layer that strengthens the security of your QuickBooks Online (QBO) account. If this feature doesn't work for your business, then you have the option to turn it off. 

 

Here's what you'll need to do if you're using the same phone number:

  1. Sign in to your Intuit account.
  2. Tap Sign In & Security from the left menu.
  3. In the “Two-step verification” section, hit Turn off.
  4. Enter the code.
  5. Select Continue.

If you're using a different phone number, you'll need first to update your phone number so you can log in to the account. Once done, you can now turn off the two-step verification.

 

For more information about this process, take a look at this article: Turn on or turn off two-step verification.

 

For future reference, you may find this resource helpful: Add, delete, or change user access

 

If you need more help with this, let me know by commenting below. I'm always here to answer it. Have a nice day.


 

GlinetteC
Moderator

Turn off multi factor verification

Thanks for joining us, ChrisSA. 

 

The steps for disabling two-steps verification/multi-factor authentication are the same. By logging in to your Intuit account, you should see the option there. 

 

Please see attached screenshots for your visual reference:

 

 

Please let me know if you need anything else.

jswwrites
Level 1

Turn off multi factor verification

Mine two-factor is already off (apparently as default) yet still have multi-factor ID and have to pick out chimneys and get a text just because I left my desk for a half hour. It's ridiculous - I work from home! No one is logging in as me, and it takes time, multiple "asks" for a text, and makes me regret my new QB account - which is only 2 days old. My husband uses QB Online for our other businesses and he does NOT have to do this... I just asked him. There is no reason that my home computer cannot be authenticated ONCE. Even my bank does that!

claudiascafe
Level 2

Turn off multi factor verification

I can't even sign in to switch off this stupid feature.  I want a choice about whether I have to use this stupid method to sign in to my bookwork.  I've got enough work to do without this making my life more complicated in a completely unnecessary way.  Don't make us fight for the ability to disable this feature, please, if we want to use it, let  us know that we have that option and those of us who want it can switch it on, those of us who don't can leave it off.  Please make it simple as even now I can't sign into my account because I don't get texts and I don't get emails.  Even if there's something wrong at my end, this verification is flawed!

claudiascafe
Level 2

Turn off multi factor verification

Mine says it's turned off, but it's definitely turned on.  Also, I tried to verify my mobile number, just in case that's causing issues, and nothing gets sent to me.  Definitely some problems since this annoying feature appeared.

AlexV
QuickBooks Team

Turn off multi factor verification

Hi claudiascafe!

 

I understand that you want an option to either turn off the verification when you log in or not.

 

As mentioned by my colleague, this method helps in protecting your data by making sure it's really you who access it. You'll want to check this link for more info: Verify your account with multi-factor authentication. This will also explain the difference between multi-factor authentication and two-step verification.

 

I'll let our engineers know about this. They may add more options in verifying your account.

 

I'll be here if you need more help. Keep your posts coming.

jskish
Level 3

Turn off multi factor verification

Mine also says it is turned off and yet it is still requiring the 2 FA. I turned it on and turned it off again and no luck.  I never even turned if on previously and am the only user yet it turned itself on!  I want this off ASAP.

jskish
Level 3

Turn off multi factor verification

Any progress on this yet?

Angelyn_T
QuickBooks Team

Turn off multi factor verification

Thank you for following up with us, @jskish.

 

I understand that some users aren't comfortable with multi-factor authentication. I'll also be sending the information to our developer team so they'll be aware of the feature needed. On the other hand, I would recommend checking out with our Support Team. This way, they can review the security settings of your account. Moreover, they can see why turning off the features is still requiring you with the two-step verification process.

 

To contact support:

 

  1. Open your QuickBooks Online account, then go to the (?) Help icon.
  2. Choose the Talk to a human option (then type it again when prompted).
  3. When asked by the bot, enter a short description of your concern.
  4. Select I still need a human.
  5. Proceed with Contact us.
  6. Click Let’s talk, then choose either Get a call or Start messaging

 

For the support's business hours, I encourage checking out the details from this link.

 

I'm also adding these articles for more resources about the security settings of your account:

 

 

Lastly, you may visit our blog to stay current with our latest QuickBooks news and feature enhancements. Here's the link: The QuickBooks Blog.

 

If you have any other questions about the verification settings in QuickBooks, please let me know by adding a comment below. I'm more than happy to help. Keep safe!

mjohngreene
Level 1

Turn off multi factor verification

Can someone please do something about this?  I use multiple machines/devices to access my account.  Every time I log in I have to go through the entire process to verify that I am not a robot by mouse clicking multiple images (which is a royal pain for someone who prefers not use a mouse) and then wait for a text or email which I then have to manually type into a text box.  And God forbid you don't receive the text or mistype something and have to go through the entire process again.  Does anyone implementing these solutions actually work with them?  Truly horrible user experience.

 

This process is far and away what I despise most about using Quickbooks Online.  

jskish
Level 3

Turn off multi factor verification

I had spoken with someone weeks ago when this first started.  After about 30 minutes and several times being placed on hold, I was told this is just the default and there is nothing that can done!  Gotta be kidding me.

AAgarage
Level 1

Turn off multi factor verification

Please speak to the engineers and make this problem prioritized. As many have said before, 2-step verification IS NOT the same as multi-factor verification. Despite 2-step verification being OFF on our acct, I still have to retrieve a code from my phone or email, multiple times a day. QB MUST address this inconvenience and include a disability option. 

LollyNino_C
QuickBooks Team

Turn off multi factor verification

Hello there, AAgarage. 

Two-factor authentication refers specifically and exclusively to authentication mechanisms where the two authentication elements fall under different categories with respect to “something you have”, “something you are”, and “something you know”.

 

A good example of this is the two-step authentication required by Gmail. After providing the password you’ve memorized, you’re required to also provide the one-time password displayed on your phone. While the phone may appear to be “something you have”, from a security perspective it’s still “something you know”

 

Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN.

 

To do that:

  1. Sign into your Intuit Account and enable two-step verification if you haven't already done so, learn how to turn on two-step verification.
  2. Select Security and then click Edit next to Two-step verification.
  3. Click Turn on Authenticator app and follow the onscreen instructions.

Know that you have to use the Authenticator app to create your verification codes. Get the iPhone version at the App Store or the Android version through Google Play. Google Authenticator isn't available for Windows phones.

 

To disable Google Authenticator, simply disable the two-step verification feature.

 

For additional reference, I've attached a link you can use to learn about the QuickBooks multi-factor authentication: Verify your account with multi-factor authentication.

 

Please know you can reach out to the Community at any time. We're always here to lend a helping hand. Take care and enjoy your weekend. You deserve it! 

tkphi
Level 2

Turn off multi factor verification

I don't think you are understanding the customer's posts. Therefore, none of the solutions proposed by Intuit staff have worked.

 

We don't want two-factor authentication. Two-factor authentication is already turned off. We don't want multi-factor authentication, but do not know how to turn it off.

This problem occurs (in my account) only in the browser version, not in the (soon-to-be orphaned) app.

 

How do we turn off multi-factor authentication, when the two-factor authentication is already turned off? Turning two-factor authentication on, then off again does not work to stop multi-factor authentication.

 

Quickbooks must stop changing customer's account settings without their permission. 

TirzahC
Level 5

Turn off multi factor verification

I appreciate you reaching out to us, tkphi.

 

Let me share some insights about the multi-factor verification.

 

The Multi-factor is a security enhancement on top of the usual password requirement. You can receive the security code via your email or through your mobile device. Whereas the two-step verification will only give you the option for voice call and text in receiving the code.

 

Now to disable the multi-factor verification code, we’ll need to enable the two-steps verification code. Let me show you how.

 

  1. Go to your Intuit Account icon at the top right, then select the Manage your Intuit Account link
  2. Select Sign-in & security.
  3. In the Two-step verification section, select Turn on.
  4. Choose how you would like to be contacted, Text message, or Voice call.
    • A text message is a standard six-digit verification text code.
    • Voice Call is an automated voice verification code in English only.
  5. Click Turn on.
  6. Enter the verification code, then select Continue.

You can visit our managing your Intuit Account page for more information.

 

If you need further assistance, just drop a message in the comment section. I'll be happier to help. Have a nice day!

tkphi
Level 2

Turn off multi factor verification

I wrote that I had tried this solution, and it did not work. I tried it again, logging out between each step. It doesn't work. Turning two-step authentication merely toggles between two-step andf multi-step authentication.

 

I want NEITHER two-step NOR multi-step authentication. Turn them both off!

DAgha
Level 1

Turn off multi factor verification

I agree, 2-Step verification is already disabled yet my team is still being asked to verify by text or call. No option for email or to turn off. 

Please resolve this issue.

Searp
Level 1

Turn off multi factor verification

I can't sign in to change the verification steps because I can't get a text message with the code that allows me to sign in.


@MirriamM wrote:

Thanks for reaching out to the Community forum, jason103 and IslaDuffy.

 

I appreciate both of you for bringing this to our attention. 

 

The two-two-factor authentication is an additional layer that strengthens the security of your QuickBooks Online (QBO) account. If this feature doesn't work for your business, then you have the option to turn it off. 

 

Here's what you'll need to do if you're using the same phone number:

  1. Sign in to your Intuit account.
  2. Tap Sign In & Security from the left menu.
  3. In the “Two-step verification” section, hit Turn off.
  4. Enter the code.
  5. Select Continue.

If you're using a different phone number, you'll need first to update your phone number so you can log in to the account. Once done, you can now turn off the two-step verification.

 

For more information about this process, take a look at this article: Turn on or turn off two-step verification.

 

For future reference, you may find this resource helpful: Add, delete, or change user access

 

If you need more help with this, let me know by commenting below. I'm always here to answer it. Have a nice day.


 

MichelleBh
QuickBooks Team

Turn off multi factor verification

Thanks for joining in this conversation, @Searp.

 

I'll help you figure this out so you'll able to turn off the verification in QuickBooks Online as soon as possible. 

 

Make sure that your phone number is updated or accessible. This way, you'll get a text message with the code that allows you to sign in within 2-3 mins. 

 

If it's outdated, I'd recommend communicating with our Customer Care Team using our sample account. They have available tools to update your phone number and guide you further in turning off the verification. You can follow either the steps below or the instructions outlined by my colleague Angelyn_T above. 

 

  1. In the sample account, click the Help menu, then click Contact Us
  2. Type your concern in the box and tap Let's talk
  3. Choose either Get a call or Start a chat
  4. Complete the required data and submit the request.

 

 

Please call them within business hours to ensure we cater to your concern quickly.

 

After that, you'll able to log in with your account quickly without entering the verification code. 

 

Feel free to visit these links under on how to renew phone numbers and other business information. 

 

 

Keep me posted if you need further assistance about verification steps or how the call goes. Support is just one click away. Take care. 

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