Solved

American Express Bank Feed "QBDT" doesnt appear

Forum|Forum|3 years ago
March 13, 2023
6 replies
12 views

I just started receiving a popup that AMEX downloads will stop working 3/30/23 (actually the popup is wrong and says 3/30/22 ,but it links to a correct web page that says this year, in about two weeks).

Refresh your connection for Express Web Connect online banking

The article basically says turn off your bank feeds and set them up using the institution account name "American Express - QBDT". However, that account doesn't exist in the account list, only the old "American Express" which is going to break in two weeks.

Help? Anybody else?

QuickBooks Desktop

Best answer by Bryan_M

You're in the right place, @sdrevik.

With your post, I appreciate you for providing an article. The one you mentioned is right. And now, allow me to assist you in sorting things out.

"American Express" by March 30, 2023, will become "American Express Card - QBDT" in QuickBooks Desktop Bank Feeds.

This means that the updated name will only appear in the banking list on the specified date.

And the notification you're receiving right now is just a reminder of the said update. You don't need to worry about it as no action is needed on your end.

For future reference, if you want to learn how to fix some of the OL and OLSU Bank Feeds errors in QuickBooks Desktop, feel free to read this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Feel free to post again if you have more questions about managing your bank connections in QBDT. I'll be happy to lend a hand. Take care and have a good one!

Bryan_M

Answer

QuickBooks Team

You're in the right place, @sdrevik.

With your post, I appreciate you for providing an article. The one you mentioned is right. And now, allow me to assist you in sorting things out.

"American Express" by March 30, 2023, will become "American Express Card - QBDT" in QuickBooks Desktop Bank Feeds.

This means that the updated name will only appear in the banking list on the specified date.

And the notification you're receiving right now is just a reminder of the said update. You don't need to worry about it as no action is needed on your end.

For future reference, if you want to learn how to fix some of the OL and OLSU Bank Feeds errors in QuickBooks Desktop, feel free to read this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Feel free to post again if you have more questions about managing your bank connections in QBDT. I'll be happy to lend a hand. Take care and have a good one!

M

Mary Bechtel

I have updated to American Express-QBDT link.

Under the "old" link, a memo field would appear and it would be populated with the cardholder name.

This no longer appears.

Also, you could select account or items and now only account appears.

Both are needed. The first for reconciliation purposes, the second for job costing.

Will this be corrected? If so when, it is causing issues.

R

ReymondO

Moderator

Thanks for joining the thread, @Mary Bechtel.

Our QuickBooks team strives to provide excellent customer service and deliver customer satisfaction at all times. I want you to know that we value your feedback, and it would be a big help to improve the service and your QuickBooks experience.

I can see how the following updates affects your experience in QuickBooks. Thus, I'll take note of it and send your thoughts to our developers.

You can also personally send suggestion to our product developers so they can review it. Simply follow these steps:

Click the Help menu and select Send Feedback Online.
Choose Product Suggestion, then enter the details of your concern.
Select Send Feedback and click Close Window.

In case you need related resources while working with QuickBooks, please feel free to skim through the topics from our help articles.

Please let me know how else I can help you with QuickBooks. I've got your back and am always happy to help. Keep safe!

J

JackW68

These "replies" don't help me know. I'd like to download transactions, but following your directions I have now turned off my bank feeds. WTF?

C

chopper1

I'm using the most current version of QB for MAC and I don't see "American Express QBDT". Today is April 1. Has the MAC version not been updated to include this?

JessT

Moderator

Thank you for joining the conversation, chopper1.

QuickBooks Desktop for Mac is actually included in this update. Let me help you with some steps.

If you haven't already, you'll want to disconnect your bank account and reconnect with the new bank name. If it's still can't search for it, update your QuickBooks and try again.

Open the QuickBooks menu.
Select Check for QuickBooks Updates.
Select Install and Relaunch.

If it's still the same thing, please contact our support for QBDT Mac, so they can use more tools to check this further for you. They are available on weekdays from 6 AM to 6 PM PT.

Follow this link: https://quickbooks.intuit.com/learn-support/en-us/contact.
In the Which product is your question about? field, choose QuickBooks for Mac.
In the second box, enter something like cannot find American Express - QBDT and click Continue.

On the other hand, I can see that my colleagues have already shared some additional references that you can use as reference in the future. You may want to check them out as well.

Let me know if you have other questions in mind. Have a good one.

K

KJG27

Hello,

I am not seeing the new name in my drop down list. I started a support chat and the agent stated I should upgrade to the latest Quickbooks pro to solve the problem. My quickbooks license is still valid, I should not have to do that. How do I get American Express Bank Feed "QBDT" to appear. I have followed app the steps on the refresh my connection article. Is Express web connect not an option for my "stand alone version" of pro 2021?

Thanks

C

crystalw82

I have contacted support and they sent me an article to solve issue using a delegate user. I have multiple cards through AMEX, but only one for this company file and no other employees have a card, so I do no feel the delegate user is the answer to my problem. Why is AMEX QBDT not showing up????

C

crystalw82

I have contacted support and they sent me an article to solve issue using a delegate user. I have multiple cards through AMEX, but only one for this company file and no other employees have a card, so I do no feel the delegate user is the answer to my problem. Why is AMEX QBDT not showing up????

S

Soph0115

HELP ........... I am running QBDT Enterprise 2023, Windows 11. I added the American Express-QBDT, as of May 22, 2023, QBDT and American Express-QBDT 'talk' to one another and I do get a message letting me know the process has completed yet when I go to the Bank Feeds there are no recent transactions imported into my QB. Any one else having or have had this issue? If so, how did you rectify the problem.

E

Ethel_A

QuickBooks Team

Hello there, @Soph0115.

I'll help you update your American Express bank account in QuickBooks Desktop. It will fix your issue and ensure the latest transactions will be downloaded.

Before doing so, make sure to create a backup of your company file and update to the latest release.

Here's how:

Go to the Banking menu, then choose Bank Feeds.
Select Bank Feeds Center.
Click the Refresh account(s) icon or choose Sync all for this bank from the dropdown.

For future reference, you can read this article about matching transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

Let me know if you have questions about bank transactions. I'm always here to help. Have a great day.

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