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L
lindak1119
Level 7
December 6, 2018
Question

Quickbooks 404 page not found

  • December 6, 2018
  • 2 replies
  • 22 views
No text available

2 replies

Angelyn_T
Angelyn_TModerator
Moderator
December 6, 2018

Hello there, @jessicab1.

 

Glad you've reached out to us here in the Community. It's my pleasure to help you today.

 

To give you the right amount of information and solution to fix the error you have while working with QuickBooks, may I ask what specific area you're working in while getting the error?

 

In the meantime, you can try using the basic troubleshooting steps to resolve the issue. First, open your account using a private browser, you may use the following shortcut keys:

 

  • Google Chrome, press CTRL  + Shift + N
  • Mozilla Firefox: press CTRL  + Shift + P
  • Internet Explorer: press CTRL  + Shift + P
  • Safari: press Command + Shift + N

If it works fine using the private browser, open your account using the original browser and clear the browser's cache. You may also try accessing your account using another supported browser.

 

Keep me posted with the result. Have a good one!

W
Wismatix
March 3, 2019

I have a similar issue ...

 

When I try to sign up/Apply for QuickBooks Payments I get a 404 page not found error after I've signed in to my QuickBooks account. It shows the left menu but a 404 in the main window ?!. Please advice :-)

Regards

Jonatan - Wismatix Inc.

Rose-A
Rose-A
Level 10
May 2, 2019

Hi there.

 

So has this been fixed yet? I work for an accounting firm and have not been able to access my clients books for over a month? Our clients are getting very upset that we haven't been able to bring their books to current. Why do the responses on this Q&A seem to not express that this is a more urgent matter to Intuit? Please, Please, Pleeeeaaaase help!


Hi, Wes A.

Allow me to provide some updates regarding error 404 in QuickBooks Online.

 

Our Support Team recently tagged this as an ongoing issue with QuickBooks Online. They're already working to implement a solution for this unexpected hurdle.

 

To be added to the list of affected users, I'd suggest contacting QuickBooks Online Support. All account related concerns need to be directed to our phone support for security purposes. Any progress will be communicated via email.

 

You can get their updated number by following the steps below:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

You may find this article helpful:

https://quickbooks.intuit.com/community/Help-Articles/Enter-the-shipping-address-on-all-invoices/m-p/185378.

 

Please extend your patience while we're working for the permanent fix. Don't hesitate to drop me a line if you have other concerns about invoices and estimates in QuickBooks. Have a good one.

C
Carter 12
January 10, 2022

I am a student taking the QBO course and I am getting an error code when I try to log into the Payroll with the sample company. I have already tried logging in on a private browser and it did not fix the problem. 

K
Kurt_MQuickBooks Team
QuickBooks Team
January 10, 2022

Thank you for joining the thread, @carter11_2. Let me help you with concern. 

 

If you are using the Test drive account for QBO, there are limitations with regards to using the company file. However, we have QuickBooks Online for Students where you can also replicate the lessons that you learn in the course.

 

To sign up, click on this link: QuickBooks Online For Students.

 

If the issue persists, you can contact Payroll Support.

 

These are the steps:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

 

Always know that you can get back to me anytime if you have additional questions about this. I’ll make sure to get back to you as soon as possible. Keep safe! 

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