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abulleil
Level 1

auto payroll blocked

I added a new employee today in Quickbooks payroll online. I received this message that auto payroll is blocked I have to complete items in the payroll overview section. When I go there there is no actions requested in the to do list. any suggestions from the community.

6 Comments 6
Carneil_C
QuickBooks Team

auto payroll blocked

I can see the urgency of getting this error fixed, @abulleil

 

I'll provide some troubleshooting steps to help you get around this issue and pay your employees seamlessly in QuickBooks Online Payroll. 

 

The first thing we can do is determine if this is a browser-related issue. We can try logging in to your QBO account using a private window. Thus, there are times when too much historical data from the browser causes discrepancies that affect the view and performance of your QuickBooks, resulting in your auto payroll being blocked.

 

Feel free to use either of these keyboard shortcuts to open an incognito window, depending on your browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

If it works, you can return to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser to narrow down the results.

If the same thing happens, you can contact our QuickBooks Online Payroll Support Team. They can investigate this matter further and find a possible fix. 

To help you manage your auto payroll, here's an article you can review as a guide: Manage your Auto Payroll

 

Furthermore, you'll want to view this resource for insights about managing your business and employees: Run payroll reports in QuickBooks Online Payroll.

 

If there is anything else I can do to assist you with QuickBooks, particularly payroll-related activities, you can reach out to the Community at any time. Stay safe always. 

Wasapi
Level 2
Michaelnow63
Level 2

auto payroll blocked

When I first started this, I was approved for quick books, payments account several times and God several debit cards from and then all of a sudden. They canceled everything and told me that. I couldn't have a quick book payments account. And I'm had trouble ever since. I haven't been able to do payroll. I've done several checks online and received the actual W2 forms.  But I perceive no money they have already sent the federal tax people are statement saying that I've done made this amount of money in 2001 2021 and I'm on disability right now and if I have out there they turn in the $37000 payment to made. And they're gonna cash on me. I need to get this stuff straight now. Immediately try to get a quick book's payment in town again.  Has this happened to anybody else? And why did they even cancel my payments account? I do not understand that at all. It's really put me in a harm way with my business. To where I'm almost ready to go? Under my whole business is down. I cannot even look big in a job or nothing.

SirielJeaB
QuickBooks Team

auto payroll blocked

Hello, Michael! We understand your concerns and how they may influence your business operations. 

 

Please understand that this is not the experience we want for you. It would be best if you contact our Support Team so that we can completely investigate this situation. They have the necessary resources to examine and monitor your account. 

 

To contact support:

 

  1. Sign in to your QuickBooks Online account, then click the Help (?) icon.
  2. Enter your concern. Tap the Let's talk option.
  3. Choose Contact Us to connect with a live support agent.
  4. Select Start a chat with a support expert or Get a callback from the next available expert.

 

Furthermore, read this article to learn how to set up and assign pay schedules in QuickBooks payroll moving forward: Set up and manage payroll schedules.

 

You may also visit this article for your reference in wrapping up this year’s payroll and preparing for the next with QuickBooks Online Payroll: Year-end checklist for QuickBooks Online Payroll.

 

We're always available to help you with any QuickBooks-related concerns. For future inquiries, please use the Reply button below or re-post in the Community. Have a prosperous year, Michael!

jthomas-capitale
Level 2

auto payroll blocked

Did you get this fixed? I am running into the same issue. Company Payroll is blocked. 

ShaniamarieC
QuickBooks Team

auto payroll blocked

I understand that waiting for a response can be difficult, @JThomas. Please know that our team is working hard to review your case thoroughly. If there is anything else we can help you with, please don't hesitate to ask the Community. So please take care and stay safe.

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