Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
U
usersean1
July 5, 2022
Question

Banking info not syncying

  • July 5, 2022
  • 3 replies
  • 10 views

For the past week QBO is not syncing my banking info.  it gives error 103.  I am 10000% positive it is not a user name or password issue as the same login credentials work for my bank.  My bank is Zions and they've stated they have multiple customers with the same issue and it is on Intuits end which I believe.  I have called support 3 times in the last 7 days.  They cannot fix after hours of troubleshooting.  They then escalate it and say someone will be in touch via email or phone and I have not heard anything.  Meanwhile I am trying to run a business and nobody can help.  Is anyone else having this issue?  It appears Inuit simply doesn't have the time to resolve this which is disappointing....  I have read every article and posting on error 103 and it simply does not help which tells me it is an intuit engineering issue that they are not getting to.

3 replies

C
CharleneMaeFQuickBooks Team
QuickBooks Team
July 5, 2022

I can imagine the difficulty you must be experiencing, usersean1.

 

Not to worry, I'm here to ensure you'll receive updates about the status of the issue.

 

We have an ongoing investigation for this error in your Zions bank account. We recommend contacting our QuickBooks Support Team again to add you as one of the affected users.

 

Here's how:

 

  1. Go to the Help menu.
  2. Select Talk to a human.
  3. Type in Error in Zions bank account in the Type something field.
  4. Click the send icon, then select  I still need a human.
  5. Click Contact Us.
  6. Select the Send a message button.
  7. Enter the necessary details, then click Continue.

 

 Once you're added, you'll receive an email update if the issue is already resolved.

 

Additionally, I've added these resources that'll help you in reviewing your bank and credit card transactions in QuickBooks. This way, you can ensure you've put them in the correct accounts:

 

 

I appreciate your understanding on this matter. Please know that we're committed to getting this error gets fixed.

U
usersean1Author
July 6, 2022

I've talked to 3 separate customer support reps.  So I should be on the list.  Are you saying that there is a known issue with Zions bank customers and that Quickbooks is working to resolve the problem?  We are coming up on 2 weeks.  Is there an estimated time they will have this resolved?

Rose-A
Rose-A
Level 10
July 7, 2022

The instructions to do that did not work.  I don't know if I have a different version of QBO but those instructions did not work.  I would have thought calling support 3 times they would have added me to the list but they did not appear to know it was an issue that was being worked on.  The directions of going through the help menu did not work for me.  I certainly want to be on the list of those affected by this so please show me another way to do so.


Good day, usersean1.

 

To ensure you'll be added to the list of affected users, you'll need to get in touch with our QuickBooks Online Support. You can follow the steps below:

 

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

 

Additionally, you can visit this link: Banking. It contains more resources on how to deal with QuickBooks Online Banking as well as a write-up to help you reconcile your account.

 

I'll be around to help if you have any other banking concerns or have follow-up questions about QuickBooks. I'm here to provide additional assistance. Have a good one. usersean1.

B
BehmJanet
July 17, 2022

Received notification that this was now fixed.  I tried connecting and it is still not fixed.  I will be contacting Intuit again in the morning.

A
AQUAIRR
August 3, 2022

HAS ANYONE GOTTEN ANY RESOLUTION ON THIS?  I HAVE THE SAME PROBLEM

    C
    Charies_M
    Level 9
    August 3, 2022

    Thanks for coming here, AQUAIRR.

     

    I understand your desire to finally work on syncing your banking information. 

     

    If you've tried all the troubleshooting steps shared above to no avail, It would be best to contact our QuickBooks Care Team. They can further investigate the cause and come up fix permanent fix. If you have a case number handy for a more convenient tracing of your previous interaction.

     

    Here's how:

     

    1. Go to the Help menu at the upper right.
    2. Select Contact Us.
    3. Enter your concern.
    4. Click Let’s talk.
    5. Choose Get a callback.
    6. Type in your contact info.
    7. Select Confirm my call.

     

    You can check out this article for our most updated contact information: Support hours and types.

     

    Drop me a reply below if there's anything I can help you with. Keep safe and wish you all the best!

    C
    CarlyJY
    September 13, 2022

    I've been having the same issue for 6 months.  I will have thought the problem is fixed and then it stops syncing again.

    MariaSoledadG
    MariaSoledadGQuickBooks Team
    QuickBooks Team
    September 13, 2022

    It's not good to hear that you're still having the issue for several months. But don't worry, I'm here to help you get this fixed, CarlyJY.

     

    Generally, QuickBooks downloads the latest available transactions every night around 10 PM PT. If it stopped syncing, you can do a manual download to refresh the connection. To do this, follow the steps below:

     

    1. Go to Bookkeeping , select Transactions, then Bank transactions (Take me there), or go to Bank transactions (Take me there).
    2. Select Update.

     

    There are times, the downloads are so slow or get stuck. The issue may lie on the bank's end. You can sign in to your bank's website to check if you're not getting any errors. Here's how: 

     

    1. Go to Bookkeeping, select Transactions, then select Bank transactions (Take me there), or go to Bank transactions (Take me there).
    2. Select Link account. Note: You won’t add an account, you just need the listed URL.
    3. Search for your bank and select it.
    4. Copy the URL listed for your bank.
    5. Sign in to your bank or credit card's website using the copied URL.

     

    If you're able to sign in, it's a good thing that there aren't any issues with your bank. Let's check the following: 

     

    1. Check your account for messages, notifications, or alerts.
    2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
    3. Check your bank’s website for any announcements about new security requirements.

     

    Also, make sure to update your bank information in QuickBooks. I've outlined the steps below: 

     

    1. Go to Bookkeeping, select Transactions, then select Bank transactions (Take me there), or go to Bank transactions (Take me there).
    2. Select the tile for the bank account. Then select the Edit ✎ icon.
    3. Select Edit sign-in info.
    4. Update your info as needed.

     

    Furthermore, once everything is already working fine. Learn how to add and match QuickBooks with those transactions that you've already entered. I've added this article that will show you specific details on how to do it: Categorize And Match Online Bank Transactions In QuickBooks Online. 

     

    If you have any banking questions or concerns, let us know so we can further assist you. Remember, we're here to make sure everything is covered. 

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement