Banking info not syncying

I can imagine the difficulty you must be experiencing, usersean1.

Not to worry, I'm here to ensure you'll receive updates about the status of the issue.

We have an ongoing investigation for this error in your Zions bank account. We recommend contacting our QuickBooks Support Team again to add you as one of the affected users.

Here's how:

1. Go to the Help menu.
2. Select Talk to a human.
3. Type in Error in Zions bank account in the Type something field.
4. Click the send icon, then select  I still need a human.
5. Click Contact Us.
6. Select the Send a message button.
7. Enter the necessary details, then click Continue.

 Once you're added, you'll receive an email update if the issue is already resolved.

Additionally, I've added these resources that'll help you in reviewing your bank and credit card transactions in QuickBooks. This way, you can ensure you've put them in the correct accounts:

• Categorize and Match Online Bank Transaction
• Set up Bank Rules to Categorize Online Banking Transactions

I appreciate your understanding on this matter. Please know that we're committed to getting this error gets fixed.

I've talked to 3 separate customer support reps.  So I should be on the list.  Are you saying that there is a known issue with Zions bank customers and that Quickbooks is working to resolve the problem?  We are coming up on 2 weeks.  Is there an estimated time they will have this resolved?

@usersean1 

Utilize MT Online for the time being. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. 

https://www.moneythumb.com/?ref=110

Thanks for getting back to us, @usersean1.

Allow me to jump in and share information about the issue you're having with your Zions bank account in QuickBooks Online (QBO).

Yes, there is an ongoing issue with Zions bank, and our product engineers are still working to fix this as soon as possible. Currently, we don't have a specific timeline as to when this will be resolved.

Since you already contacted our Support team, rest assured that you've been added to our notification list. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

In case you need it, I'll add this article that tackles managing bank transactions in QBO: Categorize and match online bank transactions in QuickBooks Online.

For more tips and other resources, I also recommend visiting our website for future reference: Self-help articles.

Please post again or leave a comment on this thread if you have more questions about banking or anything else QuickBooks. I'll be here to help. Take care.

I'm glad its a known issue and being worked on.  However, this is a paid service and I have been without this part of the service for 10 days.  Very sad that every Zions bank customer that us QBO is having issues.  Do you have any updates?

Hey usersean1,

Thanks for chiming back in. If you haven't already, I urge you to call to be added to this list of affected users. Once the investigation is resolved, all users will be notified by email of this and instructions, if any. My colleague above shared the ways to connect with us, so I encourage you to follow that.

If you need anything else, don't hesitate to let us know! I hope you have a good day. 

The instructions to do that did not work.  I don't know if I have a different version of QBO but those instructions did not work.  I would have thought calling support 3 times they would have added me to the list but they did not appear to know it was an issue that was being worked on.  The directions of going through the help menu did not work for me.  I certainly want to be on the list of those affected by this so please show me another way to do so.

Good day, usersean1.

To ensure you'll be added to the list of affected users, you'll need to get in touch with our QuickBooks Online Support. You can follow the steps below:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

Additionally, you can visit this link: Banking. It contains more resources on how to deal with QuickBooks Online Banking as well as a write-up to help you reconcile your account.

I'll be around to help if you have any other banking concerns or have follow-up questions about QuickBooks. I'm here to provide additional assistance. Have a good one. usersean1.

I've gone through this process 3 times and got a callback from someone.  They just say they cannot fix it and will "Escalate" it.  They also I will get an email stating it is being escalated.  I am yet to receive one.  I also did the chat option and they could not help.  People keep referring to contacting support and being put on "A List of the affected users"   I don't know what that list is, what its called or if I am on it.  Every person I talk to is unaware there there is even an issue so the people working for Intuit are unaware of this list.  So how do I get put on this so called list?

Last Successful Sync was June 28th.  What is Intuit doing to resolve this issue!

Hey there, @usersean1.

I wish you didn't have to go through all these hurdles when connecting with our support. I can also see that you've been promised a callback and escalation. Currently, we have a high contact volume of both via phone and chat. Please bear with us and know that it’ll be our pleasure to help you.

Since this is a reported issue, we're unable to address it in the Community. The list of affected users mentioned by my colleague is consist of the customers who experienced the issue. Rest assured that you’re already added after you reached out to them.

I checked our resources and see that our team is actively working on your case, so there's a progress being made. Thus, I still recommend contacting our support team for updates. I know you've already contacted them, however, it is best to reach out to them again. 

Shoot me a reply if have any other banking concerns or you need any other QuickBooks help. We're just around to assist you.

Received notification that this was now fixed.  I tried connecting and it is still not fixed.  I will be contacting Intuit again in the morning.

HAS ANYONE GOTTEN ANY RESOLUTION ON THIS?  I HAVE THE SAME PROBLEM

Thanks for coming here, AQUAIRR.

I understand your desire to finally work on syncing your banking information. 

If you've tried all the troubleshooting steps shared above to no avail, It would be best to contact our QuickBooks Care Team. They can further investigate the cause and come up fix permanent fix. If you have a case number handy for a more convenient tracing of your previous interaction.

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback.
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

Drop me a reply below if there's anything I can help you with. Keep safe and wish you all the best!

I've been having the same issue for 6 months.  I will have thought the problem is fixed and then it stops syncing again.

It's not good to hear that you're still having the issue for several months. But don't worry, I'm here to help you get this fixed, CarlyJY.

Generally, QuickBooks downloads the latest available transactions every night around 10 PM PT. If it stopped syncing, you can do a manual download to refresh the connection. To do this, follow the steps below:

1. Go to Bookkeeping , select Transactions, then Bank transactions (Take me there), or go to Bank transactions (Take me there).
2. Select Update.

There are times, the downloads are so slow or get stuck. The issue may lie on the bank's end. You can sign in to your bank's website to check if you're not getting any errors. Here's how: 

1. Go to Bookkeeping, select Transactions, then select Bank transactions (Take me there), or go to Bank transactions (Take me there).
2. Select Link account. Note: You won’t add an account, you just need the listed URL.
3. Search for your bank and select it.
4. Copy the URL listed for your bank.
5. Sign in to your bank or credit card's website using the copied URL.

If you're able to sign in, it's a good thing that there aren't any issues with your bank. Let's check the following: 

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements.

Also, make sure to update your bank information in QuickBooks. I've outlined the steps below: 

1. Go to Bookkeeping, select Transactions, then select Bank transactions (Take me there), or go to Bank transactions (Take me there).
2. Select the tile for the bank account. Then select the Edit ✎ icon.
3. Select Edit sign-in info.
4. Update your info as needed.

Furthermore, once everything is already working fine. Learn how to add and match QuickBooks with those transactions that you've already entered. I've added this article that will show you specific details on how to do it: Categorize And Match Online Bank Transactions In QuickBooks Online. 

If you have any banking questions or concerns, let us know so we can further assist you. Remember, we're here to make sure everything is covered.