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February 19, 2019
Question

Payroll deduction not calculated correctly

  • February 19, 2019
  • 2 replies
  • 43 views

My employees are set up to have a % of their gross pay deducted from their paycheck with a matching % contribution from the company.  For the first 3 paychecks of the year, this worked perfectly (i.e. the 2 amounts matched).  For the current payroll run, it is incorrect.  The two amounts do not match.  QuickBooks is calculating the employer contribution correctly (based on gross pay), but is deducting health premiums from gross pay before calculating employee contributions. I did not make any payroll settings changes since the last payroll run.

 

When searching for an answer, I have read in a post:

Check the order of the payroll items on the paycheck to determine if payroll item order is affecting the calculation.

  • If you want the payroll item to calculate based only on the Earnings of the employee, it should be the first item in the Other Payroll Items section of the paycheck.
  • If you want to include certain additions and deductions in the computation, add the payroll item after those items.

But, how do you change the order of the payroll items?  I have deleted them and then tried to re-add them.  No matter what order I add them back, the health premium continues to be listed first and thus the error continues. 

 

Any ideas?

2 replies

February 19, 2019

Thanks for visiting the Community today, @WDH,

 

I want to make sure you're able to correct your employee deduction and employer contribution calculations in QuickBooks Online.

 

I checked if there's an ongoing issue about the deductions not calculating correctly but there isn't currently one. I also tried running multiple payroll for different pay periods on my end, and I was able to get the correct deductions and contributions on them.

 

In your case, since you already deleted and recreated the paychecks but to no avail, I'd recommend getting in touch with our QuickBooks Online Payroll Care Team. There they can help you make necessary corrections or adjustments to your payroll taxes. Here's how to contact us.

  1. Log in to our Quickbooks Online account.
  2. Click the (?) Help menu at the top-right.
  3. Select Contact us.

 

That should get you connected to our live support agents, @WDH.

 

Please update me on how this goes. I want to ensure your concern gets resolved so you can get back to business. Have a good day!

August 14, 2019

We've also had this issue and were told it is a known problem and the engineers are working on it. (INV-31599)  However, it still has not been resolved.  This had always been calculating correctly in the past several years that we have been using QuickBooks Payroll, something must have recently changed on their end and now it is not calculating correctly.  We have been told we will receive an email when this issue has been fixed, but that was over 2 months ago:(

Level 9
August 14, 2019

Hello @AttComm,

 

I know how challenging this is for you. Currently, we have an on-going issue where users like you have an incorrect calculation of your payroll deductions.

 

Rest assured that this issue has been escalated to our engineering team and they're in all hands working to fix this as soon as possible.

 

In the meantime, you have the option to use the amount method for your employee's deduction. Let me show you how:

  1. Go to Workers.
  2. Select Employees.
  3. Find and click to open your employee profile.
  4. Hit Edit employee.
  5. Scroll down the page to section 5 of your employee's pay.
  6. Select the Pencil icon of your employee deduction.
  7. Choose $ amount and enter the amount of your employee deductions.
  8. Hit OK.
  9. Click Done.

If you haven't yet, I'd still recommend contacting our Payroll Care Team so you'll be added to the new list of affected users.

 

In case you need some tips and related articles for future use, you can always visit our QuickBooks Online Payroll Help Articles page for reference.

 

We appreciate you patiently waiting as we fixed this for you so you can get back to business in no time. Please let me know if you have any other concerns.

ShallyMarR
October 23, 2019

It's hilarious that QBO is upping their monthly subscription cost but can't seem to fix the simplest of things. Seems pretty greedy to me.


I hear you, @jasminr89.

 

Please know that this is not a kind of customer experience we want you to experience. You've got me here to help you get this sorted out. 

 

Top of that, the price increase for the QuickBooks Online subscription help us reinvest in improving the features and introducing new tools to do more in less time. Also, you can access more than 650 apps so you can increase its capabilities.

 

Since this issue was already closed by our engineers, I'd suggest contacting our QuickBooks Support team so they can provide further assistance with this issue.

 

Here's how to reach them:

 

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up. 
  3. Enter what you're needing assistance with in the What can we help with? field and choose Let's talk
  4. Click Get a callback.
  5. Enter your contact information.
  6. Select Call me.​

Please check out this article for more reference about frequently asked questions about the QuickBooks Online price increase: FAQ: QuickBooks Online price increase for July 2019.

 

Get back to us if you have any questions and concerns. We're always here to help.