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L
lindak1119
Level 7
December 6, 2018
Question

Quickbooks 404 page not found

  • December 6, 2018
  • 2 replies
  • 24 views
No text available

2 replies

Angelyn_T
Angelyn_TModerator
Moderator
December 6, 2018

Hello there, @jessicab1.

 

Glad you've reached out to us here in the Community. It's my pleasure to help you today.

 

To give you the right amount of information and solution to fix the error you have while working with QuickBooks, may I ask what specific area you're working in while getting the error?

 

In the meantime, you can try using the basic troubleshooting steps to resolve the issue. First, open your account using a private browser, you may use the following shortcut keys:

 

  • Google Chrome, press CTRL  + Shift + N
  • Mozilla Firefox: press CTRL  + Shift + P
  • Internet Explorer: press CTRL  + Shift + P
  • Safari: press Command + Shift + N

If it works fine using the private browser, open your account using the original browser and clear the browser's cache. You may also try accessing your account using another supported browser.

 

Keep me posted with the result. Have a good one!

W
Wismatix
March 3, 2019

I have a similar issue ...

 

When I try to sign up/Apply for QuickBooks Payments I get a 404 page not found error after I've signed in to my QuickBooks account. It shows the left menu but a 404 in the main window ?!. Please advice :-)

Regards

Jonatan - Wismatix Inc.

C
Charies_M
Level 9
March 26, 2019

I cannot open Payroll either.

 

I have tried the "payroll" button in Quickbooks for Mac desktop;

I have tried opening in Firefox;

I have tried opening in a private browser in Firefox;

I have tried clearing cache in Firefox;

I have tried using Google Chrome.

 

Here is the error I receive in Firefox:

 

404 Not Found

  • Code: NoSuchBucket
  • Message: The specified bucket does not exist
  • BucketName: www.macpayroll.com
  • RequestId: 05AE8D2378CFAD3A
  • HostId: vy/47De3IaEtidX6BOwn7Rdzse9oGpvureJbqJ/f16AlD5i0EtuSAHTWrZYXmLmGSFr47d0AJ5E=

Chrome states that there is an issue with DNS, stating that the server's IP address could not be found.

This has happened a number of times in the last few weeks.


Hello there, thales.

 

Thanks for keeping us posted and for sharing the steps you've done so far.

 

I've checked the investigation status about this issue, and it's still in progress. Our engineering team are continuously working in search of a resolution for this Error 404.

 

While we work on fixing this issue, I recommend you get in touch with our Care Support Team so they can add your company details to the list of affected users.

 

Here's how you can reach them:

  1. Sign in to your QuickBooks Online company.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact US on the pop-up. 
  4. Enter what you're needing assistance with in the How can we help? field and choose Continue. 
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

If the status of the behavior changes, we will be sure to communicate that to you through this thread.

 

We appreciate your patience while we continue working on getting this resolved. Stay in touch for updates and if you have any other questions, feel free to leave a reply below.  

C
Carter 12
January 10, 2022

I am a student taking the QBO course and I am getting an error code when I try to log into the Payroll with the sample company. I have already tried logging in on a private browser and it did not fix the problem. 

K
Kurt_MQuickBooks Team
QuickBooks Team
January 10, 2022

Thank you for joining the thread, @carter11_2. Let me help you with concern. 

 

If you are using the Test drive account for QBO, there are limitations with regards to using the company file. However, we have QuickBooks Online for Students where you can also replicate the lessons that you learn in the course.

 

To sign up, click on this link: QuickBooks Online For Students.

 

If the issue persists, you can contact Payroll Support.

 

These are the steps:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

 

Always know that you can get back to me anytime if you have additional questions about this. I’ll make sure to get back to you as soon as possible. Keep safe! 

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