What is the problem with logging on today?

I'm here to help ensure you're able to log in to your QuickBooks Online (QBO) account, @WIngwalker.

Before doing so, may I ask the specific error message you received? Knowing this will help me provide you with an accurate resolution.

In the meantime, double-check your login credentials. Make sure you've entered the correct email address and password for your QuickBooks account. Let's pay attention to the capitalization, special characters, or spaces in your login details. 

If everything's correct, we can move forward with troubleshooting steps to identify the root cause of the problem. I recommend logging into your QBO account using a private or incognito window. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts:

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + N

If you can log in using an incognito, go back to your regular browser and clear its cache. The system occasionally behaves strangely when the browser frequently accesses pages. It could be due to corrupted cache files in your browser. You can also use other supported browsers as alternatives.

If the issue remains, read this article for more information: Get Help if you can't sign in to your account. This is a scenario-based troubleshooting guide to help resolve your login issues.

In case you need to change your user ID, password, email address, or phone number, refer to this link for the complete steps: Update or change your Intuit Account sign-in information.

Let me know if you need any further clarification or assistance logging into your QBO account. I'll be around to help. 

After entering my credentials the screen shifts a couple of times and suddenly the message "there was a problem. We are working on it" appears with and "OK" button. Once I hit "OK" the spinning green dots appear  and stay until I close the window. The longest I was willing to wait was 10 minutes, 

The error is "Something went wrong. We are working on it"

Logging in with "private" mode had the same resutls.

I appreciate the update on the results of the troubleshooting, WIngwalker. We'd want to make sure that you can log in successfully so you can continue working in QBO.

Since you are still unable to access your QuickBooks Online account, I recommend contacting our phone or chat support teams directly for further assistance.

Our specialized support staff can take a closer look at your specific account, double-check settings, and help troubleshoot why you are unable to log in successfully.

Please go to this article and proceed to the Get help if you can't sign in to your account section to get their contact information: QuickBooks Online Support.

In addition, here are a couple of helpful articles in case you ever need assistance with signing into your Intuit account for QuickBooks Online:

• Recover Your Intuit Account If You Can’t Sign In
• Update Or Change Your Intuit Account Sign-in Information

These articles provide information on resetting your login credentials or updating your account information if you get locked out of QBO.

Please don't hesitate to visit us again in the Community if you need any other assistance with your QBO account, WIngwalker. We want to make sure your concerns are fully resolved so you can use your account again smoothly.