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bjc31166
January 17, 2019
Question

Autofill doesn't work

  • January 17, 2019
  • 2 replies
  • 3 views
No text available

2 replies

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
January 17, 2019

Hi there, bjc31166.

 

Thanks for turning to the Community for support. I want to make sure the autofill function works for you the way it's designed to.

 

Are you finding autofill isn't working on invoices, or a different area of your account?

 

As an initial troubleshooting step, I recommend clearing the cache in your internet browser. The cache can become loaded down with older data, potentially causing viewing errors in QuickBooks Online. This article will walk you through the steps of the clearing process depending on which browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporary-Internet-files/m-p/186420.

 

If the problem persists, this may be the result of a known issue. Some users have reported similar behavior in their accounts. The engineers are aware of this problem and are working diligently to get it resolved. You may want to give the support team a call to be added to the list of affected companies. Once you're added to the list, you'll receive email notifications regarding the status and resolution for the autofill problem. The number to speak with an agent is 1-800-488-7330. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact. You can advise the agent that this is most likely related to investigation #14518.

 

One way to workaround this function not working would be to type the information in the desired field. This is a temporary fix and you'll be able to use autofill again soon.

 

I wish you and your business continued success. I'll be here if you have any other questions.

    J
    jlong2
    March 4, 2021

    Even though our autofill is set to ON, it is not autofilling and is rather asking every time if we wish to autofill.  Why isn't this working correctly?  

    J
    JamesDuanTQuickBooks Team
    QuickBooks Team
    March 5, 2021

    We appreciate you for joining in on the thread, jlong2.

     

    If the troubleshooting steps provided on the earlier responses don't work, I'd recommend contacting our Customer Care Team. They can review the details of the scenario and provide you the proper action to get everything working. You can reach them using this link: QuickBooks Online Support.

     

    We'll be right here if you have additional queries regarding this matter.

    S
    shawn_SHP
    June 25, 2021

    Hi n0thanky0u,

     

    Thank you for doing the troubleshooting steps.

     

    There isn't an update about the Autofill feature. I'd agree with James, it's best to contact our Customer Care team so they can check this further using a screen-sharing tool.

     

    If you need anything else, please don't hesitate to go back to this thread.


    This is a major problem and our item list search function isn't working properly either.  We talked to tech support for 2! hours yesterday and at the end of the call, she said the second user wasn't able to use autofill.  That is not correct.  It used to work for both users.  Wondering if we need to reload the application?  everything is up to date and the data has been verified.  It is so! frustrating and inefficient.

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