Windows 11/QB2023/PDF/Email Reports

Thanks for letting us know that you're already gone through the steps in the suggested article, TawnMc.

QuickBooks 2023 works well and compatible with Windows 11 and Windows Server 2016. Can you tell us if there's an error message when you tried to print or email a report in PDF? We just want to check if there's an alert about this in our record.

Most of the time, errors when emailing or printing documents is usually caused by outdated maintenance release, damaged QuickBooks components, or issues with Adobe itself. 

Since you already tried the steps in the article, I recommend reaching out to our technical support team. They can take a closer look at this to determine what's causing the issue and resolve it as well. Here's how to reach out to them:  

1. Go to the Help menu and select Contact Us.
2. Click Contact Us again at the bottom of the pop-up screen.
3. Give a brief description of your issue, then select Let's talk.
4. Choose between Chat or Callback.

• Fix Webmail Password Issues in QuickBooks Desktop 
• Fix Outlook is Missing in Send Forms Preferences 

I have a couple.

This is the error I see after you hit the Send Email option.  Mind you, this is a fresh install of Windows 11, Office and QuickBooks.  The Office apps print to PDF and send attachments via Outlook just fine.

What errors around printing/emailing with Windows 11/QB have you heard?  If the system had been running a while, I could see some other app causing a problem.

Thank you

Hello there, TawnMc.

Thanks for getting back to us and adding a screenshot for additional reference. It helps me determine your issue and ensure to provide another solution to fix this as soon as possible.
 

First, let's ensure your QuickBooks is up-to-date with the latest release and fixes. I'll show you how:

1. Go to our QuickBooks website page: QuickBooks Updates.
2. Select region, product, and version.
3. Click Get the latest updates.

Then, if we haven't tried updating or repairing Adobe, let's also update Adobe Reader/Acrobat. To update, we can check the Adobe website for detailed instructions. We can then proceed with the steps below to repair Adobe.

1. Close Acrobat/Reader and all open web browser windows.
2. Select the Start button at the bottom left of your screen.
3. Type Control Panel, then press Enter.
4. Select Programs and Features.
5. Select Acrobat or Adobe Reader, then Uninstall/Change.
6. In the Setup dialog box, select Next.
7. Select Repair, then Next.
8. Select Install.
9. When the process is complete, select Finish.
10. Restart your computer and log back into QuickBooks.

If the issue persists, please give us a short call so we can investigate  this matter by pulling up your account in a secure environment. Still, I recommend following the steps shared by my colleague above. 

Let's also visit and check these articles to learn and know more about  reports and generating business financial activities:

• QuickBooks Document Center: FAQs and common issues.
• Create and manage reports.

You can always visit here and post your additional concerns about resolving errors or unusual behavior in your QuickBooks. We're both right here with my colleague to lend a hand anytime.

I am having the same issue. Would seem to be a missing component, and QuickBooks Tool Hub kind-of errors out.  It says it is intended for Windows 10 at the top, so perhaps not surprising.

From TS:

Search bar> RUN> then type appwiz.cpl > “Enter” key, then select Turn Windows features on or off from the left-hand panel on the screen > Verify that the Microsoft XPS Document Writer checkbox is selected

I see you have the same issue when printing email reports in QuickBooks Desktop. I can provide you with some advice and insights to help you overcome this problem.

The issue is most likely caused by an outdated version of Adobe Reader. I suggest updating it so you can move forward with ease. I can show you how:

1. Open the Start menu from the Windows desktop.
2. Then search for Adobe Reader.
3. Pick the Reader once found.
4. Once opened, switch to its Help option.
5. Click on the Check for Updates button.
6. Go through the on-screen steps to complete the update process.

Feel free also to review these handy modules about handling printing issues. These also include requirements for your software to run smoothly.

• Troubleshoot PDF and Print problems with QuickBooks Desktop
• System requirements for QuickBooks Desktop 2023

We'd love to help you further with printing or QuickBooks. Just reply to this thread so we can respond as soon as we can.  Take care of yourself always.

We had the same issue on one windows 11 computer running QB Enterprise 2023 with a new install of Adobe Reader. Other computers worked fine. After all the standard help suggestions, QB Tool Hub fixes etc nothing worked and we continued to get the missing component message about pdfs. Then, through windows apps --> additional features installed Microsoft XPS Document Writer which was missing. I thought that would do it but PDFs still didn't work until running appwiz.cpl. The XPS Document Writer was there but unchecked. Once checked the problem was solved. We can now print or send PDFs. Thanks the various suggestions. Hope this helps others. 

THANK YOU!!!!!!!!!!!!!! I wasted 3 hours trying to get Quickbooks to work on my new laptop. THIS SOLVED IT!!! 

Thank you.  This is the first recommendation that worked.

I've spent total 6 hours with QB and Microsoft tech support without any solutions. Actually it was so easy to resolve flowing up your suggestions. Thank you!

The problem is resolved. Thank you!

Hi there, @Shelby31.

Thanks for following the thread and sharing your concerns. 

To clarify, have you tried using our PDF & Print Repair Tool? If not, I encourage you to give that a shot. Our tool will scan your computer and repair any damaged components related to pdf and printing. You can use the steps I've included below to install and run the tool. 

1. Close QuickBooks.
2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
6. In the QuickBooks Tool Hub, select Program Problems.
7. Choose QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
8. Print, email, or save as a PDF from QuickBooks Desktop again.

If you still experience issues after using the tool, please follow the additional steps in our PDF & Print Repair Tool troubleshooting guide. 

Please don't hesitate to let me know if you have any questions or concerns about this process. Take care and have a wonderful day ahead! 

Yes! Thank you so much for posting this solution. Lifesaver!!!!! Worked on Parallels virtual machines on both an Intel Mac and an M2 Mac. Whew!

This worked perfect...thanks so much

This worked perfect.. thanks so much

Hello there, @sentrygraphics.

I'm glad to know that the steps provided resolved your issue. Please know that you are always welcome to post here in the Community. We are always here to help. Have a great day.

"Verify that the Microsoft XPS Document Writer checkbox is selected"

Fixed my problem on a brand new install of a HP Z2 workstation running Windows 11 with QB 2023.  The weird thing is, this is my 4th desktop install and none of my other brand new computers had this problem only the last.

This.. so much this.. The QB Tool Hub or whatever was useless.. this solved the issue. Thank you Wirebro!

This.. all this.. ^^ Thank you Wirebro.. The QB tool hub (or whatever) was useless.

Hey there! I'm having a bit of a problem. I'm trying to print PDFs, but I keep getting this annoying "QuickBooks Missing PDF Component" error message on my Windows 11 system. I tried using the Print and PDF Repair Tool and even checked to make sure my QuickBooks is chatting with my HP printer. But no luck so far. Any ideas?

Thank you so much! 

I just had my hard drive replaced and Windows 11 installed.  My QuickBooks 2019 was giving me the same error message.  Like everyone else on this board I dutifully followed the advice with the hub, the PDF fixer, the reboots, etc.  for the last couple of days.  Yours was the only suggestion that worked.

Have a great weekend!

This is the one 

Thank you! This was the fix for me!

I did this fix and it worked about 2 weeks ago, but it is now all of a sudden giving me the same message when I do have the XPS checked. Any suggestions? I have gone through all of QuickBooks suggestions to no avail and been on with their help desk, but they only ran through all the same suggestions.