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C
cedarridge121
January 15, 2022
Question

TD bank connection

  • January 15, 2022
  • 15 replies
  • 78 views

I cannot connect to my TD Bank account. I go through the process and put in the log in information, which I know is correct and it tells "that didnt work try signing in again" (103). But I know the user information is correct, I copied and pasted it directly from my online banking log in, I have tried several different browsers, and I even reached out to TD bank and was told that the issue was not on their end. Is there a way to put the bank information in manually, or to fix the connection?

15 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
January 15, 2022

Does your bank have a portal with 2-factor authentication security protocol?

C
cedarridge121Author
January 15, 2022

Yes it does.  I do not get any sort of prompt for the 2 part though 

A
Alex M
Level 5
December 7, 2023

Hi Kim 

 

This is the banking message we have (attached image) 

 

"We're working with TD Canada Trust - Easy Web to fix your connection. You'll see an alert here as soon as there's an update.
Nov 24, 2023"

 

Can't download any transactions from TD Bank from Nov 22, 2023 onwards. Any help is appreciated! 

 


Hi there camp88,

 

Thank you for contacting us here about your bank connection. QuickBooks Online is a tool that can connect with the sites of different banks to import transactions in order to save you time with data entry. I can provide some information about the error you're experiencing on the banking tab.

 

Indeed, as listed on the QuickBooks Online Bank Feed Status page, TD Bank (Toronto Dominion) has a known error, and engineers are working to resolve the error as quickly as possible.

 

The first step I would suggest is to update the credentials of the bank account in question. To do this, go to the Banking tab, then click the Pencil icon to the right of the affected account, and then click Edit sign-in info. Enter the information you use to log in to the bank’s website, then save. If you see that the connection is marked as established, click the Update option in the upper right corner to attempt to import new transactions.

 

If the error persists after doing this login update, I recommend following the steps in this article. There are steps that can help with resolving the majority of banking errors, then further down there is a section with related articles for specific error numbers.

 

If the error is still present after trying those steps, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account information in a secure setting to be able to analyze the connection in the system. They'll then be able to provide further specific troubleshooting steps, as well as see if there is a notification list for the error code you're seeing so you can receive a notification by email once the issue is resolved. You can reach them using these steps:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and X / Twitter

 

If you have any further questions, please feel free to ask them here.

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