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paintball_thieu
June 22, 2020
Question

Barcodes over LAN

  • June 22, 2020
  • 1 reply
  • 0 views

Hello and thanks for your time in advance :)

 

    Using Enterprise with inventory. Got barcodes enabled, super smooth and easy. On the computer hosting the file everything works great for sales receipts. The number is converted from the barcode to the item like it should. The hiccup is when I take the same scanner and plug it into any of my networked computers in the room it does not change the barcode number to the item and you get the "item does not exist - would you like to create one" error.

 

    Tried restarting all computers after the enabling barcodes - no change. Again it works great on the host computer so not sure what is the point of failure. I have the host computer file location as a mapped network drive on the other computers.

 

Thanks again for your time

Mathieu

1 reply

RenjolynC
RenjolynC
Level 9
June 22, 2020

Hello, paintball_thieu.

 

Let's make sure to update your QuickBooks Desktop to the latest release and then restart your computer after. Next, install the QuickBooks Database Server Manager to monitor your multi-user network.

 

I've got these articles for the instructions:

 

Once done, please make sure to access the same company file where the item is created. Try to use the scanner on your network computers. If you're still getting the same error, I'd recommend reaching out to our Customer Care Team via chat or call for further investigation.

 

Before doing so, please check out our support hours here. 

 

  1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

Please keep me posted if you have any additional questions. Take care and stay safe.

    P
    paintball_thieuAuthor
    June 23, 2020

    Hello Renjolyn

               Thanks for the reply - Had a look at the trouble shooting items you outlined and i did learn some things but no dice on the barcode problem. I figured it out an hour ago going over things to see if I had missed something. In Preferences menu - Inventory - My Preferences ( not company preferences ) . "Enable my barcode scanner" must be selected for each user. I have not run into that instruction anywhere in the help files and would be very helpful to put a little update to note that for other users.

     

    Thanks for taking the time to reply now off to the next little bump on the road of life :)

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