Question

Reports, Payroll reports, and linking to the wrong version of Adobe Acrobat

Forum|Forum|6 years ago
July 2, 2020
22 replies
49 views

So I suppose this is probably a basic Quickbooks for Mac issue (not the online version), but I've only noticed it since I started running payroll in the last 6 months. When the payroll module generates a PDF file of some report or check stub, it throws to an older version of Acrobat. I would rather it throw to the most recent version as in the version with creative suite, but I'm a bit afraid to go monkey around with it as it seems like the previous version of Acrobat was part of the Quickbooks for Mac install.

I don't see any way in preferences to choose what application handles generated PDF files, so is there a known way to straighten that out? Or, is this issue solved by simply removing older versions of Acrobat from one's system, leaving Quickbooks to perhaps appeal to the OS to find out what application is preferred to handle PDF files, and hopefully it starts handing off to the most recent version?

QuickBooks Desktop for Mac

Adrian_A

Level 8

Let's set the new PDF reader as the default program, wmldwilly.

This way, all your reports and paychecks will use the new Acrobat reader. I'll show you how:

On your keyboard, click on the Start menu and select Settings.
Choose Apps, then select Default apps.
Next, choose which default you want to set and select Adobe Acrobat Reader DC.
To select a default app by file type, scroll down, and select Choose default apps by file type.

For visual reference, check out this article: Change default programs in Windows 10.

In case you want to use the

To reset the Display PDF In Browser preference, follow these steps:

In Reader or Acrobat, right-click the document window, and choose Page Display Preferences.
From the list at left, select Internet.
Deselect Display PDF in browser, and then click OK.
Try to open the PDF again from the website.
Re-enable Display PDF in browser to reset functionality, and then click OK.

The resolution should help to get you the PDF viewer to work.

Let me know how these troubleshooting steps work for you. I’m here to make sure this issue is taken care of. Have a good one!

W

wmldwillyAuthor

Thanks for that...but I'm using the Mac OS version of Quickbooks Desktop...

C

CharleneMaeF

QuickBooks Team

Hi! Thank you for your clear and thorough post. After following all the recommended actions in this thread with hopes that it would work for me where it did not for you, I still have the same problem. I am convinced you are right. I just updated to the latest version of Catalina and now I can't view or print any pdf files in payroll. I am not very computer savvy and am crying at my desk. Luckily I work from home. Quickbooks keeps giving me instructions for Windows. Ugh!

I know this isn't an easy process for you, chrystij.

I appreciate you for performing some troubleshooting steps to fix the issue of being unable to view and print paychecks or tax forms in QuickBooks Desktop for Mac. The error that you've encountered means that you'll need an Acrobat reader installed on your Mac computer. Thus, I recommend contacting Apple support to be guided with the process.

As for the steps shared by my colleagues, thank you for letting us know that those are for Windows. I'll have them check their answers.

For more information about printing forms in QuickBooks, I encourage you to check out page 229 of this guide: User Guide for QuickBooks for Mac.

Additionally, I've included an article that'll help you make sure your W-2 form aligns correctly with the boxes on a preprinted form. This is to ensure that all the details are in place while printing the form: W-2 Print Test.

Please let us in the comment section below if you have other printing concerns in QuickBooks. This way, we'll be able to assist you.

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