Does anyone know how to get a 2021 payroll correction?

yorkerensllc · ‎January 21, 2022

Previously, I had a ticket/case number and was provided a link to upload a correction spreadsheet. The person who was assigned the ticket only did part of the correction. I sent an email to QBO care to tell them that it was only half done, but did not receive a response back. (December 28th.) I have been on the phone line for hours, being transferred repeatedly. I have been on chat for hours trying to get help and each time, the person either leaves the chat or they ask me questions like "I just need to know, has this payroll been paid?" Since the correction is to remove an auto-populated company contribution for healthcare, in September of last year, I just don't know what to do . This is payroll that I have to correct before I can submit a W-2. The worst part is that I accidentally deleted the correction that WAS done, because I thought it is was a duplicate of an entry I had already posted for January. Two days ago, I got another case number, but nothing has come of it. Is there a process to use that will get me somewhere, because what I am doing is not working. How can I get this resolved?

Rose-A · ‎January 21, 2022

Hi, yorkerensllc.

I'd like to check this for you and get it taken care of myself. However, the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.

I know you've already called in, however, I'd still suggest getting in touch with our QuickBooks Support to have this re-investigated. All payroll correction-related concerns need to be directed to our phone support for security purposes.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays. To ensure we address your concern on time, check out our support hours. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

I'm sharing our page about employees and payroll taxes to help you with your future payroll tasks in QuickBooks Online.

Please know that the QuickBooks Community is always here to help if you have other questions or concerns. Don't hesitate to reach out anytime. Thanks for posting and have a great day.

yorkerensllc · ‎January 22, 2022

The whole point of my plea for help to the community was that I had already phoned multiple times on multiple days, as well as that morning. I had two case numbers assigned, and multiple chats. Yesterday's chats both ended with the person just leaving. The last one, after over an hour of time. I tried to upload it with the sensitive information removed, but the website won't let me in any form I have tried. Which is especially frustrating, because I can't be the only one this is happening to.

The bottom line is if you need help and the only way you can get help is to go through this process and it still results in nothing, what can you do? If the answer is just keep doing the thing that isn't working, that's not comforting, but it is certainly time consuming. -Tracy

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Does anyone know how to get a 2021 payroll correction?

Does anyone know how to get a 2021 payroll correction?

Does anyone know how to get a 2021 payroll correction?

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