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bjc31166
January 17, 2019
Question

Autofill doesn't work

  • January 17, 2019
  • 2 replies
  • 1 view
No text available

2 replies

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
January 17, 2019

Hi there, bjc31166.

 

Thanks for turning to the Community for support. I want to make sure the autofill function works for you the way it's designed to.

 

Are you finding autofill isn't working on invoices, or a different area of your account?

 

As an initial troubleshooting step, I recommend clearing the cache in your internet browser. The cache can become loaded down with older data, potentially causing viewing errors in QuickBooks Online. This article will walk you through the steps of the clearing process depending on which browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporary-Internet-files/m-p/186420.

 

If the problem persists, this may be the result of a known issue. Some users have reported similar behavior in their accounts. The engineers are aware of this problem and are working diligently to get it resolved. You may want to give the support team a call to be added to the list of affected companies. Once you're added to the list, you'll receive email notifications regarding the status and resolution for the autofill problem. The number to speak with an agent is 1-800-488-7330. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact. You can advise the agent that this is most likely related to investigation #14518.

 

One way to workaround this function not working would be to type the information in the desired field. This is a temporary fix and you'll be able to use autofill again soon.

 

I wish you and your business continued success. I'll be here if you have any other questions.

    J
    jlong2
    March 4, 2021

    Even though our autofill is set to ON, it is not autofilling and is rather asking every time if we wish to autofill.  Why isn't this working correctly?  

    Morgan_B
    Morgan_BQuickBooks Team
    QuickBooks Team
    March 4, 2021

    Hello, jlong2.

     

    I appreciate you following up on this thread. It's my priority to make sure the option to autofill info in QuickBooks Online is working for you.

     

    Since the autofill option is turned on and you're still being asked every time if you'd like to autofill, I recommend clearing the browser cache. The cache is in place to collect stored data to make loading web pages quicker and easier. Every so often the cache can get full which can in turn can cause performance errors. Clearing it will force the system to refresh and remove what's causing QBO to not recognize that autofill is already turned on. Here's how to do this if you're using Chrome:

     

    1. Click the three vertical dots in the top right corner.

    2. Select More Tools, then Clear Browsing Data.

    3. Change the time range to All Time.

    4. Only check Cached images and files.

    5. Click Clear data.

     

    This article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

     

    Feel free to follow up with me here after giving this a try. I'll be here if you have any other questions or concerns.

    B
    bkkpr_gals
    March 5, 2021

    This is also not working for me even after following the steps to clear cached images and files as well as specifically clearing cookies and site data for "Intuit" then restarting Chrome. I'm sure it's a glitch but please fix soon. Will take me double the time for my bookkeeping services.

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