Bank Connection Issues

Try opening your QBO account on any private/incognito browser. Another option, utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

Hi there, Heredine33.

We recently have a connection issue with AMEX in QuickBooks Desktop, but none for QuickBooks Online. Please browse the QuickBooks status page to check the current status of online services.

Can you specify which bank account you're having issues with? That way, I can check and provide you an update.

For now, let's clear the browser's cache and cookies to check if it's a browser-related issue. Follow the steps to clear cache for your browser.

• Firefox
• Google Chrome
• Safari for Mac
• Microsoft Edge.
   

Once done, make sure to restart your browser for changes to take effect. Then, check again the connection of your bank account. To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

You can also log into the bank's website and check the following.

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website.
3. Check your bank’s website for any announcements about new security requirements.

Any changes from your bank can affect the connection. You can browse this article for solutions if you have other issues: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Also, you can start categorizing your transactions since the bank is downloading new entries.

I'll keep this post while waiting for your response. Thank you and take care always!