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April 23, 2021
Solved

Correcting unapplied payment/deposit

  • April 23, 2021
  • 2 replies
  • 78 views

How can I correct unapplied payment/deposit transaction?

 

The transaction has already done to the Checking Account in COA. Payments/Deposits happens via credit/debit card. No checks. I can see open bills/invoices. How can I correct this? 

Best answer by AlcaeusF

Hello @dhavalkakadiya,

 

Thank you for posting here in the Community. I can share some steps to help you correct the unapplied payments in QuickBooks Desktop.

 

You'll need to link the deposits to your open invoices in the system. This keeps your records accurate and helps avoid errors when it's time to reconcile your accounts.

 

First, you'll need to find and make changes to the deposit. You can find the transaction by opening your bank register in the chart of accounts.

 

Here's how:

 

  1. Click Lists.
  2. Go to Chart of Accounts.
  3. Double-click the bank account, then look for the deposit.
  4. Open the transaction.
  5. Change the account to Accounts Receivable.
  6. Hit Save & Close

 

Once done, you can proceed with applying the deposit to the invoice. Please open the transaction and press the Receive Payments option.

 

Follow these steps:

 

  1. Open the invoice.
  2. Select Receive Payments
  3. Click Apply Credits at the bottom.
  4. Choose the deposit.
  5. Hit Done.
  6. Press Save & Close.

 

You can pull up the Profit & Loss Detail report so you can see the categorization. You can use these steps:

 

  1. Click Reports.
  2. Go to Company & Financial.
  3. Select Profit & Loss Detail.

 

Also, I've attached an article you can use to learn how to correct and re-apply payments that were applied to the wrong invoice in QuickBooks: Resolve common issues when applying a payment towards an invoice.

 

Keep us posted if you need anything else regarding the process. Have a great day.

2 replies

AlcaeusF
AlcaeusFAnswer
Level 14
April 23, 2021

Hello @dhavalkakadiya,

 

Thank you for posting here in the Community. I can share some steps to help you correct the unapplied payments in QuickBooks Desktop.

 

You'll need to link the deposits to your open invoices in the system. This keeps your records accurate and helps avoid errors when it's time to reconcile your accounts.

 

First, you'll need to find and make changes to the deposit. You can find the transaction by opening your bank register in the chart of accounts.

 

Here's how:

 

  1. Click Lists.
  2. Go to Chart of Accounts.
  3. Double-click the bank account, then look for the deposit.
  4. Open the transaction.
  5. Change the account to Accounts Receivable.
  6. Hit Save & Close

 

Once done, you can proceed with applying the deposit to the invoice. Please open the transaction and press the Receive Payments option.

 

Follow these steps:

 

  1. Open the invoice.
  2. Select Receive Payments
  3. Click Apply Credits at the bottom.
  4. Choose the deposit.
  5. Hit Done.
  6. Press Save & Close.

 

You can pull up the Profit & Loss Detail report so you can see the categorization. You can use these steps:

 

  1. Click Reports.
  2. Go to Company & Financial.
  3. Select Profit & Loss Detail.

 

Also, I've attached an article you can use to learn how to correct and re-apply payments that were applied to the wrong invoice in QuickBooks: Resolve common issues when applying a payment towards an invoice.

 

Keep us posted if you need anything else regarding the process. Have a great day.

November 22, 2021

I followed your step and I keep getting WARNING, you cannot edit payment information in a deposit transaction. 

Level 8
November 30, 2023

So this is not working for me at all.  I have 15 unapplied payments showing up for previous years.  When I drill down to the invoice, it's marked paid so why is it still showing up as unapplied?  I don't get it.


Good afternoon, @Carolexx

 

I appreciate you coming back with additional questions. 

 

I see that you've had this problem for a few months now and I want to ensure that you get this handled right away. With that being said, since none of my colleagues steps worked for you, I recommend contacting our Customer Support Team for further assistance. Here's how: 

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help option. 
  3. Tap the Contact Us hyperlink/button. 
  4. Enter your question and click Let's talk
  5. Scroll down and choose to Get a callback

 

Keep us updated on how the call goes. We're always here to have your back. Have a great day!

September 9, 2022

Sorry for this,

Here all are explained about Invoices and Payments. but nobody has explained about Un apply for Bill Payments

QuickBooks Team
September 9, 2022

I appreciate you for joining the thread, @Tikisu007. I'm here now, and I'll share some details about what is unapplied bill payments in QuickBooks Desktop (QBDT).

 

In QBDT, if you see unapplied bill payments, it only means you have existing checks that were not connected or linked to your bills. Having unapplied bill payments will result in your bills that remain in unpaid status.

 

Additionally, here's an article to help you manage bills in QBDT: Pay bills in QuickBooks Desktop.

 

You can also check this page to fix bills showing as unpaid in QBDT: Bill shows as unpaid after writing a check in QuickBooks Desktop.

 

@Tikisu007, know that you can always get back to me if you have any additional QuickBooks-related concerns. It'll be my pleasure to help you out once again. Take care, and have a great weekend!