Question

Software window won't open up

Forum|Forum|6 years ago
March 21, 2020
8 replies
3 views

Please look at the attached screen shot
After I launch the program and input the passcode for the Company File, the program shows in the taskbar, however, won't open up its window when clicked on
Very weird problem. And in other instances, after I input the passcode, it says that another Company File is open and running and therefore I can not open a new one.

QuickBooks Desktop

MaryLurleenM

Level 6

Thank you for the screenshot you've provided, EBFinancials.

Let's isolate the error you're getting so you'll able to open your company file. Let's process troubleshooting steps to resolve this issue, but before doing so let's make sure that your QuickBooks is updated to the latest release. Here's how:

From the QuickBooks Help menu, select Update QuickBooks.
On the Update QuickBooks window, go to the Update Now tab. You can ignore the table because you don't need to change anything.
(Optional) Put a check mark in the box Reset Update box to erase all previous update downloads. (Note: This may increase the amount of time needed for the update.)
Select Get Updates.
Restart QuickBooks. When prompted, accept the option to install the new release.

Once done, we'll need to verify that only one computer is hosting your company file. Turn off hosting in all computers aside from the server. Here's how:

From the QuickBooks File menu, select Utilities.
Select Stop hosting multi-user access. Quick tip: If you see anything other than Stop hosting multi-user access, it mean s hosting is currently turned off on that computer.

If these steps fail to resolve the issue, please visit this article and scroll-down to Solution 1-7 for additional troubleshooting steps: Resolve Problems Opening QuickBooks Desktop or your Company File.

Please let me know how it goes. I'll be around to help if you have additional questions about opening QuickBooks company file.

E

EBFinancialsAuthor

Unfortunately, I can't follow your instructions because the program doesn't open, therefore, I have no access to the QuickBooks Help menu, or any other menu.
I cannot do anything with the program because it won't open.
I do input the right password as I don't get a message that it is incorrect.
Additionally, if I run Windows 10 Pro 64-bit, shall I install the 64-bit version of the QuickBooks Desktop Pro 2019?
Is there such version?
Looking in my version, I see that it is 32-bit

R

red2002yzfr1

This happens to me on occasion. The solution that works is to:

1. Open task manager.

2. Right click on Quickbooks and select Expand.

3. Step 2 leads to a sub line of the company file in task manager. Right click that and select "bring to front." Clicking that pulls the window out of wherever it was hiding.

I know this thread is older, but I just encountered this issue. Thanks for providing a solution!! In the past, I have had issues with QB and my searches have lead me to this forum. The trend I see is the moderators/pros just respond with garbage responses and it becomes a banter of trying to explain the issue over and over. Then a user provides the solution. I feel there is some incentive for QB moderators to post something even if it's crap information. And in this particular case, the original responder didn't even come back to follow up. Please quit wasting our time, read and understand the question and post something that gets us results. I'd rather see a post that states "I'm researching this and will follow up".

B

Brad78

After restarting my computer and reopening quickbooks; it did it again, the icon appeared on the taskbar, but nothing else. When I hovered over the icon, the program would show up on the screen with only a blank window. I right clicked on the icon in the taskbar where it gave me an option to maximize on the dropdown. I clicked maximize and quickbooks magically appeared in all its glory.

M

mjames

I even tried opening from the directory instead of a shortcut. Nada. I got the program to open but it immediately minimized in the taskbar and wouldn't open as a full screen again. So I opened the task manager, right-clicked on the QuickBooks icon under the Apps section on the Processes tab, and clicked on maximize the screen. When the window to open the company file opened I clicked cancel. This allowed me to have a screen with no company file open. The only tabs available were File and Help. I went to the Help and selected Update. When the update finished I was able to open my company screen in a full window. I believe this problem was caused by a Microsoft update the night before. We have sketchy internet access so maybe the update didn't finish. I am by no means an expert so this fix might not work for anyone but me but here it is anyway.

J

jedwards7

This happened to me 2 years after this post and it was a life saver today! Thank you for you help!

R

rfun

I had this problem and it was caused by a hidden "enter memorized transaction" popup window, which was completely hijacking navigation within QB after entering the password. Here's what worked for me:

* Closed QB using Windows Task Manager.

* Restarted QB but rather than entering the password for the usual company file, I clicked cancel.

At that point I was able to maximize the QB main window and then open the company file the "old fashioned" way.

J

JoR

Thank you this worked for me tonight.

B

Brad78

Hover arrow over quickbooks in taskbar until you see the quickbooks icon, which might be blank, then move arrow over icon and right click. Click maximize.

G

GBJK

I had the same problem. What happened is that the program was minimized. You need to do is open up with another company file or start a new one. Once you click OK, a small window opens up. Click to maximize the window and you'll see the Quickbooks window. Then you can open your company file.

Avi Fleischer

For starters, I've noticed that this problem only happens to me when I log in remotely using Teamviewer and Quickbooks was already running on the computer prior to remotely logging in. It is obvious to me that Quickbooks is running, as I can see it in the taskbar, but I cannot access the window or maximize it. When I am sitting in front of the computer working directly on it, I have never experienced this issue.

Here is how I fixed it:

1) Press CTRL+SHIFT+ESC which will bring up the Task Manager. You can also reach the Task Manager by pressing CTRL+ALT+DELETE and then clicking on Task Manager.

2) Locate "Quickbooks (32 Bit)" on the list. Right click on it and select "End Task". This will close Quickbooks completely. (See picture below)

3) Leaving the Task Manager open, Re-open Quickbooks. You should see "Quickbooks (32 Bit)" reappear in the Task Manger. (See picture below)

4) Locate the little arrow to the left of "Quickbooks (32 Bit)" which will expand when single-clicking on it. (See picture above). Once expanded, you will see "Intuit Quickbooks (Your Version)". Right click on "Intuit Quickbooks (Your Version)" and select "Bring To Front". Then right click on "Intuit Quickbooks (Your Version)" again and select "Maximize". This will resolve the issue. Now you can close the Task Manager and work in Quickbooks.

Good luck!

L

lucy53

I try to open my quick books, and request an update, then start update, after done, i am try to open, but is not open

C

Charies_M

Level 9

Let's get your QuickBooks company file open successfully, lucy53

I appreciate the effort you put forth to carry out some of the suggestions made above. I have more troubleshooting that you can attempt because you're still unable to open your QuickBooks account.

I advise trying to locate your firm file if you haven't already. By doing so, we can determine if the QuickBooks software is the root of the problem.

Open the Windows Start menu.
Type “File Explorer” into the search and open File Explorer.
Search for and find the QuickBooks.exe file. It’s usually in your QuickBooks folder.
Hold down CTRL on your keyboard and double-click QuickBooks.exe. Don’t let go of CTRL until QuickBooks opens.

After QuickBooks opens, open your company file. If you can't, try a second test. Open QuickBooks but don't open your company file. Instead, select Open a sample file.

If QuickBooks or the sample file don't open, or you see an error, the program is causing the issue and not your company file. Here's how to fix QuickBooks if it doesn’t open.

For more troubleshooting options, check out this article and proceed to Step 4: What to do if you can't open your company file in QuickBooks Desktop.

If you encountered an error message when trying to open your company file, please let me know the exact message. This way, I can check if there is an ongoing investigation for it.

Keep me posted on how this goes. I'll be here until this gets resolved. Have a good one!