Save and Close function is not working

Hello @amy2595, thank you for reaching out to us. I'm here to assist you with the error you are facing while trying to save and close your transactions.

This error might be caused by an issue with your web browser. To resolve this issue, let's start with some basic troubleshooting steps. First, please try accessing your QuickBooks account using a private browsing mode. This mode is known as InPrivate in Internet Explorer, Incognito in Google Chrome, and Private Window in Firefox. You can access this mode by pressing the following keys:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If the buttons are now working, then let's clear the cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.

In case you need help in accomplishing other tasks in QBO, you can check our articles on this link. Let's make sure that the topic is set as "QuickBooks Online."

If there's anything else I can do for you, please let me know. I'll be around to help you. Have a beautiful day!

Thank you, I have tried that and it is only a temporary solution.  Do you know how to resolve it permanently?

This does not work.

This does not work

We appreciate you for getting back here in the thread, @amy2595.

Before anything else, can you tell us more details about your query? We'd like to know what you're trying to accomplish and which section in the program doesn't work.

Also, please know we see the urgency of this matter, and it isn't the experience we want you to have when using the program. We recommend contacting our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of the problem. We'll write down the steps to get you going:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

For more details and support availability, you can visit this page: QuickBooks Online Support.

Moreover, here are some articles to help you manage invoice payments and keep track of data you entered inside the program:

• Run reports in QuickBooks Online.
• Record invoice payments in QuickBooks Online.

Feel free to drop by if you need further assistance or have any additional QuickBooks-related queries. We'll make sure to be around to help you out again. Keep safe.