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ShannonH
Level 2

W-2C's State Corrections

I am trying to prepare W-2c's for a client and I have entered the corrected federal and state wages.  When I go to print the forms, the state information is not pulling to any of the forms.  I have talked to about 5 different support people, two of which hung up on me.  I have wasted about 4 hours and I still don't have an answer as to why this is happening.  Beyond frustrated!!  Any help would be appreciated!!

18 Comments
ChristieAnn
QuickBooks Team

W-2C's State Corrections

Hi there, ShannonH.

 

Thank you for the detailed information you've provided about your concern in printing forms. I also appreciate you trying to speak with support to fix the issue. This isn't the experience I want you to feel while using QuickBooks Desktop. I'll share troubleshooting steps to ensure you're able to print the forms accurately. Before that, you'll need to assure that your QuickBooks is updated to the latest release and your computer is connected to the printer and that the printer software is installed. Then, follow the steps below.

 

First, you'll have to your printer if this can print outside of QuickBooks, Here's how:

 

  1. Choose Start and browse to Notepad.
  2. Enter some text and choose File. Then, Print.
  3. Select the correct printer and click Print.

 

If that didn't work, please follow the steps below.

 

  1. Turn off the printer, restart your computer. Then, turn the printer back on. Make sure the printer paper is loaded correctly.
  2. Choose the Windows Start button and browse to the Control Panel. Then, double-click Printers and Faxes.
  3. If the printer shows Offline, right-click the printer and click Use Printer Online.
  4. Double-click the printer and if there are print jobs displayed in the queue, choose Printer and Cancel All Documents.
  5. Close the window. Then, right-click the printer and choose Properties. Then, select Print Test PageNote: If the printer is a network printer and the test page does not print, network issues could be the cause.

 

If the issue persists, please click this article to see another troubleshooting instruction to fix the printing issue and start following step three: Resolve printing issues.

 

Please note to make sure that the information is dated for 2020 and the transaction types are paychecks. Since you confirmed that you entered the corrected federal and state wages preparing W3, you'll need run the Payroll Summary report. Then, make sure you've also entered the information that shows from there.

 

Please click this article to view different information on how various payroll tax forms work in QuickBooks and to see their definitions: Payroll 101.

 

The Community is always here, so let me know if you have any questions about your tax forms. Have a good one.

ShannonH
Level 2

W-2C's State Corrections

Once again, a poor attempt at support.  My QB is up to date, I have no problems printing, in or outside of QB.  The problem is QB is not populating the state corrected wage information in the PDF that it is creating.   I have entered all of the corrected information into W2cs.  Again, the problem is that the state corrected information is not populating in the W2c's!!! 

Charies_M
Moderator

W-2C's State Corrections

Thanks for getting back, ShannonH.

 

I appreciate you for clarifying your concern. Based on your information, this can be caused by data damage

 

This can be resolved by using the Rebuild Data tool in QuickBooks Desktop. This tool is used to fix any possible data damage within your company file. Let me show you the steps on how to perform this below:

 

  1. From the File menu.
  2. Click on Utilities.
  3. Select Rebuild Data/ Verify Data.
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If the issue persists, I suggest contacting our QuickBooks Care Team. They can open your account and investigate the cause to come up with a permanent fix.

 

Here's how:

 

  1. Go to Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
    QBDT ChatSupport.PNG

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Get back to me if you have any other concerns while working with W2's or anything about QuickBooks. Have a nice day.

ShannonH
Level 2

W-2C's State Corrections

Thanks but if you read my original post, you will know that I spent hours chatting and on the phone with support (about 6.5 hours to be exact) and NO ONE was able to give me an answer. 

GailB1
Level 2

W-2C's State Corrections

I'm having the same problem. State corrections not transferring over to the W2-C and W3-C

GailB1
Level 2

W-2C's State Corrections

I'm having the same problem. State correction not transferring to W2-c and W3-c 

Catherine_B
QuickBooks Team

W-2C's State Corrections

Hello there, GailB1.

 

We can try fixing the discrepancies on your payroll forms using the Verify and Rebuild Data Utility process. Let me show you how: 

 

  1. Close all opened windows in your company file.
  2. From the File menu, choose Utilities and then Verify Data.
  3. Click OK to start and proceed to rebuild the data if you're prompted with errors. 
  4. Go to File > Utilities > Rebuild Data.
  5. Back up your company file and follow the onscreen instructions. 

For more details, you can use this link: Verify and Rebuild Data in QuickBooks Desktop. Once done, close QuickBooks first and then reset the systems update and run the latest payroll tax table again. 

 

Here's how to reset the update: 

 

  1. From the Help menu, select Update QuickBooks Desktop.
  2. Go to the Update Now tab and mark a check in the Reset Update box.
  3. Click Get Updates

You can follow these steps on how to create and print your corrected Form W-2.

 

Keep me posted if you need anything else. Take care!

DPK1
Level 1

W-2C's State Corrections

That fix did not work for me.  I have the same problem - State corrections are input but not showing up in finished product.

Rea_M
QuickBooks Team

W-2C's State Corrections

This isn't the kind of experience we want you to have when generating W-2C state corrections in QuickBooks Desktop (QBDT), @DPK1. That's why I'm here to guide you on the next steps you need to take care of the issue.

 

I appreciate you for performing the possible resolutions provided above. Since the suggested fix didn't work, there's a need to further investigate the cause you're unable to show the state corrections when printing the Form W-2Cs. With this, I'd recommend contacting our Customer Care team. They can securely pull up your account and guide you with a fix.

 

You'll first have to check out our support hours to ensure we can assist you on time. Here's how:

  1. Open QuickBooks Desktop.
  2. Go to the Help menu.
  3. Select QuickBooks Desktop Help.
  4. Click Contact Us.
  5. Give a brief description of your issue, then select Let's talk.
  6. Choose a way to connect (Start messaging or Get a callback).

 

In the meantime, I'm adding this article to answer the most frequently asked questions about W-2s: General Form and Filing Information. It includes topics about fixing an incorrect W-2 and printing your forms, to name a few.

 

Let me know if you have other concerns about printing W-2C's state corrections or payroll form inquiries in QuickBooks. I'm just around to help. Take care always.

GailB1
Level 2

W-2C's State Corrections

That didn't solve the problem on the W2-C and W3-C forms to be filed. State correction was on the worksheet but did not transfer on the forms to be files with the IRS, Employee copy and state.

GailB1
Level 2

W-2C's State Corrections

That didn't solve the problem. Corrections for the state are on the worksheet but not on the W2-C and W3-C forms to be filed with the IRS, Employee and State.

ShannonH
Level 2

W-2C's State Corrections

I have spent 8+ hours on the phone or chatting with support.  How many more hours do you figure it would take? How about get someone to fix the problem!  

ShannonH
Level 2

W-2C's State Corrections

I ended up having to import the QB file into another accounting software (Accounting CS).  If you only have a few W-2's to correct and if you have a Business Services login with the SSA, you can file the W-2C's directly onto their website and it prints all the copies you need.  I had about 200 that had to be corrected so this was not a good solution for me.  I still can't believe I couldn't get them done in QB!

 

 

TLF2
Level 1

W-2C's State Corrections

Hello,

 

I finally got the state information to print on the W-2c!!  You need to have something in the SIT boxes.  I am electing to enter the state income tax from original W-2s even though there is no change.

Mel629
Level 1

W-2C's State Corrections

Thank you for this information.  I was having the same problem with Quickbooks not printing my State changes to wages until I entered the SIT information. 

Susan0829
Level 1

W-2C's State Corrections

Thank you!!!!!  I have also spent hours trying to figure this out.  Definitely a bug in the software.

Vickie31
Level 1

W-2C's State Corrections

I was having the same issue, the state information would not print on the W-2C.  For some reason you need to enter an amount in the state withholding box for any state information to print.

 

A QuickBooks software fix would make life easier.

ReymondO
QuickBooks Team

W-2C's State Corrections

Hey there, @Vickie31.

 

I'll help you ensure you can print the state information on the W-2C form. 

 

There might be a data damage in your company file. This can be the reason why you're unable to print this information. 

 

Let's update QuickBooks Desktop to its latest release. Performing this action can fix some minor data issues in your company file. Here's how:

 

  1. From the Help menu, select Update QuickBooks Desktop.
  2. Go to the Update Now tab.
  3. Select Get Updates to start the download.
  4. When the download finishes, restart QuickBooks.
  5. Once prompted, accept the option to install the new release.

 

Try printing again the W-2 form. If you're still getting a similar result, run the Verify and Rebuild Data tools in QuickBooks Desktop. This will help us in identifying the most commonly known data issues within a company file and fix them.

 

Let's also ensure that you're using the latest payroll tax table before printing the form. If the issue persists, update or repair your Adobe Reader/Acrobat

 

Just keep me posted if you have any other QuickBooks concerns. I'll be more than happy to assist you. Take care!

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