Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
T
TawnMc
December 17, 2022
Question

Windows 11/QB2023/PDF/Email Reports

  • December 17, 2022
  • 3 replies
  • 33 views

Is anyone successfully using Windows 11 and QB2023 and printing PDFs and/or able to email from QB?  I've followed the steps in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop (intuit.com), just completed the reinstall and still not working.  This is a new install of Windows 11, running QB2023 file hosted on a Windows 2016 server.  The Windows 10 computer runs fine.  Other apps (Excel, Word, etc.) running on Windows 11 can ALL print to PDF and can email directly from the application.  Unless I'm just missing something, this points to QB being the problem and how they implemented the features.  Any suggestions would be appreciated.

 

Thank you

    3 replies

    JenoP
    JenoPQuickBooks Team
    QuickBooks Team
    December 18, 2022

    Thanks for letting us know that you're already gone through the steps in the suggested article, TawnMc.

     

    QuickBooks 2023 works well and compatible with Windows 11 and Windows Server 2016. Can you tell us if there's an error message when you tried to print or email a report in PDF? We just want to check if there's an alert about this in our record.

     

    Most of the time, errors when emailing or printing documents is usually caused by outdated maintenance release, damaged QuickBooks components, or issues with Adobe itself. 

     

    Since you already tried the steps in the article, I recommend reaching out to our technical support team. They can take a closer look at this to determine what's causing the issue and resolve it as well. Here's how to reach out to them:  

     

    1. Go to the Help menu and select Contact Us.
    2. Click Contact Us again at the bottom of the pop-up screen.
    3. Give a brief description of your issue, then select Let's talk.
    4. Choose between Chat or Callback.

     

     

    Here's an article to get more details about their contact details: Contact QuickBooks Desktop Support.
     
    I also want to add a few more articles in case you might need them:
     
     
    Let me know in your reply if you're able to talk and resolve the issue with one of our tech supports. You can also ask more questions in the forum if you need anything else. 
     
     
     
     
    T
    TawnMcAuthor
    December 18, 2022

    I have a couple.

     

    This is the error I see after you hit the Send Email option.  Mind you, this is a fresh install of Windows 11, Office and QuickBooks.  The Office apps print to PDF and send attachments via Outlook just fine.

     

    What errors around printing/emailing with Windows 11/QB have you heard?  If the system had been running a while, I could see some other app causing a problem.

     

    Thank you

      S
      SarahannC
      Level 9
      December 18, 2022

      Hello there, TawnMc.

       

      Thanks for getting back to us and adding a screenshot for additional reference. It helps me determine your issue and ensure to provide another solution to fix this as soon as possible.
       

      First, let's ensure your QuickBooks is up-to-date with the latest release and fixes. I'll show you how:

       

      1. Go to our QuickBooks website page: QuickBooks Updates.
      2. Select region, product, and version.
      3. Click Get the latest updates.

       

      Then, if we haven't tried updating or repairing Adobe, let's also update Adobe Reader/Acrobat. To update, we can check the Adobe website for detailed instructions. We can then proceed with the steps below to repair Adobe.

       

      1. Close Acrobat/Reader and all open web browser windows.
      2. Select the Start button at the bottom left of your screen.
      3. Type Control Panel, then press Enter.
      4. Select Programs and Features.
      5. Select Acrobat or Adobe Reader, then Uninstall/Change.
      6. In the Setup dialog box, select Next.
      7. Select Repair, then Next.
      8. Select Install.
      9. When the process is complete, select Finish.
      10. Restart your computer and log back into QuickBooks.

       

      If the issue persists, please give us a short call so we can investigate  this matter by pulling up your account in a secure environment. Still, I recommend following the steps shared by my colleague above. 

       

      Let's also visit and check these articles to learn and know more about  reports and generating business financial activities:

       


      You can always visit here and post your additional concerns about resolving errors or unusual behavior in your QuickBooks. We're both right here with my colleague to lend a hand anytime.

      Tori B
      Tori BQuickBooks Team
      QuickBooks Team
      April 18, 2023
      This post has been deleted.

      Hi there, @Shelby31.

       

      Thanks for following the thread and sharing your concerns. 

       

      To clarify, have you tried using our PDF & Print Repair Tool? If not, I encourage you to give that a shot. Our tool will scan your computer and repair any damaged components related to pdf and printing. You can use the steps I've included below to install and run the tool. 

       

      1. Close QuickBooks.
      2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
      3. Open the file you downloaded (QuickBooksToolHub.exe).
      4. Follow the on-screen steps to install and agree to the terms and conditions.
      5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
      6. In the QuickBooks Tool Hub, select Program Problems.
      7. Choose QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
      8. Print, email, or save as a PDF from QuickBooks Desktop again.

       

      If you still experience issues after using the tool, please follow the additional steps in our PDF & Print Repair Tool troubleshooting guide. 

       

      Please don't hesitate to let me know if you have any questions or concerns about this process. Take care and have a wonderful day ahead! 


       

      P
      paula24_myweb
      June 24, 2023

      Hey there! I'm having a bit of a problem. I'm trying to print PDFs, but I keep getting this annoying "QuickBooks Missing PDF Component" error message on my Windows 11 system. I tried using the Print and PDF Repair Tool and even checked to make sure my QuickBooks is chatting with my HP printer. But no luck so far. Any ideas?

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement