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lindak1119
Level 7
January 28, 2019
Question

Cannot electronically pay payroll taxes. Receiving software error message. Any ideas?

  • January 28, 2019
  • 14 replies
  • 29 views
No text available

14 replies

A
Anonymous
January 28, 2019

Hello treasurer16,

 

We've been seeing posts similar to yours. The recommended troubleshooting step to be able to e-file and e-pay tax forms is to clear browser's cache. Once done, please go back to the Payroll Tax Center page to e-pay and e-file your tax forms again.

 

Let us know if you have any questions. 

U
USRPAPA
January 29, 2021

Did these troubleshooting steps resolve your problem, it has not mine.

Z
ZackE_Moderator
Moderator
July 5, 2023

Thank you JaeAnn - I contacted online support and they explained that the State filing was still pending approval (I'm not sure if it is approval for our specific company or for Quickbooks Online to file in my state for any business), however they said that we should get an email in about 4 weeks to confirm if it is active, and that in the mean time just to pay manually.

 

Nothing on Quickbooks Online explains this, so you really need to contact an agent to find this out, which isn't ideal.


Thanks for following up with the Community, CECS1.

 

I'm happy to hear JaeAnnC was able to help you find out more information about your registration for e-services.

 

Since e-services aren't active yet, you can pay taxes manually if necessary.

 

Here's how:
 

  1. If you haven't yet, complete your tax setup.
  2. Identify what you need to pay/file.
  3. Go to the Payroll tax payments page.
  4. Follow your on-screen steps to complete the payment.

 

You can also file forms manually:
 

  1. Go to the Payroll tax filings screen.
  2. Follow your on-screen steps to complete the filing.

 

I've also included a detailed resource about paying and filing taxes/forms which may come in handy moving forward: Pay & file payroll taxes/forms

 

Please don't hesitate to send a reply if there's any questions. Have an awesome Wednesday!

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