Payroll subscription verification

What QB Desktop year version do you run? 2024 or older?

Hi there, @EllisCnc.

Issues with verifying your payroll subscription can occur due to an inactive subscription or outdated QuickBooks Desktop software. Since your payroll subscription is active, ensure you have updated QuickBooks Desktop to the latest release and downloaded the most recent tax table.

Here's how to check if you have the latest release:
 

1. Open QuickBooks Desktop.
2. Press F2 (or Ctrl+1) to open the Product Information window.
3. Verify your current version and release against the latest available versions:

• QuickBooks 2024 R16_74
• QuickBooks 2023 R16_61
   

If everything is up to date and the issue persists, I recommend contacting our Live Support Team. They can securely review your account and help determine why you can't successfully verify your payroll subscription.

Feel free to reply this thread if you have clarification or additional concerns. The Community is always here to help!

QuickBooks 2024 Version R18_47.

I receive Error 557 when I select Account/Billing Information under the Payroll Service tab. I also receive Error PS036 when I try to do a payroll update or click the error icon on the home page to verify subscription 

Hello, Ellis. Let's troubleshoot and bypass the errors you've encountered in your QuickBooks Desktop Payroll.

There are several potential causes behind QuickBooks Desktop (QBDT) Errors 557 and PS036. Below are some of the most common factors that could contribute to these issues:

• Data damage
• Product not updated
• Incorrect Service Key
• Invalid number or EIN

To resolve these, you can follow the step-by-step procedures outlined below. We’ll start by verifying your payroll service subscription:

1. Close all your company files and restart your computer.
2. Open QuickBooks and go to the Employees section.
3. Choose My Payroll Service, then select Manage Service Key.
4. Your Service Name and Status should be correct and will show as Active.
5. Click Edit and verify the service key number. If incorrect, enter the correct service key.
6. Select Next, uncheck the Open Payroll Setup box, then hit Finish.

If the same error occurs, register and update your account to receive the latest software improvements: 

1. Press F2 on your keyboard to open Product Information.
2. Besides the license number, check if it's activated. If it doesn’t say activated, proceed to register it.
3. Once registered, ensure to update it to the latest version.
4. Then, download the latest payroll tax table update.

Should the issue persist, you can follow Step 3 in this article: Fix PSXXX errors when downloading payroll updates. 

I’ll ensure this conversation remains open for any future communications.

I originally thought this issue was a payroll subscription problem. It is actually a problem with the desktop subscription. When I press F2 it shows account is activated but I can only access in View Only Mode now. 

@EllisCnc 

Can you login to CAMPS and find your license status there?

You can renew your license thru a reseller and get $200 cashback to lower your cost.

My subscription is valid through May of 2026. I should not have to renew at this time.