User account crashes & quits working every day

Run the Verify/Rebuild Data utility. Did you still find error messages?

Several factors can impact the system, causing it to run into problems when accessing a company file, Bree17. I'll go into details and provide some fixes so your company user can get past this matter.

Did the user (employee) encounter an error message? Any additional information or a screenshot could help us verify the resolution to this problem.

These are some factors that cause crashes in QuickBooks Desktop (QBDT):

• Corrupted user profile
• Company file corruptions
• Installation issues
• You may have a damaged or missing QBWUSER.INI file

To sort it out, let's go over some troubleshooting procedures. Please refer to the list of fixes below.

Solution 1: Review any errors in QuickBooks Logs. Please see the steps on this link to proceed: Find QBWin.log or QuickBooks.log files.

Solution 2: Install and run the Quick Fix My Program tool from the QuickBooks Tool Hub. Doing so helps resolve errors in the program.

1. Close your QuickBooks.
2. If you haven't yet, download the most recent version of the QuickBooks Tool Hub (1.6.0.6) from this link: QuickBooks Tool Hub - Download. Then, store the file in your device's folder where you can seamlessly locate it.
3. Open the downloaded file (QuickBooksToolHub.exe).
4. Follow the on-screen installation procedures and agree with the given terms and conditions.
5. Once installed, double-click the QuickBooks Tool Hub icon from your Windows home screen.
6. From the tool hub, select Program Problems.
7. Choose Quick Fix my Program and open your QBDT company file afterward.

Solution 3: Run the QuickBooks Install Diagnostic Tool. It can fix installation issues:

1. Open the QuickBooks Tool Hub and pick Installation issues.
2. Choose the QuickBooks Install Diagnostic Tool and let it run till it finishes (lasts up to 20 minutes).
3. Restart your computer, access QuickBooks Desktop, and open the company file.
4. Update QuickBooks Desktop to the latest version to ensure you acquire the most recent fixes and security updates.

Solution 4: Rename the QBWUSER.ini file. For the complete details, follow the steps provided by the Rename the QBWUSER.ini file section from this link: Fix issues when QuickBooks has stopped working.

You may also check these resources to secure the compatibility of your device with QBDT:

• System requirements for QuickBooks Desktop 2024.
• Technical specifications - QuickBooks Enterprise.

I'll keep this thread open once you add additional details regarding your concern or have follow-up queries handling company file crashes. I'm always available to lend a hand.

Can Bree or anyone tell us if they solved this problem?  We're having the same problem.

@CFMIT 

Run the Verify/Rebuild Data utility. Any unresolved error messages?

You can update your QuickBooks Desktop to ensure you have the latest features and fixes, CFMIT.

If you've already tried the troubleshooting steps provided by my colleague, I recommend contacting our Live Support team. They can look into the matter closely and suggest a possible solution.

Here's how to reach out to them:

1. Navigate to the Help menu.
2. Click the Search option and type "contact support."
3. Choose the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic for which you need assistance.
5. Follow the prompts, then select your preferred way to connect with us: Have us call you or Chat with us.

Refer to this article for more detailed information on updating QBDT: Update QuickBooks Desktop to the latest release.

Also, check out this article to help you manage your QBDT hosting and multi-user mode: Host your company data in multi-user mode in QuickBooks Desktop.

Leave a comment here or start a new forum if you need additional assistance with your QuickBooks concerns. We're here to provide you with complete guidance every step of the way.

Yes, I did figure it out, but unfortunately I do not remember how. I know it wasn't any of the previously posted suggestions and I remember that it wasn't something complex that fixed it. I will spend the day thinking on it and hopefully it comes back to me and I can let you know!

I appreciate it you're trying to help.  Please do let me now if you remember what you did.  We've tried a lot of QB's suggestions and we're still having the problem.

Bill