Payroll update not working - QB Pro Desktop 2019

Have you tried verify/rebuild? 

The other thing is to open task manager and stop every instance of quickbooks anywhere- reboot and try again 

There is a procedure I had to go through about 6 months ago similar issue and there was an article

Hello - yes, I've tried all of those, and none seems to work. 

Thanks for coming back, @teeemdee. I appreciate you for trying all the possible troubleshooting procedures provided by our All-Star Community Champ @john-pero. 

I'm here to add more information to help fix the error message PS038 when trying to run payroll or downloading payroll updates. 

First off, make sure that your QuickBooks Desktop is updated to the latest release. Then, let's perform the steps below:

1. Go to the Employees menu.
2. Select My Payroll Service. 
3. Click Send Usage Data or Send Payroll Data.

If it's successful, attempt to get payroll updates again. If the error persists, proceed to Step 2 outlined in this help article: https://community.intuit.com/articles/1767888. 

Otherwise, I'd suggest you contact our QuickBooks Payroll Support team. They have additional tools to help you take a closer look at the error and fix it. They can also create a case for investigation in case the issue isn't resolved. 

Don't hesitate to post more questions if you have any. We're always here to guide you. 

When loading, the payroll warning window comes up and once "ok" is clicked, quickbook 2019 Accountant crashes. I am so frustrated. I have updated and I don't have any employees (ie payroll is turned off). Please help me get past this warning. I am using a win10 platform. 

I do appreciate your time in updating Quickbooks company file, buff5799.

QuickBooks File Doctor can help you get rid of the error you're prompted every time you open your company file. First, you'll have to download and install QuickBooks Tool Hub. Then, run the Quick Fix My File. After that, open QuickBooks Desktop. If you're still prompted with the same unexpected behavior, you can follow the process in this reference: Fix Company File and Network Issues with QuickBooks File Doctor.

I'd also suggest getting in touch with our Phone Support Team so they can check your payroll settings and resolve the error you're prompted. 

Keep us posted here on how this works. The Community Team is always ready to help. Take care and have a great day!

We're you able to find a solution? I am having to same issue. Very frustrating. Can't get into my QB.

QB Desktop Update errors can detect with different-different kinds of error codes. Thus You can Choose to read the troubleshooting Guide according to the issue you are having and Procedures are quite straightforward.

Quickbooks error Ps038

Quickbooks error PS036

Quickbooks error PS060

QuickBooks error 15241

QuickBooks error 15101

QuickBooks error 15222

THANK YOU SO MUCH!! I have tried EVERYTHING for weeks and this is the only thing that finally worked.

Getting stuck with QuickBooks Update Error PS038 might frustrate you during your workflow. If need immediate help to resolve error code PS038? Well, don’t panic, Get quick troubleshooting methods, then go through the linked article.

QuickBooks Error Ps038

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