Question

Another user is currently performing a task error

Forum|Forum|7 years ago
April 30, 2019
3 replies
1 view

The issue is when the other 3 users are working they receive the error (attached). Their QB will freeze until I log completely off and sometimes I get kicked out in the process. It is very frustrating especially since one of the main users works from home and on the road. We have tried everything to stop this glitch from happening. I have spent countless hours on the phone with customer service. We have had QB rebuild the company file, verified only the server is the host computer, created a completely new user for myself, paid a 3rd party to start a new company file ($3,000.00), paid IT company to redo our network and verified that all the computers on the network have the correct requirements. I have emailed the developers as well and our CSR several times. His final suggestion was rebuilding the company file and still we are having the same issues. Has anyone found something other than what I have listed that is causing these issues.

HoneyLynn_G

Level 6

I appreciate you providing detailed information of the things you've tried, @MAINADMIN.

The error message usually is fixed when trying the steps on this article. Anything beyond that is performed with the use of our screen sharing tool. Since you've already called, you must have a case number about this.

Community is a public forum. I would love to check the status of your account, but the security of your account is my top priority. Phone support has access and tools unavailable to me so that your information is kept secure and private.

I'd advise to call us again to check the escalation about the Another QuickBooks users (Accounting) is currently performing a task error message. Please open this link to get their new and updated phone directory: Contact the QuickBooks Desktop Customer Support Team.

Let me know how it goes. I'm here to ensure this is taken care of. Keep me posted by leaving a comment below. Take care always.

MAINADMINAuthor

Yes I have had many cases about this and have been connected via our CSR and directly calling in myself. I have done the screen share. The list you attached is one of the list customer support did run through with us and we have tried all of those fixes on the list. I am really looking for recommendations other than what I have tried from the community. Hoping someone has ran across this before. I have read lots of blogs, and post about this issue and people being frustrated for the same reason we are ............. the fixes are not working and the new roll outs doesn't fix previous issues.

MaryLandT

Level 10

Thanks for bringing this to our attention, @MAINADMIN.

I appreciate you performing the steps in the article provided by my colleague to help get rid of the error message.

If you get the same result, it would be best to get back in contact with our Technical Support Team. I know you've reached out to them already. However, they can pull up your account and investigate further to help discover where the issue is coming from.

Keep me posted on how the call goes. I'll be around whenever you need additional information.

G

Georgie11

Hi MainAdmin,

1. Please check whether you have 4 user licenses for you and the other 3 users in QuickBooks.

2. Please keep in mind QuickBooks does not allow two users working on the tasks that both tasks are using the same file. To give an example, when I tried to post “Bank Deposit” of 05/15, the system will pop up the similar message that you attached. The reason is that my assistant had the 05/15 GL opened that contained the 05/15 “undeposited fund” that I was trying the do “Make Deposit”. Then I had to wait the other User to close that GL before I could continue my task.

Hope this help!

P

PayrollBecky

Our company file has been having the same issues as mentioned by MainAdmin, and we have 10 user licenses of which we're using only 4 to 5 at any given time. I believe there are frequent instances of database locking where there shouldn't be. One of today's examples is that our dispatch person was working on an invoice using only inventory items, not any billable time line items that would delve into the employee side of things. QuickBooks prevented me from attaching a document to an employee profile until the dispatch person had logged out of QuickBooks.

MarsStephanieL

Level 6

Hi there, PayrollBecky.

This can happen if the multi-user network isn't set up properly. You can run the Verify and Rebuild process from the main computer where QuickBooks is installed.

Here's how:

In your Quickbooks company, close all the windows in the program.
Go to the File menu ans select Utilities.
Click Verify Data.

Wait for the confirmation if detected an error. If so, you can proceed to Rebuild Data process. Before performing this action, you have to back up your files .

You can check this article to give you more information about the steps: Verify and Rebuild Data in QuickBooks Desktop.

You can use this method if the issue persists: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

I'm just few clicks away if you need further assistance. Have a good one.

J

JRSTEPHENS

We are experiencing the same issue and have taken all the same steps and even recently upgrade to the most current version of QB and we are still having this problem. We have tried many times to get this resolved with no success.

M

Mark_R

Moderator

I value your time trying to fix the issue upon accessing your company file, @JRSTEPHENS.

I want to make sure this continued problem gets resolved, and I'd like to redirect you to the best support group available to get this addressed right away.

With the troubleshooting steps shared by my colleagues above, you should be able to fix the issue of accessing your company file. Since none of them works, I highly recommend contacting our QuickBooks Support Team. This way, they can further investigate this matter and provide in-depth troubleshooting steps that can help resolve the issue. To reach them, you can follow the steps below:

Go to the Help icon and select QuickBooks Desktop Help.
Click Contact Us.
Write your concerns in the description box, then select Continue.
Select which one of the support options you'd like to use.

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

Please let me know how it goes in the comment section below. I'm only a post away if you need further help with QuickBooks Desktop. Wishing you all the best, @JRSTEPHENS.

S

SCESSOFS

This is a glitch in QuickBooks. Their IT team must take responsibility to fix this issue. This not only is efficient, but it also creates unbearable down time. As the controller, I’m having to get out of QuickBooks completely when I’m in the middle of reconciling account. My employe was not processing transactions, just had a black open screen in QuickBooks and yet, she had to get out. I’ve have worked with QB over 25 years and have never encountered this issue. QuickBooks IT, take responsibility and fix this issue. For what are monthly/yearly cost are, this software should run smoothly.

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