cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 3

Online Banking Setup Giving Connection Error (General Error)

Hi guys,

 

Was trying to add Bank of American online banking to Quickbooks Desktop for Mac 2016 and I am getting a "Connection Error". My account is setup for direct connect so I am confused on to why it is not working.

Solved
Best answer January 14, 2019

Best Answers
Highlighted
Level 8

Online Banking Setup Giving Connection Error (General Error)

Bank of America requires you to do something on their web site I believe.  Go there in Safari, log in, and scan the messages to see what they recommend. 

View solution in original post

13 Comments 13
Highlighted
Level 8

Online Banking Setup Giving Connection Error (General Error)

Bank of America requires you to do something on their web site I believe.  Go there in Safari, log in, and scan the messages to see what they recommend. 

View solution in original post

Highlighted
Level 1

Online Banking Setup Giving Connection Error (General Error)

Yes, once you have activated "Account Management" service with BOA, the next time you log in to online banking, it will prompt you to "accept" the linking with QuickBooks. Once you accept that,  you have 10 minutes to log into Quickbooks and perform the online banking setup again. you should not see that connection error after doing this. spent half the morning dealing with this and even the BOA support folks did not know about this last step. Thanks for the assist!!

Highlighted
Level 2

Online Banking Setup Giving Connection Error (General Error)

Would you please guide me on how to activate this in bank of america? Thank you so much for your help.

Highlighted
QuickBooks Team

Online Banking Setup Giving Connection Error (General Error)

Thanks for joining this thread, mgThu.

 

I'm here to help connect your Bank of America account in QuickBooks Desktop. 

 

Please follow the steps below to accomplish this:

  1. Open QuickBooks.
  2. Go to the Banking menu.
  3. Select Banking Feeds, then Set up Bank Feeds.
  4. In the Enter your Bank's name field, enter and select the name of your bank.
    enterbankname.PNG
  5. Connect it using:
       * Direct Connect
          - You need to apply for an online service through your bank.
           a. Click the Enrollment site link. When they approve your application, contact them for your login credentials.
           b. If you're enrolled already, click Continue.
           c. Enter your Online Banking ID and Password, then click Connect.
    enteronlinebnakingIDandpassword.PNG
           d. Select the bank you want to connect to QuickBooks, then click Finish.
       * Web Connect
         - Follow onscreen instructions n how to connect your bank.
  6. On the Link your Accounts page, choose Select existing or Create new ▼drop-down.
    selectbanktoconnectwithQB.PNG
  7. Click Connect, then Close.

After that, you can then add and match transactions  from Bank of America.

 

If you're having issue during the set up, you can refer to this article, Fix OL and OLSU Bank Feeds errors. This link will explain the cause of the connection errors and how to get rid of them.

 

Let me know if there's anything else I can do to ensure your success. Thank you and have a great day ahead.

Level 1

Online Banking Setup Giving Connection Error (General Error)

Also getting this "General Error" with Bank of America. My online services are already setup in my BoA account.

 

Is it because I'm trying to use Quickbooks 2019 Desktop for Mac with a personal banking account?

Highlighted
QuickBooks Team

Online Banking Setup Giving Connection Error (General Error)

Yes, that could be the reason, Pjf200.

 

You still have to activate the "Account Management" service with Bank of America. This way, you'll be prompted to accept the link with QuickBooks for Mac.

 

I'll also share the article on how to fix issues when using Online Banking in QuickBooks for Mac for future reference.

 

Visit us anytime if you have other banking concerns. We're right here to assist you. 

 

 

Highlighted
Level 1

Online Banking Setup Giving Connection Error (General Error)

I am having the Same 'Connection Error : General Error' on any Online banking setup I'm trying to do In Quickbooks for Mac 2019. It was working in Quickbooks 2017 but now its not working in Quickbooks 2019 v18.0.6 R7.

 

I've tried setting up a new company and that didn't seem to make a difference. I can log into each banking website in a browser with the same credentials. 

 

Any help would be great.

 

Scott-

Highlighted
Level 2

Online Banking Setup Giving Connection Error (General Error)

Hi Kristine,

I'm using window 10 laptop (not a mac) and still experience the same problem connecting with my bank of america. I would like to follow up on status of my existing case [removed] regarding unable to link another bank of america account to QB online. Would you please help me. Thank you so much!

Thu

Highlighted
Moderator

Online Banking Setup Giving Connection Error (General Error)

Hello mgThu. This issue is our top priority.

 

Our product engineers are currently investigating the cause of the issue. This way, we can provide you a permanent and accurate resolution.

 

 If you haven't contacted us yet, please follow these steps below so that you'll be added as one of the affected users. Rest assured, you'll get a notification once information is available.

 

Here's how to get in touch with our specialist:

  1. At the upper right corner, click the Help menu to see the Contact us button.
  2. Then, hit the Contact us button at the bottom part.
  3. Add a short description of your concern by entering it inside the What can we help you with? box for example " Unable to link another bank of america account to QB Online".
  4. Click the Let's talk button (green one).
  5. Select Get a callback to talk yo our specialist.

 

I hope you're well today. Just let me now if you have more questions with QuickBooks. 

Highlighted
Level 1

Online Banking Setup Giving Connection Error (General Error)

I don't see a help icon. Do you mean on this website for in the application? I don't see a help icon in the top right hand corner of the site, or anywhere on the site. In the application under the help tab I don't see a Contact us. 

 

Scott-

Highlighted
Moderator

Online Banking Setup Giving Connection Error (General Error)

Hi there, Scott.

 

I can show you another way on how to contact us. Please follow these steps:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Desktop for Mac.
  3. Click on Search for something else.
  4. Enter the topic "Unable to link another bank of america account to QB Online" in the field and click on Search.
  5. Click on Get Phone Number.

Please note that our phone support team opens during 6AM-6PM (PT) Mon-Fri, 6AM-3PM (PT) Sat. 

 

Once you've reached us, we'll get you the latest update about your case. If you have more online banking questions or if you need anything else, please let us know. We are here to help. 

Highlighted
Level 1

Online Banking Setup Giving Connection Error (General Error)

Did you get this resolved?

 

I, too, would like my personal bank account transactions downloaded into QuickBooks desktop. Per one of the replies on this thread, I went to Bank of America and went to Account Management. While the first three months will be free, after that the cost will be $15 per month (to be able to have transactions download to QuickBooks). Is this what you found, too? 

 

Do you know if every bank charges to communicate with QuickBooks?

 

Jeannie

Highlighted
QuickBooks Team

Online Banking Setup Giving Connection Error (General Error)

Hello, @TickledPink8.

 

The bank charges usually depend on your account. To check this further, I recommend reaching out to your bank so they can provide more details about this matter. On the other hand, I also encourage reaching out to our Support Team to check your online banking connection.

 

To contact support, follow the steps provided above, or check out this article: Contact the QuickBooks Desktop Customer Support Team.

 

For more banking concerns in the future, read this link as your reference: Get started with Bank Feeds for QuickBooks Desktop.

 

Keep me posted if there's anything else you need assistance with. I'm always here happy to help. Have a good day!

 

Need to get in touch?

Contact us