Question

error OL 222

Forum|Forum|4 years ago
September 22, 2021
3 replies
1 view

When trying to import transactions from Suntrust I am getting error code OL 222 for one of the accounts. I have googled an d read and tried everything. What do I need to do to get these transactions into QBs? Can I import a csv? If not - what?

QuickBooks Desktop

Fiat Lux - ASIA

Level 14

You may need a converter app.

https://www.moneythumb.com/?ref=110

C

Charies_M

Level 9

Let's get rid of the error so you can import transactions successfully, knapiks.

The Error OL-222 you're getting means QuickBooks didn't receive a valid response from the financial institution's server. This happens when you try to import one or more characters.

You'll want to correct the unsupported characters in the .QBO file which causes this error:

Right-click the .QBO file and select Edit.
Select any text editor app to open the file.
Find and remove &amp from the text as it is an invalid character.
Save the file again.

Visit this article for more details on how to fix the Error OL 222 in QuickBooks Desktop: Error: OL-222 after downloading a Web Connect file from an approved bank.

l

Otherwise, use Excel to edit the .QBO file and search for a QBO to CSV converter online. (Like the one Fiat Lux - Asia suggested) After editing the file, make sure to convert it back to .QBO file format.

Once done, you can import the file again to QuickBooks Desktop.

If you need other helpful articles in the future, you can always visit our site: Help articles for QuickBooks Desktop.

Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.

L

lm47

I wish I could make it better, @knapiks. I want to ensure the issue with importing your transactions is addressed timely.

Thank you for sharing the results after following the suggestions and confirming your bank feed setup. Since the issue persists, I'd recommend contacting our Customer Care Support.

With the tools our team online has, a specialist can pull up your account, securely, and let our engineering team look into the root cause of this problem. You can do so by following the steps below:

Go to Help.
Select QuickBooks Desktop Help.
Click Contact Us.
Enter a few words describing the problem you received while importing your transactions.
Select Continue.
Click Chat with us or Have us call you.

I'm adding this article with the topics you can use while working with your online banking transactions: A Series of Articles that Covers Bank Feeds in QuickBooks.

Let me know if you have any additional questions about banking transactions by using the Reply option below. I'm here to ensure your continued success. Take care and stay safe!

I also have been having the same problem with error OL222. I just spent 32 minutes on the phone with support and was finally told to call the bank and they should fix it. So do I call my client and say, call your bank, ask for technical support,.......etc. This used to work. Every change and update, something else has to be fixed and it involves someone else. Seriously I pay a lot of money for this software yearly and I am so tired of being on the phone with support. Doesn't leave much time to work. So do I bill my clients for QuickBooks failures. I think its time to look at other software.

R

Rocha corporation

I am a BBT (now Truist) client and have never had any issues importing the monthly .qbo file from the bank download. That is until yesterday when everything changed. Yesterday, all my troubles seemed so far away, now it looks as if they're hear to stay! OK, so after 2 hours of texting with Intuit on Sunday and getting nowhere, Nowhere Man, please listen, I was able to speak with a live agent yesterday (Monday April 4, 2022). We tried everything under the sun. He had me editing fidir files - never heard of a fidir file before, but they do exist deep in the Intuit folder. Still nothing. Finally I called Truist and was able to have a 3-way [not that kind of 3-way - you have a dirty mind] a 3-way conversation with Intuit and Truist. FINALLY I had the answer.

Error OL-222 is NOT a Intuit issue, it is a known issue with Truist. It all makes sense because I imported my February file last month with a problem. But since then, Truist developed a glitch in generating the .qbo download file and they are aware of it and working hard to fix it.

The Workaround: Luckily there is a way to bypass the error until they fix the issue. It costs $14.95, and considering all the hours I spent chatting and on the phone with Intuit, it's a no-brainer. I signed up for the direct bank feed from Truist to my quickbooks file and was able to import the entire month seamlessly.

So, there you have it. You cannot download the .qbo file but you can have the file beamed in to your computer for $14.95/month. That will work until the OL-222 is fixed.

JasroV

Level 8

I appreciate you for sharing your experience and workaround in handling the error, @ROCHA corporation.

The information you've shared can help a lot of users who are experiencing the same issue.

In case you need assistance with your bank transactions or with QuickBooks, you can always add them in this thread. I'll be more than happy to help you. Take care and have a great day ahead!

F

From The Field Catnip

Hi Guys, Heads up...

Now when we try to download our Checking transactions, we get an error code OL-222 in Quickbooks. we upgraded to version 2022.

I was able to fix it using NotePad on Windows 11

This error code refers to Characters unrecognizable from QB in the Name field on the .QBO file from Bank system, like such:

<NAME>ETIQUETTE PROSCAN</NAME>

in order to get the file read into QB, i had to manually remove all the following characters in the "NAME" fields : * . , : / And double space " "

for example, if it looks like this, it will generate the error:

<NAME>ETIQUETTE: PROSCAN</NAME>

Or double space:

<NAME>ETIQUETTE PROSCAN</NAME>

(Ridiculous!)

The errors all were generated from the "Name" field, i did not touch anything else.

But of course out of 150 ish transaction, QB won't tell you which one is messing things up, so it took me 2 hours to figure it out and clean them.

Other research show that this error can also be generated by incompatible banking QBO file (probably hard to keep with all the updates on both sides) Pushing on my Bank to fix this ASAP haha

Hope that helps,

D

DaveThomas2

I am experiencing the same problem with TCF bank. I had edited the company file and I don't see any invalid characters. I am only using this method because the bank import stopped working about a month ago. I'm wondering if something changed when they merged with the new bank. If anyone knows the answer, I would appreciate hearing back.

LieraMarie_A

Level 8

Hi there, @DaveThomas2.

Aside from the invalid characters of your QuickBooks Web Connect (.qbo) file, you'll want to shorten the fields and texts. Then, add or edit missing markup. All tags in the file should have the following:

Keep in mind that if the Payee name field is longer than 32 characters, the rest of the info appears in the Memo field.

For additional advanced troubleshooting, check out this article: Fix Web Connect import errors.

Additionally, make sure your QuickBooks Desktop is up-to-date to have the latest features and fixes.

Keep me posted on how these steps work out. I want to make sure you can continue working with your bank feeds. Have a nice day!

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