Question

Turn off multi factor verification

Forum|Forum|5 years ago
October 22, 2020
7 replies
11 views

I don't want this feature. It doesn't work. It takes multiple attempts to get a text message and the verification pictures are so grainy that it takes multiple attempts to get them correct. I don't want this feature.

QuickBooks Online

I

IslaDuffy

I completely agree with you. Sometimes it takes about five minutes to open the page and read the information. I suggest to make verification at will, with a possibility of disabling of function.

M

MirriamM

QuickBooks Team

Thanks for reaching out to the Community forum, jason103 and IslaDuffy.

I appreciate both of you for bringing this to our attention.

The two-two-factor authentication is an additional layer that strengthens the security of your QuickBooks Online (QBO) account. If this feature doesn't work for your business, then you have the option to turn it off.

Here's what you'll need to do if you're using the same phone number:

Sign in to your Intuit account.
Tap Sign In & Security from the left menu.
In the “Two-step verification” section, hit Turn off.
Enter the code.
Select Continue.

If you're using a different phone number, you'll need first to update your phone number so you can log in to the account. Once done, you can now turn off the two-step verification.

For more information about this process, take a look at this article: Turn on or turn off two-step verification.

For future reference, you may find this resource helpful: Add, delete, or change user access.

If you need more help with this, let me know by commenting below. I'm always here to answer it. Have a nice day.

C

ChrisSA

This is for two-step verification, not multi-factor verification. Logging into the Intuit account, there is nothing under sign in and security that references multi-factor authentication. How can we turn this off. This just started happening to me in 2021 and I'm required to authenticate every time I log in. It takes several minutes to get the verification code.

@MirriamM wrote:
Thanks for reaching out to the Community forum, jason103 and IslaDuffy.

I appreciate both of you for bringing this to our attention.

The two-two-factor authentication is an additional layer that strengthens the security of your QuickBooks Online (QBO) account. If this feature doesn't work for your business, then you have the option to turn it off.

Here's what you'll need to do if you're using the same phone number:
Sign in to your Intuit account.
Tap Sign In & Security from the left menu.
In the “Two-step verification” section, hit Turn off.
Enter the code.
Select Continue.
If you're using a different phone number, you'll need first to update your phone number so you can log in to the account. Once done, you can now turn off the two-step verification.

For more information about this process, take a look at this article: Turn on or turn off two-step verification.

For future reference, you may find this resource helpful: Add, delete, or change user access.

If you need more help with this, let me know by commenting below. I'm always here to answer it. Have a nice day.

M

mcfalldan

Add me to the list of people who don't want this feature, and do not want two-step either. Put both available to toggle - even have them on by default - but allow us to turn off both if we choose. Make us sign a waiver, whatever, but just get it done. You're making your customers angry and it's getting difficult to be civil about this because you clearly seem incapable or unwilling to understand our needs.

C

craiglittle

Turning off 2FA does not disable this feature. I have to verify images and get a security code via text Every. Single. Time. I log in. It's infuriating and a waste of time. Please disable this feature on my account. I don't need any explanation about 2FA. I know exactly what it is. If you're going to have this feature, let my verification cycle be valid for a month, not on a per-session basis. This is ridiculous and you're going to lose customers over this stupidest of reasons. Please stop with the form responses and solve the problem.

A

Archie_B

Level 6

Thank you for posting your response in this thread, craiglittle.

Let me make sure everything clear about the added security feature for your QuickBooks account.

Multi-factor authentication is a security enhancement on top of your usual password requirement. This is a ONE-TIME verification where-in you will receive confirmation code if ever you will be logging in to a new device.

On the other hand, the Two-step verification is also an added layer of security in which you will also receive a confirmation code each time you access your account.

That being said, turning off the Two-step verification will enable the usual multi-factor authentication.

This article will provide you more information about the difference between the two: Verify your account with multi-factor authentication

Post your concern or click the reply button below for follow-up questions. I'll be here to help. Have a nice day!

Did you fixed it?

Level 8

I appreciate you looking for a specific answer to turn off multi-factor authentication, @IvoryHoward.

This feature is an additional layer that boosts the security of your QuickBooks Online (QBO) account. If the security layer is less needed, then you have the option to turn it off.

If you use the same phone number, please follow these steps:

Sign in to your Intuit account.
Tap Sign In & Security from the left menu.
In the “Two-step verification” section, hit Turn off.
Enter the code.
Select Continue.

If you're using a different phone number, make sure to update your phone number first so you can log in to the account. Once done, turn off the two-step verification.

For more information about this process, take a look at this article: Turn on or turn off two-step verification.

I included this resource as your future reference in managing QuickBooks user permissions: Add, delete, or change user access.

You may have other questions or concerns about turning off the additional security layers, free to share with us here. We're ready to assist. Stay safe and well!

E

eaerts

My two-step verification is turned off. I still have to enter a code from my phone EVERY single time I login to Intuit. I think it's because as an accountant, I have several different email addresses that I use to access different clients' intuit products. There must be some cookie or something that is overriding the two-step verification setting. I use at least three different email addresses to access Intuit. All three have the two-step verification turned off. But I still have to complete the two-step verification and the captcha every time. If I'm idle (say on the phone with a client) with Quickbooks Online open, it will boot me, so I lose all of my windows, and then have to do the two-step to get back in. It's unprofessional, an issue that Intuit knows exists, and these help boards insist on parroting the same ineffective remedy. I would have left it alone, but somehow Intuit emailed me this thread just now, which is also infuriating since it has the same lousy answer.

A

azizuan

I think I've found the solution to this annoying problem

By default, the setting for 2FA is "Off" but QBO annoyingly asking to enter 6 digit code via SMS or email still.

What I did was; I turned on the 2FA, have it completely setup. Then I turned it off again. After that QBO no longer asked for 6 digit codes. Just username & password after that.

Hope that helps!

J

john339

Been on the phone 3 times today with Intuit to remove 2 step verification and while it says that it is turned off it still asks for 2 step verification. Tried clearing cache and cookies. Reset Turned on and off 2 step verification. Tried logging in and out multiple times and nothing works.

A

AbegailS_

Level 6

I know that this hasn't been easy , @john339.

I understand that you want an option to either turn off the verification when you log in or not.

On the other hand, I appreciate your time and effort in reaching out to our Customer Service Support. Let me suggest another way to avoid two-step verification.

If you're sure you're signing in from a trusted device, you could be asked to verify your identity due to external factors, such as an ad blocker. In this case, either add the *.intuit.com domain to your ad blocker's allow list, or disable your ad blocker specifically for the *.intuit.com domain.

I also suggest reaching out to your IT professional for further assistance.

Here are some resources to check. These will grant you more details further how to verify your account when logging in:

Please feel free to leave a comment below if you need more help with your QuickBooks account. We'll be around to answer them. Take care and stay safe.

D

davidwildfolk

Absurd problem. QuickBooks alternates between forcing a text message verification, then not needing one. I've not changed locations. I'm not using a VPN. I'm not even switching devices, yet now suddenly I'm back with the problem of needing a text verification with *every* login.

I wish Intuit staff would read the history of this thread and see how all of the technical support answers fail to address the basic nature of the question: customers do NOT always want a text message verification.

Yes, multi-factor is Off. No, I don't have time to chat or call in. Why can't I submit a support request via email, if that is the inane solution you're proposing?

Someone at Intuit, please listen and post an actual response about this irritating problem, which adds extra time to just doing my books, forces me to have my phone nearby, and is not conforming to the options menu in the Intuit account settings. ARGH. I can't tell what's worse, the actual problem, or the dismissive non-answers from 'Support' staff who can't be troubled to actually read the thread they are supposedly helping with.>:(

B

BestMum

I totally agree with you on this issue.

My 2 step verification is turned off and yet quickbooks still keep asking me.

So yet again another complaint about this company that seems to be getting worse all the time

It does not listen to customers, blames everyone but themselves for faulty software

If they do not improve drastically their software and customer services I will be looking for an alternative software provider

L

Liz L1

I would also like this to not be an automatic option. I have my password, my finger print, and my email address, I answer all of the stupid challenge questions - just to access my account. But no, I can't get in, because I don't have my phone with me and thus it cannot send me a text to verify. I enter all of my personal information in but for some reason It is not correct - even though it is correct. Why do I have to do this anyway, I just want to access my business account so that I can process payments, which I cannot do. And then it asked me to "please rate your experience using quickbooks". Lol, enough already, if you have a problem with security please don't put it on me. Perhaps you need to deal with it on your end. You would think that my super complicated password would be enough. Or at least give me the option of sending an email confirmation rather than just to my phone. It is dead and I don't have a charger on me right now. Really, enough already.

C

claudiascafe

100 per cent agree Liz, we've got enough red tape to cut through when we run a business, let alone multi-multi-multi-factor authentication, good grief:)

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