payroll not syncing

I got you, quiksilver.

May I know what error code did you receive? This will help me find a more accurate solution for that specific error.

Let's go over some simple troubleshooting techniques, and ensure the problem isn't with your browser. The cause of this strange behavior is probably local internet cache files.

Start by using a private browser to log into QuickBooks. Here's how to do it:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox)

If it works, they need to delete the cache in their browser. Here's a link to an article that can assist them with the process: Clear cache and cookies to fix issues when using QuickBooks Online. Otherwise, you can try using other supported browsers to be through.

Since you're working with payroll, you might want to check this article for some links about the payroll tasks in QBO: QuickBooks Payroll help article hub.

The Community is always open if you have other questions while working with payroll. I'll be around to help. Wishing you a great day ahead!

This is the error I received:

paycheck sync error

• Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.

I know what the problem is. As stated in the initial post: Quickbooks took payroll out of an erroneous duplicate account instead of the correct account. One of the agents deleted this account to try to help me but now the payroll won't sync. I'm trying to:

1. sync the payroll

2. Figure out why Quickbooks keeps adding this account

I tried what you suggested above and it was unsuccessful in solving either of these problems. Would love any other suggestions. Thanks! 

Hi there, @quiksilver.

I've read the thread and understand how being unable to sync your payroll hinders your work. I’m here to help you get rid of the error message and route you to the best support team.

I appreciate you sharing complete details about the error. Since you’re still experiencing some issues after following my colleague’s suggestions above, I recommend contacting our Support Team. I know you already contacted them, but they’re the ones who can handle this best.

As much as I want to help you, we’re unable to pull up your account here. This is a public space, so we encourage you to reach out to them. This way, we can protect sensitive data.

Here’s how:

1. Go to the Help icon.
2. Choose the Search tab and then Contact Us.
3. Enter a brief description of your concern.
4. Hit Continue.

To learn more about QuickBooks Online Payroll, you can check out this link: Get started with QuickBooks Online Payroll.

As always, feel free to visit our Help articles for QuickBooks Online in case you need tips and payroll-related articles in the future.

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. Wishing you a wonderful new year’s eve.