QB Workforce NOT THE SAME as ViewMyPaycheck

Hello rachaelkeish,

We've received reports from other users concerning some missing information from the QuickBooks Workforce website due to migration. Our product engineers are currently working on this as quickly as possible to fix the problem.

I recommend you reach out to one of our Payroll Support Specialists. They'll be able to add you to the list of affected user and for you to receive updates via Email.

Please reach them through these steps:

1. Log in to your QuickBooks.
2. Click the Help tab at the top menu.
3. Select QuickBooks Desktop Help.
4. Click Contact Us

I'm always available here if you need further assistance with QuickBooks Workforce. You can reach out to the Community by posting a response.

Is there any update on the status of putting in a fix so that leave balances are visible to the employees without actually downloading a PDF of their check?  We are very unhappy about the loss of this functionality.

Thanks for joining this thread, @ard6210.

I'm here to help provide some update about the missing information from the QuickBooks Workforce website. 

The investigation status of this issue is still in progress. Our engineers are continuing to work on solving for this unexpected behavior and rest assured that updates will be sent to you once this gets resolved. 

I also  encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

Here's how you can contact our customer support:

1. Select QuickBooks Desktop Help from the Help menu.
2. You can also press F1 on your keyboard to bring up the same Help Panel. 
3. In order to route you to the correct support expert, we need to know what type of question you have.
4. Click Continue.
5. We’ll provide you a few options. You choose which one is best for you.

For additional reference, you may want to visit these articles:

• QuickBooks Workforce: Company View. 
• ViewMyPaycheck: Set up ViewMyPaycheck for your QuickBooks Desktop for Windows company. 

Please know that you're always welcome to post if you have additional questions about the QuickBooks Workforce. I'll be around to help. 

I was just alerted that the 401k Match that our employees receive is also missing from the checks.  I chatted with and agent and was told they are working on both this issue and the vacation issue.

Since I chatted with a service representative, I should receive an email when it is fixed.

Hi @mloudermilk323,

 As of the moment, we still have an on-going investigation where users have missing information in QuickBooks Workforce.

Rest assured our engineering team is in all hands in working for a permanent fix to resolve all customers concern.

In the meantime, you can ask directly from your employer for a paper copy of your historical pay stubs.

In addition, you can receive updates once we have new updates about this investigation in your email.

Please bear with us as we are constantly working to fix this issue.

Any update on this?  We still don't have any checkstubs available prior to 3/8

Thanks for requesting updates on missing historical pay stubs, @FIS.

Our Engineering Team is currently working to get this problem corrected as quickly as possible. I recommend following the instructions provided by my colleague to contact phone support and add your account to the list of affected users. This way, we’ll be able to directly notify you of any updates available.

In the meantime, you can get a copy of all the pay stubs from the employer. Rest assured, I’ll personally post here on this thread once a fix is implemented.

For more information about Workforce, check out this article: QuickBooks Workforce: Access your Paychecks and W-2s online. 

Thank you for your patience. Let me know how the call goes and if you need anything else. I’m always here to keep helping. Have a good one!

What is the timeline on getting this fixed.  I was just considering doing this as a benefit to our employees but if it does not include the pertinent information I want to wait.  Do we have to wait for a full update for this to be corrected?

Hello there, @TLKoch.

Thank you for considering using the Quickbooks Workforce program in letting your employees’ view the paystubs.

I looked into this further, and it shows the missing historical paystubs is still an on-going issue. There’s no definite time frame when will this be fixed.

While waiting for the permanent solution, please provide paper stubs to your employees. This way, they can view the paycheck details. 

If you haven’t signed up to the notification list, I recommend contacting our Payroll Support Team to receive email updates. They’ll have to collect personal information so you can be added to the list of affected users.

You can reach them by following these steps:

1. Open your company file first.
2. From there, go to the Help menu at the top and click on the Contact Us link.
3. Enter the issue/topic in the field box, then select on how to connect with us: Message an Agent or We’ll call you.
4. Provide them this number to expedite the process: INV-28047.

In case you wan to update the employee's email or delete a paycheck, here's an article with detailed instructions about the process: Workforce.

Rest assured when an update is available, I’ll post here in the Community so other users will know on how to fix the problem.

I appreciate your patience while we're working on this. Please let me know if I can be of additional assistance. I'm always ready to help.

Would have been nice if Intuit had actually tested this product before replacing ViewMyPaycheck (a product that worked just fine), with this unmitigated disaster Workforce. I have previously been a 5-star, Extremely likely to recommend customer.  The Workforce rollout, particularly to hosted customers like me, has been an unmitigated disaster.

Hi @PFothe,

Allow me to join this conversation to provide some thoughts about the QuickBooks Workforce missing historical paychecks.

The investigation about this is still open and ongoing. Our engineers are continually looking into this issue, and they're working hard to get a fix rolled out for this. We appreciate your patience while we take care of this for you.

If you haven't already, I suggest contacting our Technical Support team so you'll be included in our list of affected users.

Here's how:

1. Open your company file.
2. Move to the Help menu at the top and click on the Contact Us link.
3. Enter the issue/topic in the field box, then select on how to connect with us: Message an Agent or We’ll call you.

Don't forget to mention INV-28047 to your support representative. It would be easier for both of you since they can pull it up and add you directly to the investigation for this issue.

Please feel free to leave a comment below if you have any other questions. I'll get back to you as soon as I can.

Sounds like you can see some of your paychecks.. I can't view them at all. This started around 5/15 so 8 weeks later and still NO paychecks to be viewed.. I received 2 emails updates. (WOW.. still broke give us 2.5 more weeks till the next update).

Need to start giving bad reviews to this. They did not do a good job when they rolled this out (with no notice) and they should've reverted back until they could PROPERLY implement the roll-out.

SAD

Pretty pathetic huh? 

Their only response is 'our team is working on it'. If their IT team hasnt figured out the answer in four months, then they need go to. We've always encouraged clients to purchase Quick Books. Maybe this is something we need to quit doing since they cannot provide support that is DESPERATELY needed! Intuit, SHAME ON YOU!!!!!!!!!!!!!!

Intuit needs to partially reimburse all users for the loss in functionality of employee access to paycheck records. 

Hi, @Allison12.

I totally understand the impact of any delay in resolving this on-going concern with viewing your employee's payroll in QB Workforce. Rest assured our Product Engineers are working on expediting the release of the permanent resolution for this.

I'd recommend  contacting our Payroll Support Team so you'll be added on the affected user's list. Also, you'd be notified via email once an update about this on-going concern.

Let me know if you have other questions. I'm always here to help.

When are you all going to get your act together and get this fixed??? This is the same response you’ve been giving for MONTHS! Quick books used to be a good program, now it’s rendering itself useless from an employee standpoint! Stand behind your product and FIX THE PROBLEM!

My employees (and myself) cannot access or see their paychecks anymore, and haven't been able to for months. I have 2 companies that we are paid from, and we can only access one. Why is this? And how can it be resolved? 

It's not easy to experience issues while doing a task, njr.

This issue has been escalated with our engineers and we're working with them get this resolve. 

Let's make sure your company details will be added to the affected users' lists so you'll be notified once any update is available. I'd suggest contacting our Customer Care Team. They have the necessary tools to look into your account and can investigate this concern further.

Here's how to contact them:

1. From the Help menu, select QuickBooks Desktop Help.
2. Enter a topic in the search field.
3. Click the Contact Us link.
4. Choose either to Start messaging or Get a callback.

If you have any other concerns, you can always post them here.