Error message disappears

Hello @BPPJenny,

Before we can accomplish your goal for today, may I ask you a few questions about your credit card transactions? Saying you receive such an error message but are unable to capture it, can you tell me the name of your credit card company?

Keep me updated in the comments below. Hope o hear from you as soon as possible. Take care always!

This particular item is on a Citi card.

Thanks for getting back to us, BPPJenny. 

I'll make sure you'll be able to categorize credit card transactions in QuickBooks Online (QBO).

Let's perform some basic browser troubleshooting to rule out the possibility of a webpage issue. You'll want to access your QBO account in a private browser or incognito.

Here are the shortcut keyboards:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari)

Then, go to the Banking page and try to categorize the Citi card transactions. If it works, let's go back to your regular browser and clear its cache. Clearing the cache improves your browser's performance.

Alternatively, try using a different supported browser.  

You can check this article to get detailed steps for categorizing transactions: Categorize and match online bank transactions in QuickBooks Online. 

Additionally, I'd recommend reconciling your accounts every month. This is to effectively monitor the growth of your business: Reconcile an account in QuickBooks Online. 

If there’s anything else you need help with categorizing bank transactions, please feel free to reach back out.

This isn't helpful.  I'm just trying to read an error message that keeps disappearing before human eyes can process it. 

I'd love to direct you to the best help available so this gets taken care of, BPPJenny. 

I can see how this situation impacts your QuickBooks experience. Since the troubleshooting steps provided didn't fix the issue, it would be best to contact our support team. They have enough tools to determine the root cause of your concern and provide more solutions.

Here’s how:

1. Select the Help (?) icon in your QuickBooks Online account.
2. Tap Talk to a human.
3. Type in a brief description of your concern and choice Contact Us.
4. Pick a way to connect with us.

To ensure you'll be assisted immediately, please check our support hours. 

I've collected some articles that you can check for additional resources when handling your bank transactions in QuickBooks Online (QBO):

• Categorize and match online bank transactions in QuickBooks Online. 
• Reconcile an account in QuickBooks Online. 

If you have follow-up questions or need further assistance as you go along with the process, please add another post below. I'll be around to help you figure them out. Take care and stay safe.