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Cannot disconnect banking accounts

Forum|Forum|7 years ago
November 13, 2018
2 replies
29 views

Hello,

I keep having an error message trying to connect my Bank of America accounts in QBO. After a month, I thought I would try disconnecting entirely and then reconnecting. I have done this before without issue - however, when I go to edit the account, the check box with the "Disconnect this account on save" is entirely missing. It's not there for any of my connected accounts. (See screenshot). This baffles me, as I've disconnected other accounts and can't understand why the entire option, for all accounts, is missing. Did the way you disconnect accounts change? Help? Thank you!

QuickBooks Online

Best answer by Morgan_B

Hey there, bgrebil.

Thanks for reaching out for support here in the Community. I want to make sure you're able to disconnect bank accounts in QuickBooks Online.

I appreciate the screenshot you attached with your question. You're looking in the right place for the "Disconnect this account on save" check box. As an initial troubleshooting step, I recommend clearing the cache within your browser. Sometimes the cache can become bogged down with older data, potentially affecting views and performance in QBO.

This article will walk you through the steps to refresh the browser: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporary-Internet-files/m-p/186420. You'll just need to select the particular browser you're using.

Feel free to let me know how things look after trying this, and we'll go from there. Take care.

Morgan_B

Answer

QuickBooks Team

Hey there, bgrebil.

Thanks for reaching out for support here in the Community. I want to make sure you're able to disconnect bank accounts in QuickBooks Online.

I appreciate the screenshot you attached with your question. You're looking in the right place for the "Disconnect this account on save" check box. As an initial troubleshooting step, I recommend clearing the cache within your browser. Sometimes the cache can become bogged down with older data, potentially affecting views and performance in QBO.

This article will walk you through the steps to refresh the browser: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporary-Internet-files/m-p/186420. You'll just need to select the particular browser you're using.

Feel free to let me know how things look after trying this, and we'll go from there. Take care.

B

bgrebilAuthor

Aha! That did it. Glad it was something simple. Thank you!

J

JLE59

Thanks for providing such detailed information, ankitdkabra.

Thanks for elaborating how you're unable to disconnect your bank account in QuickBooks Online. Also, the screenshot gives me a clearer view as to what's happening when doing the process. I can help get things sorted out for you.

I've checked if we have an ongoing issue on this, and so far, there's none. Just as the recommended solution by @MorganB above, we can do a basic troubleshooting steps to resolve this.

You can start by logging into a private browser. Please note that, browsers use cache of memory to work efficiently and load pages faster, however as data collects it can cause unexpected results.

The steps depend on which browser you're using:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N

Once done, restart your browser for the changes to take effect. These steps should help disconnect the bank account.

Let me know how the process goes once you get the chance to try it. I'll be around!

I am having this problem with desktop version of QB2019 after upgrading from 2016. I cannot disable bank feeds nor manually import bank feeds. I get the following error - see screen shot.

I cannot change the id on this account nor any of my accounts.

2

2BTrusted

For an account where the "disconnect this account on save" is missing if you make the account inactive in the Chart of Accounts and then re-activate it the banking link will be broken.

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