I can't get QB to open up on my PC. I keep getting "An error has occurred in the script on this page." I have Windows 10 and have not yet updated to Windows 11. At the bottom of the error message is the question:  Do you want to continue running scripts on this page?. Nothing happens if I select "Yes" or "No".

This started happening a few weeks ago but usually after a few restarts, I could get it back, 

Any guidance would be appreciated. Is it just too old?

There are a few steps we can take to troubleshoot the error causing hindrance when opening QuickBooks Desktop, tpi4tom.

First, make sure you're using a supported version of QuickBooks for compatibility. If not, upgrading your QuickBooks is a good start to fix unexpected errors and odd behavior. You can check this link for more additional details: QuickBooks Desktop service discontinuation policy.

Then, it's important to enable the .NET Framework 3.5 to ensure a smooth experience with QuickBooks Desktop on Windows 10. In your case, it may not have been enabled by default.  No worries, here's how you can do it:

1. Press the Windows + R on your keyboard to open the Run window.
2. Type Control Panel and then click OK.
3. In the Control Panel, select Uninstall a Program and then click on Turn Windows features on or off.
4. Make sure that both the .NET Framework 3.5 and .NET Framework 4.5 are enabled (checked).

If the same thing happens, you can install the most recent version of the QuickBooks Tool Hub and run QuickBooks Fix my Program to fix issues when you can't open QuickBooks.

1. Download the most recent version of the QuickBooks Tool Hub. Once the download is complete, open the downloaded file (QuickBooksToolHub.exe).
2. In the QuickBooks Tools Hub, locate and select the Program Problems option.
3. From the available options, choose Quick Fix my Program.
4. After the tool completes the fix, launch QuickBooks Desktop.

When you upgrade to Windows 11, please note that only QuickBooks Desktop 2022 versions (Pro Plus, Premier Plus, Pro, and Enterprise) with R3 or later are officially certified as fully compatible with the 64-bit version of Windows 11. Visit this article: QuickBooks Desktop and Microsoft Windows 11. It will serve as a guide about QuickBooks Desktop system requirements and Microsoft Windows 11 compatibility. 
 

If you have more concerns about opening QuickBooks and need help resolving errors, please go back here anytime. I'll help you right away. Take care and have a good one.

@tpi4tom 

Which QB Desktop year version?

I have QB Desktop accountant 2023 and have not moved to Windows 11 because of compatibility issues with QB. 

I see all of these posts are at least a year old.  I am wanting to do my upgrade to QB Desktop 2024,

I would like a straightforward answer.  The info in the email is vague.

Please note that QuickBooks Desktop 2024 software requires computers that are 64-bit compatible, and running on Windows 10 or newer operating systems.4, 5 This will help you accomplish tasks faster — with a quicker, more reliable operating system. 

Do new systems indicate I can get full compatibility now with Windows 11?

Thanks for your help,

Frances Stoller, EA.

@ftpbooks 

They will say QBD 2022-2024 supports Win 11 but I still don't believe it. I would recommend sticking with Win 10 especially if you are still running an older version (i.e. 2020 or older) like us.

We appreciate you for joining this thread, Frances. I see how important for you to learn the Windows 11 compatibility for QuickBooks Desktop (QBDT) 2024. Let me add insights below.

The QBDT 2024 system and browser requirements are Windows 10 (64-bit), or Windows 11 964-bit), update/version. While Windows 8.1, Windows 10 S mode, Windows 11 IOT, and Linux are not supported. You can click to link to garner more info: https://quickbooks.intuit.com/accountants/products-solutions/accounting/desktop/

We'll also share these articles for future reference:

• System requirements for QuickBooks Desktop 2024.
• What's new on QuickBooks Desktop 2024.

For additional questions, don't hesitate to reply to this post. We'll reply as soon as possible. Keep safe.

When do you expect QB 2021 Pro to be fully compatible with Windows 11?  When traveling and using my new laptop with Windows 11, I can't email out invoices.

I see how important for your your business to have Windows 11 compatibility for QuickBooks Desktop (QBDT) Pro 2021, rjlemi.

At the moment, we're unable to provide a specific timeframe for when this will be implemented. Rest assured Intuit is working to ensure QuickBooks Desktop 2022 products will work as designed with Windows 11. We intend to complete the compatibility certification process soon. It may take some time because our engineers are making sure there will be no problem in the long run. 

For additional info, you may refer to this article: QuickBooks Desktop Microsoft Windows 11 Compatibility. To successfully email invoices, you may use currently supported operating systems for running QuickBooks Desktop Pro 2021:​​

• Windows 10, all editions including 64-bit, natively installed
• Windows 8.1, all editions including 64-bit, natively installed
• Windows Server 2019, Standard and Essentials
• Windows Server 2016, Standard and Essentials
• Windows Server 2012 R2, Standard and Essentials
• Windows Server 2012, Standard and Essentials

To learn more about what your computer needs for the best experience in QuickBooks Desktop 2021, check out this article: System requirements for QuickBooks Desktop 2021.

In case you need help with another task in QuickBooks, please feel free to visit our general help topics page. This is where you can find related help articles, Community discussions, video tutorials, and more.

If you ever come across any more concerns or ideas regarding invoices, you're always welcome to reach out. I'm here to help you and address any questions you may have.