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J
Jyothish Alikkal
May 30, 2024
Question

Data recovery

  • May 30, 2024
  • 1 reply
  • 3 views

Hi Team

We're in a dire situation and reaching out to all for urgent assistance. Our business previously relied on QuickBooks for financial management until its cessation of operations in India. Unfortunately, we were unable to retrieve our data before this occurred.

Your guidance and support in recovering our financial records would be invaluable. Any help you can offer would mean the world to us.

Thank you for your swift attention to our plea.

1 reply

I
Irene RQuickBooks Team
QuickBooks Team
May 30, 2024

I can see the importance of the data inside QuickBooks Online and how the discontinuation of the product affects your business, Jyothish.

 

As a result of the discontinuation of QuickBooks Online last year, on April 30, 2023, we no longer have access to the product. I recommend contacting our support team to help you with this matter. They will be able to provide you with the necessary information and assistance in this matter.

 

Here's how you can contact them:

 

  1. Sign in to your QBO account.
  2. Click on Help (?) at the upper right corner of your screen.
  3. Tap on Search, then select Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose how to contact our QB support team.
  • Via a Callback, where a spot is saved and reaches back to you.
  • Via Chat, start a chat with our support.

 

Moreover, read this article as a reference when downloading data in QBO: Export reports, lists, and other data from QuickBooks Online. 

 

Reply to this post if you have additional questions about acquiring your data in QBO, Jyothish. I'm here to help you as soon as I can. Keep safe! 

J
Jyothish AlikkalAuthor
May 31, 2024

Hi Irene R

Thank you for quick response,

Our company name is Ezetap mobile solutions private limited India, I tried to login with company details but it got failed.
Given the critical importance of this data to our operations, we are prepared to cover all associated charges for its recovery
Your urgent assistance in resolving this matter would be greatly appreciated.

 

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
May 31, 2024

It's good to see you here again, Jyothish.

 

Currently, QuickBooks Online (QBO) India is being discontinued and we no longer have access to your data. With that in mind, let me direct you to the best possible help to handle this.

 

I agree with what my colleague suggested about contacting QuickBooks Online (QBO) live support to help you determine the best course of action to take. You can click this link to contact them without logging in to QBO: https://quickbooks.intuit.com/learn-support/en-global/contact.

 

The link I shared above is from Global Support since QBO India is now discontinued.

 

If you want to learn what options you have even after the discontinuation of QBO India, check out this article: Discontinuation of QuickBooks in India.

 

Feel free to come back here if you have additional questions about accessing your previous data or any QBO-related concerns. We'll be willing to help. Keep safe always.

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