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B
Bchapss
December 7, 2022
Question

Mobile Check Deposit Bug!!

  • December 7, 2022
  • 2 replies
  • 49 views

Hi I have seen the past couple weeks. Multiple and I mean multiple updates to the iOS app and it still says a bug is preventing from allowing mobile check deposit. It has been very frustrating as my company depends on check being deposited. Every time I see the update log it says bug have been squashed. Anybody else seeing this message? Thank you!

    2 replies

    AlcaeusF
    AlcaeusF
    Level 14
    December 7, 2022

    Hi there, Bchapss.

     

    I'm here to help fix the issue you're having with check deposits in your QuickBooks Online (QBO) app.

     

    To check if the app's data is causing this odd behavior, I suggest resetting it. This process plays the same role as clearing the cache from your web browser. They collect cache (cookies) to save you time when loading repetitive data and images.

     

    Here's how to do it:

     

    1. Go to Menu ☰ and tap Help & Feedback.
    2. Select Refresh Data.
    3. Tap Refresh to confirm.

     

    You might want to learn how the QBO app works. Here's an article you can read for more details: QuickBooks Online app overview.

     

    In case you need it, I'm adding this article that tackles managing and adding bank deposits for further guidance: Add a bank deposit in QuickBooks Online mobile.

     

    I also suggest visiting our website for more tips and other resources you can use in the future: Self-help articles.

     

    Please leave a comment below if you have follow-up questions about deposits or anything else. I'm always here to assist. Take care.

    M
    Marine Doors
    August 24, 2023

    This is the first time I’ve tried to do a mobile check deposit since I was approved.  All I get is an error message saying    Whoops. Something needs to be fixed.  The app doesn’t tell you what needs to be fixed.  It’s driving me nuts 

      D
      derekak92
      July 2, 2024

      Thank you for dropping by the Community space, M S M. We appreciate you sending us your inquiry. Please know that we are aware of how this may disrupt your business activities in your QuickBooks Online account.

       

      The mobile check deposit getting an error "Whoops, something needs to be fixed" is still an ongoing issue. We suggest that you contact our Merchant Support Team so that they can add you to the list of affected users. Our engineers are diligently working on it and searching for a resolution. Besides, we don't have an exact timeframe for the fix, but you'll receive updates via email.

       

      Feel free to save these articles for your reference in utilizing mobile check deposit to deposit funds into QuickBooks Checking using your QuickBooks or QuickBooks Money mobile apps: 

       

       

      You can also check out this article to learn more about the rates each time you process a transaction in QuickBooks Payments: What Are The Fees For QuickBooks Payments?

       

      M S M, please return to us if you have other concerns because our team is available around the clock. We genuinely want to see you succeed in your business endeavors and look forward to supporting you. Take care!


      Hi,

       

      I am also still having this bug in July 2024. I spent over an hour yesterday getting transferred between different quickbooks departments on the phone - including the merchant department that you mentioned - and they told me "Quickbooks does not support the Quickbooks app". And then said there was nothing you guys can do.

       

      What does that even mean? This is your app and I have no other way to deposit checks into my Quickbooks Checking account until you resolve this issue.

       

      And please don't send me generic articles like "Using mobile checking" or "find out more about direct deposit". I have read them, I have deleted and redownloaded the app and done all of the troubleshooting mentioned in these forums. This is an issue on your end that needs to be fixed ASAP. My business can't function if I can't deposit money into my "bank".

       

      Please give me an update thank you. 

        A
        ameliah
        April 27, 2025

        It's 2025 and I am having this issue. It looks like it hasn't been solved and so I am likely going to close my checking account and get one elsewhere since this technology works fine on all my other accounts.

          BigRedConsulting
          BigRedConsulting
          Level 15
          April 27, 2025

          Well, it's only been about two years.  Rest assured, Intuit is, I'm very sure, working on it.

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