Downloaded Transaction not showing up

I'm having the same issue.  The downloaded transactions appear every now and then but disappear as quickly as they appeared.  Also noticed that the response to the account that you select is very slow and delayed.  Noticed the issue on Saturday, 4/26 and its still happening this morning.

Same here - the downloaded transactions appeared yesterday for an hour, then disappeared on my next access to my data.

Also not appearing - the link to enter the registers.

Using Safari on Mac OS 15.4.1

2023 MacBook Pro

Same issue in Firefox

I am having the same problem!  Everything worked fine Friday morning.  When I logged back in Friday night, I couldn't see any of the banking information.  In fact, I can't access anything.  I've tried just about everything.  I cleared the cache, I tried accessing the information from the browser, I tried accessing it from my tablet instead of the computer but nothing worked.  My next step would be to uninstall and reinstall the app but I'm just not sure that will work.  I hope someone gets back to us soon with a solution.

Hello, Everyone. I know how the missing downloaded transactions will impact your business processes. Below, I'll share some insights to get those transactions back and guide you through the steps.

In solving this concern, It would be best for us to know if you've encountered an error message or what bank/financial institutions you're receiving those errors from. Any additional information would help me check for solutions to address your concerns better.

In the meantime, let's perform some banking troubleshooting steps so you can get your latest bank transactions in QBO. Let's manually update the online bank connection in QuickBooks to refresh the connection. Here's how:

1. Navigate to the Bank Transactions page.
2. Select Update to refresh the bank connection.

If downloads seem slow or stuck, the issue may be on the bank’s end. Sign in to your bank’s website to check. Follow these steps:

1. Go to your bank or credit card's website. Note: If you're not sure what URL to use, find it by going to Bank Transactions, then select Link account. Search for your bank, select it, and copy the listed URL.
2. Sign in to your bank or credit card's website.

If you can sign in, it's a good sign that there isn't a major issue. Next, on your bank's website:

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements.

For more detailed information, you can check out this article: Bank Errors and Missing Transactions in QBO.

 Additionally, I recommend checking out these areas on the Banking page if you still can't find your transactions:

• First, navigate to the For Review tab in QuickBooks. This tab is where recently downloaded transactions are stored. If you locate the missing transaction, assign it to an appropriate account category. Keep in mind that transactions will not appear in your books until they have been categorized.
• Next, check the Categorized tab. This tells you what happens to transactions you already categorized. Specifically, review the Added or Matched column. This tells you which account you categorized the transaction into. If you find your missing transaction, but it's in the wrong account, follow these steps to unmatch and move it.
• Finally, check the Excluded tab. If you mark a transaction as personal or a duplicate, it goes here. QuickBooks won't add excluded transactions to your accounts. If you want to include it, select Undo from the action column. Then go back to the For review tab and categorize it into the correct account.

For more information, you can check out this resource for more troubleshooting steps for missing transactions: What to do if you can't find downloaded transactions in QBO.

If the problem continues even after the transactions appear and then disappear again, I recommend reaching out to our live support team. They can investigate the issue more thoroughly and guide you through the solution.

After downloading your entries successfully, you can start categorizing and matching them. Then, when you're ready, you can perform your regular bank reconciliation.

Furthermore, consider utilizing our QuickBooks Live Expert Assisted team. They specialize in improving transaction processes and financial management, which could enhance your overall accounting efficiency.

Feel free to click the Reply button below if you have further questions about missing downloaded transactions. I'm always here to help.

You misunderstand the problem - there is nothing wrong with the bank connection. The bank transactions page has stopped drawing properly.

As you can see from the screenshot below I have 4 downloaded transactions in the second account on the page. But the space below that indication is blank. The transactions are not showing up - the page stops downloading before it is done - and not only are the transactions missing - the link to open the register for that account is also missing.

Same exact problem here. 

Thank you for elaborating and adding a screenshot of your concern, starobin. Seeing the entries and accessing the register helps monitor your business activities, so I'll share the steps for everyone to contact our representatives.

To get the blank white screen and missing register button on your Bank transactions page investigated thoroughly, I recommend contacting our live experts. They're equipped with the necessary tools to pull up your account securely and check this issue further. Rest assured that our specialists are willing to help you resolve this matter.

Here's how:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

To contact us at your convenience, refer to this article for our support hours: Get help with QuickBooks products and services.

Once fixed, review the downloaded entries to ensure they're in the correct accounts: Categorize and match online bank transactions in QuickBooks Online.

Furthermore, you can reconcile an account to verify the bank statements correspond with the ones entered into QuickBooks.

Tag me in the comment section for additional help classifying transactions. You can also add a comment below if you require support in the reconciliation process. I'll be right here to assist you.