Account was disabled

Experiencing the same problem and just made our Monthly payment on March 23rd, maybe a system error?

Same here.  What happened.

Experiencing same issue. Sitting on hold

Reset my password. I can access from a phone but not my desktop.

Still on hold, but looks like its working now. 

I am also experiencing the same issue. Been on hold for 30 minutes with customer support and still waiting. 

I am getting the same problem and have been on hold with tech support for over 35 mins now.  I will send an update if I get it resolved.

I have been experience this issue as of an hour ago. Im chatting with someone online and they are not being very helpful. He keeps telling me to clear my cookies and to check with my web provider. When i told them that downdetector website is reporting multiple problems within one and i feel like im being dismissed. As if though just me alone having the issue is not enough to do something. I had to provide screenshots of the forums, twitter, and my error messages and even then the response i get is "Again, I've not heard anything from anyone about this today..."

same here.  just happened a half hr ago

Hi LQR. I'm glad your back up and running, but I do want everyone to know this issue is currently being investigated and we will be updating everyone as soon as we get any news.

Please if anyone has any other questions or concerns feel free to ask. We're always happy to help here in the community. 

I am on hour 12(!) of trying to access my account. Day 3.  QB wont' let administrator log in (says no account), and won't let me (user) log in (says admin hasn't granted me access).  Literally no one can help.  Day 3. Hour 12.  Twilight Zone.  

Literally  - Had a QB rep on the phone (screen share) helping me interpret chat QB rep's messages.  2.5 hours.  Nothing. 

Still locked out.  Can't reach anyone.  Told it was engineering issue. 

Nothing.  Hour 12 and I'm starting over. 

Hello. Did you get the issue resolved?

Hello there again, @powilloughby.

I recognize all your efforts in trying to resolve the issue. Getting you back on track in accessing your company is what we aim for.

To ensure you’re in the loop for the progress of the investigation, you’ll have to sign up for the list of affected users. I’m unable to perform the process without asking sensitive information to verify the account.

Contacting our support team ensures your company is added to the notification list in a secure environment. Here’s how:

1. Choose the Help menu in the upper right hand to open the Search window.
2. From there, scroll down to click the Contact us link.
3. Type the issue/topic in the field box and then hit the Let’s talk button.
4. Select how you want to reach out to our support team: Start messaging or Get a callback.

You’ll receive an email once more information is available about the issue.

Let me also share this link that contains a breakdown of articles on how to manage, change, or renew your Intuit subscriptions and add-ons: Subscription management.

I appreciate your patience while this is being worked on. Reach out to me if you need any help or questions about QBO. I’m here ready to assist further. Have a good one.

I am having the same issue and I need help. How can I get help?

Thanks for joining this thread, @tsmithnhs.

I'll share with you some basic troubleshooting steps to get rid of the problem. One of the possible reasons why you're having trouble logging in can be sometimes caused by a stored cache and cookies in your browser.

Let's try accessing your QuickBooks Online (QBO) account through an incognito window to determine if it's a browser-related issue.

Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, you’ll have to go back to your regular browser and clear the cache to improve the program's performance. Using other supported browsers is a good alternative too. 

If the issue persists, I can help you in communicating with our Customer Care Team in QuickBooks Online. So, they can re-investigate the problem and find a permanent resolution. 

Here's how: 

1. Go to this link:https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view. 
2. Complete the required information. 
3. Tap Submit. 

You can also follow the steps presented by my colleague Rasa-LilaM above. Likewise, please contact our support within business hours to ensure we cater to your concern punctually. For more details, go through this article: QuickBooks Online Support.

Additionally, you can always check your subscription history by visiting Billing & Subscription, then hit the View payment history hyperlink. 

Please browse through this article about controlling your data security, subscription, company information, and other similar matters. 

• Account Management

Let me know how the call goes and if you have other queries. I'm always here if there's anything you need about QBO. Keep safe!

having the same problem. account disabled. but i can access from my mobile app. how to fix this?

I've got some helpful troubleshooting for accessing your QuickBooks Online (QBO) account, @Lavina_L.

The QBO system's unusual behavior can sometimes due to the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

If you're able to access your QBO account, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

Additionally, to further guide you in managing your company information, subscription, and login details, I'd recommend checking out this article: QuickBooks Online Account Management. It also includes related and other helpful topics.

Please keep me posted on how it goes in the comments below. If there's anything else you need in managing your business growth  using QBO, I'll gladly help. Take care always.

what number did you call,? i cant find a number

Hi there, Jeannine9.

Can you give us more details about your concern? We just want to make sure that we give you the right steps to resolve the issue.

Please reply to share more details. We'll look forward to it. 

My quickbooks account is disabled. It says Your administrator has not granted you access to QuickBooks Online Plus. It says account disabled. I am able to get into turbo tax and Mint, but when I go to Quickbooks I get that message. I have changed password and the other two services work but Quick books does not. I need to be able to get into Quickbooks to put in my information to be able to receive my pay from work. Please help

I'm here to help and clear things up for you about this specific issue, @Jeannine9.

We need to make sure that you still have access to the account. This could be the reason why you received this error.  

That said, contact the person at your company who has admin access and review your level of access. If you haven't added, you may want to ask your administrator to add you as the user of the account, so you can enter your information into QuickBooks and receive your payment.

Also, you can share these articles with your administrator on how to add or change the level of access:

• User Types and User Permissions in QuickBooks Online
• Add, Delete, or Change User Access

I'll be sharing with you the references below. These articles contain more details on how to manage your paychecks and W-2s:

• View your paychecks and W-2s online in QuickBooks Workforce
• Print pay stubs in QuickBooks Online
• How to print W-2s forms

If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Take good care, @Jeannine9.

This only would work if you have access to your account. If it is disabled you are not able to log in and select the help option. I have tried. I also am not able to sign into quickbooks. My employer sent a link for me to click to get in but when i Hit the link it asks for my password after I put it in it says my account is disabled, So I am unable to get help through the option listed above because I cannot log in from it being disabled.

Thank you for your prompt response, @Jeannine9. I'm here to help and clear things up for you about this specific issue.

Stored cache can cause unexpected behaviors in browser. To isolate this, open its private window.

Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

 
If it works, go back to your regular browser and clear its cache. Otherwise, I'd suggest using other supported browsers.

If you still get the same error message, I suggest checking this article to learn how to reset your password or recover your user ID for QuickBooks Online.

 Please feel free to post an update below if you have additional questions. I'll be more than happy to help you at any time. Have a great day!

I have the same issue like Jeannine9. How should I turn on my account? Upon signing in, it says my account is disabled. I tried changing browser, private browser, clearing cache, but still unsuccessful. Please advise.